PKWA Law Reviews

Name: PKWA Law
Rating: 4.86

4.9 Rating 316 Reviews

97 %

of reviewers recommend PKWA Law

4.9

Based on 316 reviews

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6397 6100

Email:

mail@pkwalaw.com

Location:

480 Lorong 6 Toa Payoh, #16-00, HDB Hub East Wing
310480

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Anonymous

Anonymous // 01/01/2019

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“I engaged PKWA to assist with a prenuptial agreement ahead of my ROM. While the matter was ultimately completed, the overall experience required significantly more follow-up and project management from me than I expected from a professional legal engagement. The main issues throughout were: • Poor responsiveness • Repeated need for chasing • Failure to answer questions fully • Lack of proactive management despite a fixed wedding deadline • Client having to drive the process These observations are supported by documented email correspondence. If anyone would like further details, I am happy to share them. There were multiple occasions where emails went unanswered for several days, requiring repeated follow-ups before a response was received. For example, after making payment, I sent an email on 22 April containing several questions needed to commence drafting. I received no acknowledgement or holding response and had to send reminders before eventually calling the firm multiple times to obtain a reply. Even then, only some of my questions were addressed. The most concerning aspect of the engagement was the handling of the execution arrangements. My ROM date was fixed and known from the outset. My fiancée would only be in Singapore from 1 June onwards, and I therefore began requesting confirmation of the execution date well in advance. Timeline: • 24 April – First request for execution on 2 June. • 19 May – Followed up as no response had been received. • 24 May – Raised the question again as it remained unanswered. By this stage, the requested signing date was only five business days away. • 26 May – Received confirmation of a 2 June, 12pm appointment. • 27 May – I confirmed acceptance of the proposed slot. • 29 May – I was informed that the previously confirmed slot was no longer available and needed to be moved to 2.45pm due to the Commissioner's availability. As the revised timing conflicted with existing family arrangements and bookings, I ultimately had to reorganise my plans to accommodate the change. Final confirmation of the execution arrangements was only received on 2 June, the day of signing and one day before my ROM. Given that the wedding date had been known throughout the engagement and that I had been seeking confirmation for over a month, I felt the matter lacked proactive timeline management and created avoidable uncertainty. A second recurring issue was that questions raised in emails were often only partially answered. Responses would address one point while overlooking others, resulting in additional rounds of correspondence simply to obtain complete answers. One aspect of the engagement that also surprised me was the level of strategic guidance provided. As a client seeking a prenuptial agreement tailored to investment assets, rental income, future family planning and capital preservation objectives, I had expected more proactive advice on how the agreement could be structured around my circumstances. In practice, many of the substantive revisions ultimately incorporated into the draft were raised by me rather than suggested proactively by the firm. While the firm was generally willing to incorporate requested changes, the process felt more reactive than advisory in nature. Clients seeking a straightforward template-style agreement at a competitive price point may find this sufficient. However, clients seeking more bespoke strategic guidance may wish to clarify the scope of advice they can expect at the outset. To be fair, the firm did ultimately complete the agreement before the wedding. My dissatisfaction is therefore not with the fact that the work was completed, but with the responsiveness, level of guidance and overall client management throughout the engagement. I was also grateful for the opportunity to discuss my concerns with the Head of Family Law after escalating the matter. He listened to my feedback and took the concerns seriously. That conversation improved my impression of the firm and is the reason I have chosen to leave a two-star rather than one-star review. Overall, based on my experience, I would hesitate to recommend the firm for time-sensitive matters where proactive communication, project management and strategic guidance are important.”

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Posted 6 days ago

“Extremely frustrating experience with PKWA. For a firm with such a strong reputation, the lack of communication was unacceptable. Staff failed to follow up with SLA, and I had to find out on my own that my title deed had already been redeemed three months earlier and it was left sitting in their law firm for months. Internal coordination was clearly lacking, with key details not communicated between staff. Instead of providing proper updates, they simply dismiss queries with a generic “need to wait.” Compensation was also not desirable but apparently the 'best they can give, out of goodwill'. Again, compensation communication was met with lapses and staff did not follow through as promised. We had to wait while they sorted out their internal communications. Be prepared to constantly chase them if you choose to engage their services.”

