“I recently underwent a challenging ordeal with Pixel Kicks during the development of my Shopify website, resulting in substantial setbacks for my business. The project encountered more than a year-long delay, resulting in the launch of an untested and error-ridden website, a fact supported by testimonials from multiple independent website auditors.
The root of the issue stemmed from poor project management and communication, along with the unexpected discovery of offshore website development in India without prior notification, which left me dissatisfied.
Once the website launched, when faced with numerous errors, Pixel Kicks suggested abandoning the project, promising to waive the final deposit. However, no formal agreement was reached, and when I proposed necessary amendments before seeking a new web development company (as I knew it would take time to source a new company to take the website over), Chris, the project lead, refused cooperation causing me to seek legal advise. This lack of resolution left my live site inundated with complaints from customers struggling to navigate the faulty website.
A backlog of customer complaints have flooded in over the previous 6 months, citing errors ranging from misleading stock statuses, faulty email subscriptions to videos with errors and more. These issues have contributed significantly to a decline in sales and caused severe inconvenience for both my business and customers. Notably, the system error causing additional random items to be added to the bag whenever an out-of-stock item was selected has proved to be particularly costly in terms of both time and resources.
Furthermore, the SEO issues were exacerbated by Pixel Kicks' decision to rename pages, not limited to blogs, resulting in a loss of established SEO. The evidence of this significant decline in search engine rankings correlates directly with a decrease in sales.
Subsequent assessments revealed irreparable defects, making rectification efforts more expensive than investing in an entirely new website. The aftermath of this challenging journey resulted in £8,400 in expenses and a loss of £20,000 in SEO efforts. Additional funds were expended in an attempt to address a portion of the errors.
I eagerly anticipate bidding farewell to the disaster website that was Pixel Kicks' attempt. It is disheartening to reflect on the financial strain and inconveniences this experience has imposed, emphasising the unfortunate reality that no small company should ever be burdened with the expense of two websites simultaneously (especially during a recession).”
“In January 2022, a Shopify website development project with Pixel Kicks began with an estimated completion timeline of four months.
Unfortunately, our journey with Pixel Kicks extended far beyond expectations, as our new website launched in May 2023 with a delay of 1-year, taking the total build time to 1 year and 4 months. Upon launch, an unfinished, error-riddled and poor coded Shopify website was unfolded.
Throughout the project, we encountered a multitude of challenges, particularly in areas related to project management and communication. These issues substantially contributed to extensive delays and a growing sense of dissatisfaction. Additionally, it came to light that certain aspects of the development work were outsourced to India, a practice inconsistent with Pixel Kicks representation as a UK-based company. This discrepancy was exacerbated by their use of a VPN to obscure the location of their offshore staff.
Following the premature launch of an untested and incomplete website, our request for additional work to make it operational while we sought alternative solutions was met with reluctance. It's worth noting that the process of identifying a suitable replacement company cannot be accomplished overnight. Consequently, tensions escalated, prompting our side to consider legal action. Regrettably, this led to an abrupt termination of all work by Pixel Kicks, leaving us in a precarious and stressful situation.
Subsequent assessments of the new Shopify website uncovered a multitude of defects and unaddressed features, rendering the existing code beyond repair. The only viable course of action recommended was a new website build.
In the aftermath of this disheartening ordeal, we incurred expenses amounting to £8,400, coupled with the loss of £20,000 worth of previously invested SEO efforts. Furthermore, the one-year extension to our project significantly delayed our company's progress and competitive edge. As a result, we are currently in the process of initiating legal proceedings against Pixel Kicks while at the same time undertaking a new website development project.”
“Fantastic company, highly recommended! I have been working on a project to build an e-commerce website for my company over the last couple of months, I have been happy with every step along the way. They have a great team with a range of expertise and extremely organised and productive. Having a good-sized team also meant there was someone always on hand that will get back to you promptly we needed any assistance.
They keep you fully up to date with the progress of the project and work with any changes you have along the way with ease. The design of the website is overall was I was most please about, they seen our brief and exceed our expectations. The designers have a good eye for detail and make the factuality of the website exceptionally smooth and clear for our customers. We look forward to working with them more in the future.”
“Pixel Kicks were a pleasure to work with from start to finish, and we continue to use them 18 months on for any developments to the design. Having spoken to a number of agencies in London, Manchester and here in Dubai, Pixel Kicks offered the perfect balance of attitude, experience and cost. The distance was not an issue, the team were always available, whether it be by email, phone or Skype. I would highly recommend Pixel Kicks.”
“Pixelkicks are a great company to work with. They designed our website and throughout the process had regular contact to make sure we were happy with the look and the features. We can’t fault their services and the website looks great!”
“Pixel Kicks were really good at communicating across our entire team. They made us feel very welcome when we went for a meeting to discuss our plans for the website and no job seemed too big for them. They were fast at responding and were more than happy to help us when we needed.”
“Worked with Pixel Kicks to develop our SEO and content for our website. They instantly pointed out many areas of improvement and assisted throughout. They have a real eye for content and are experts in creating interesting content, whilst also maximising the keywords.
Highly recommend these guys, excellent communication and service of work!”
“There are so many choices of website designers out there but what we wanted was a team that really understood our very distinct aspirations. They took the time to visit us and immerse themselves in our brand, and then came back after a short period of reflection with a perfect suite of design ideas. It's alway difficult to convey what you want as a creative outcome, and even harder for others to 'get it'. It requires a rare brand of creative instinct to achieve that, and Pixel Kicks certainly have it. They then executed the agreed brief to perfection. Great choice. Great result.”
“We approached Pixel Kicks last year after having carried out an exhaustive exercise of sourcing a web design company. We narrowed our options down to two companies and eventually selected Pixel Kicks after having had the initial meeting with them. Immediately, we felt reassured that our vision could be emulated into our website with their involvement.
They were brilliant from the outset. Nothing was too difficult, too challenging, nor too much trouble. Their outlook being, everything is possible.The final result being a website which we are extremely proud of.
The whole team were brilliant, especially Matt and Rofi. Once again, a big thank you to you guys!”
“We approached Pixel Kicks for web design and development last year and extremely happy that we did. Their insight and attention to detail was brilliant and they were always on hand to offer valuable recommendations and insight throughout the process. The team are extremely friendly, well informed and experienced and were always on hand to respond to our queries or amendments very promptly. Matt and Roki especially were brilliant throughout the entire process.
Would highly recommend their services to anyone looking for their services and will be looking to use their services again very soon! A massive thank you again for all your hard work.”