Pizza Hut Reviews

1.82 Rating 128 Reviews
F
Happiness Grade

Pizza Hut have a Customer Happiness Grade of F. Customers are happy with their delivery but are unhappy with their prices, customer service and refunds.

F

Price - High

20.00%
Industry Average
And I noticed the prices have all gone up! Livid and bloody starving is an underestimation and that staff member needs firing as he has no awareness of the desperate needs of vulnerable customers in this current climate.
- Anonymous
I am gluten intolerant but cannot understand why Pizza Hut don’t do gluten free stuffed crust or cheesy bite , all I had to pick was a crappy pizza which was over priced, so shame I didn’t have anything and watched the rest of the family enjoy their meal
- James Harris-Hawkins
The order was appalling they made the pizza wrong i only asked for bacon and chicken they added tomatoes pineapple anchovies the chocolate chip cookie was a quarter the size of the one I usually get from papa johns for the same price the chicken was okay but papa johns does way better and they tried to charge me extra when I complained about the pizza being wrong
- Anonymous
C

Delivery - Average

60.00%
Industry Average
Not very happy just had a delivery Texas barbecue no taste at all think they forgot the sauce veggie Dupree was ok
- Sue brown
Good offers and always fast delivery, really tasty pizza and lots to choose from.
- Anonymous
The main pizza was ok, but we were unable to find any cheese in the “cheesy bites”! Quoted 30 to 40 mins delivery and it was over an hour!
- Tim Hall
F

Refunds - Difficult

9.09%
Industry Average
So I called customer services to get a refund they I needed a receipt.
- Mr S JOHN
it never arrived, they did not answer the phone again? I am still waiting for my refund of £20 nearly 3 weeks later because I paid on my card! Appalling service!! Customer service take 30 mins to answer the phone and I have received no apology.
- Lesley
Awful. Wrong order. Cold when I rang up the manager said I'll have to wait another 45-60 mins I asked for a refund instead he said I can only exchange he gave me a meat order when I'm vegetarian why would I want a to wait a hour for u again. In the end I hung up the phone threw my pizza out and went hungry
- Anonymous
45.16%
Industry Average
Woodridge Il manager Cindy her staff are the rudest making two calls to Pizza Hut customer service still no district manager callback They should all go get real jobs in customer service because their is really bad ..
- Anonymous
This is disgusting and totally averse to not only their own customer service charter, but the partnership agreement with the government.
- Anonymous
So I called customer services to get a refund they I needed a receipt.
- Mr S JOHN