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Pizza Hut Reviews

2.5 Rating 1,348 Reviews
B-
Happiness Grade

Pizza Hut have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.

A-

Price - Excellent

85.71%
Industry Average
“ Great food and price is good for family meals ”
- Channan Miller
“ Price reasonable ”
- Anonymous
“ Promotion, new menu & service okay also price okay ”
- Anonymous
B-

Delivery - Average

69.12%
Industry Average
“ Ordered from pizza hur today, on line.prompt delivery and the good was fine, although the topppings we're a little sparse. My Main complaint is the tip being included in the bill and then I was asked about adding another tip ! When did tipping become mandatory ? What ask about a tip when it's already been included in the total ? ”
- Anonymous
“ I called for a delivery. The person on the phone was very courteous and friendly. The delivery was earlier than forecasted. The driver was friendly. My order was perfect. ”
- Don Starnes
“ They were able to remake my pizza without base sauce because I couldn’t do it on the online order and able to add sauce without charge to it. Staff was at the Dinsdale Pizza Hutt in Hamilton City was awesome. Pizza was delicious and delivery was fast. ”
- Nia Helu
E

Refunds - Difficult

40.91%
Industry Average
“ We expect a full refund of the $43 paid for an order that we did not receive. ”
- Anonymous
“ Order took over 2 hours. No answer at the store to get information on why it was taking so long. And then I was missing items when it finally did arrive. I don’t eat pizza and they gave me a free pizza coupon and decided not to refund anything. I only eat the sandwiches and pastas so this coupon is absolutely useless for me! I swear I have nothing but issues with this Store every time I order. ”
- Joy Olmstead
“ Bothtimes were for takeout service The first time I noticed it while I was still in the diner and the cashier refunded me the tip they added. ”
- David Garcia
90.21%
Industry Average
“ Great service 100% recommend ”
- Anonymous
“ Great service and fresh food ”
- Matt Trotter
“ Great service best pizza in town ”
- Anonymous