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Posted 2 months ago

“Would like to give a big thank you to Ms Cindy Cheo from the Progress Payment Team for going the extra mile when handling my case. She is very professional and passionate about her work. Always surprised me with her follow-up and initiative. Will strongly recommend her and PKWA to my friends!!! Thanks Cindy!!!!”

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Posted 7 months ago

“Very Patient and good service”

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Posted 8 months ago

“I got scammed but SARAHARMSTRONG733 AT GMAIL came to my rescue.”

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Posted 9 months ago

“Hi There, Iris, has served me very well, she was very patient friendly and explained very well all the documents where Ineed to endorse them. Thank you so much, Iris. Best Regards, Ho Teng Wee”

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Posted 10 months ago

“Customer service”

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Posted 11 months ago

“If you ask me to vote my favorite staff from PKWA Law, Ms Cindy Cheo of Progress Payment Team will definitely get my Vote. I have known Cindy since 2017 and she has never failed me in terms of her attentive service and professionalism. Through her introduction, I have also used PKWA other services. Thanks Cindy for all. Also, thanks PKWA for having a good and dedicated staff.”

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Posted 1 year ago

“Bad experience appoint this lawfirm to handle my housing loan related matters. The secretary assigned never follow up client bank related applications after received completion date from Hdb. Didn’t provide proper guidance for first time buyer on how to check the application status for housing instalment payments after submission.”

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Posted 1 year ago

“No one enters into a marriage thinking that it will end in divorce. Unfortunately, though, many marriages do end in divorce. Legal issues involving your family can be delicate. It is a challenging process to find and decide on a suitable divorce or family lawyer. I strongly recommend PKWA. Low Jin Liang and Muhammad Firdaus make a highly successful team in terms of costs, efficiency and strategy. Keep up the good work!”

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Posted 2 years ago

“Special thanks to Corinne Wee (Legal manager) and my lawyer Jessica Chow providing me with the service to help me settle my divorce within four months. They really professional and expert in this matter. Really glad I engaged them.”

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Posted 2 years ago

“A most professional and client centric law firm. Through out my engagement of PKWA services, Mr Pan Wai Liong and his staff Ms Carol Sin were most helpful, approachable and responsible in the manner they conducted themselves. They were very responsive in replying to queries and were timely in updating us throughout the different stages of our interactions. Often times, Mr Pan went beyond office hours to help us overcome urgent situations or to provide timely updates. As a result, we were kept informed of the most developments and provided with the appropriate legal advice which is most assuring. We were assured that Mr Pan and his staff were working for our interests and shared the same urgency when issues needed to be resolved. We are most grateful to have a very client- focused, competent legal team under the committed leadership of Mr Pan. Thank you.”

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Posted 2 years ago

“Very pleased with the service of our lawyer, Mr Pan, for his patience in answering all our queries without fail.”

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Posted 3 years ago

“Gina was excellent in rendering smooth and fast service in our property purchase. She was patient in answering my many questions. I would say she is the perfect legal administrator that every customer would dream of. Please request for Gina if you want excellent service.”

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Posted 3 years ago

“We engaged PKWA Law for our conveyance matters in 2015 and are greatly satisfied with their professionalism. We would to thank Ms Petula Wong, Ms Cynthia Chng and especially Ms Cindy Cheo, who is very helpful and patience to follow up and handle our conveyance matters till 2022 due to Covid-19. Thank you all, Lynn.”

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Posted 3 years ago

“I would strongly recommend Gina Seow for her patience and excellent service.”

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Posted 3 years ago

“PKWA did a smooth and good job handling our divorce. Thanks”

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Posted 4 years ago

“Service is fantastic.”

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Posted 4 years ago

“Mr Low Jin Liang, Ms Sheila Cheng and Ms Helen Hui had handled my divorce with empathy and professionalism. They were meticulous and patient to explain the entire process at each stage in plain language. Often pointing out the advantages and disadvantages of my options, highlighting my legal rights and blind spots. Despite being a contested divorce, we worked on a very reasonable packaged fee structure. With clarity of information and legal fees, I was able to sleep at night during the entire process. I am very happy with the eventual settlement. I found peace and could move on to focus on my new life with my young children. Thank you team. I am eternally grateful.”

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Posted 4 years ago

“Gina seow Awesome and great services ,Easy to work with. She will help to work around your schedule. I recommend to anyone who need advise from them .”

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Posted 4 years ago

PKWA Law is rated 4.9 based on 316 reviews