Planet Cards Reviews

Name: Planet Cards
Address: Planet-Cards C/O Natixis Pramex International ltd 8th Floor, 11 Old Jewry, London
Rating: 2.22

2.2 Rating 23 Reviews

30 %

of reviewers recommend Planet Cards

Company Reviews

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About Planet Cards:

Planet Cards specialises in personalised cards for all occasions. We have exclusive designs for birth announcement cards, wedding stationery, thank you cards, birthday invitations , baptism invitations and chistmas cards.
Planet Cards offer customers free standard delivery and if you order before 10am, same day dispatch. We also offer free envelopes, free samples, excellent customer service, product quality, competitive prices and a great range of exclusive and original designs.
We have vast experience in this market and a strong presence in Europe (France, Germany, Holland, Spain, and UK). Our site also has an easy-to-use personalisation tool where the customer simply chooses a design and adds their own photos and text.

Visit Website

Phone:

0870 9701 701

Email:

info@planet-cards.co.uk

Location:

Planet-Cards C/O Natixis Pramex International ltd 8th Floor, 11 Old Jewry
London
EC2R 8DU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ik heb na betaling mijn geboorte kaartjes niet ontvangen”

Helpful Report

Posted 2 years ago

“Actually happy about the frame, however part of the order was cancelled and aftersales told us the product was sold off although it was still available in the online shop. Therefore we had to order it from somewhere else and had new shipping fees added. The discussion with after sales was one sided, trying to explain why we were wrong about it and they refunded the box. I believe that an end to end customer experience must include a good aftersales. Therefore if everything goes right, you'll be pleased. If you have an issue well... You honnestly don't want to.”

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Posted 3 years ago

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Posted 3 years ago

“Company is not based in the UK but France - the website was extremely buggy and difficult to use. We eventually received the item which was then wrong. So again we had it sent to us and arrived bent in half because they use poor packaging. As a company ourselves that personalise and ships items abroad this company has a lot to still learn about how to run a business well.”

Helpful Report

Posted 3 years ago

“Did not receive my item on time. Completely missed the birthday it was intended for. Was unable to get a response from the company. I'd suggest avoiding this company all together as they don't seem to be able to get the very basic stuff right.”

Helpful Report

Posted 3 years ago

“The cards arrived and the holes for the ribbon to go through were too close to the edge of the cards that they ripped when you tried to tie the bows. When I queried this with Planet Cards I was advised that the holes were in the wrong place on the sample they sent me before I placed the order so the cards were miss sold to me. I am not very happy and Planet Cards will not reply to my email or rectify the issue which is a disgrace. Do not buy from this company.”

Helpful Report

Posted 4 years ago

“We had a problem using the web site, phoned and left a message for them to contact us... nothing!! Battled through, when our wedding invitations arrived they were very bad. Tried contacting them by email, response was in french, tried again, no reply. We are not happy!!!”

Helpful Report

Posted 4 years ago

“Absolutely useless, placed an order with them which didn’t arrive. I then had to chase them to find out what’s going on. Customer service is a joke, they make excuses and blame everything on their IT systems.”

Helpful Report

Posted 4 years ago

“Poor service, wrong address noted and when I tried to contact them to correct it, no response. Left them a "ticket" informing them, but no answer. Card wasn't showing as manufactured until 1 week after I ordered. Do not use this scam of a company.”

Helpful Report

Posted 4 years ago

“Useless - ordered personalised card that never came. It was for daughter's 18th birthday so wanted to be a unique card. Have now had to get a card from elsewhere which is not unique. Took over 24 hours to reply to mail querying receipt of order. Reply was in 'auto-translate' English saying well can't get another one out to you in time (still a week before birthday-why can't you send 24 hour post??) hard cheese.”

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Posted 5 years ago

“Card failed to arrive in good time. They promised to resend but then communication stopped. Appalling.”

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Posted 5 years ago

“The order was delayed and I had to chase dispatch even after the latest date I was supposed to receive my order. When it came it was completely wrong. They took no responsibility and were extremely unhelpful rather than helping me to resolve their error. I would definitely not recommend. Their first suggestion was laughable that I reorder and they would give me a discount on the new order meaning that I would be paying twice for what I originally asked for.”

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Posted 7 years ago

“Absolutely awful service Left me for weeks with nothing and didn't even let me know despite chasing them. I now have nothing to send my guests!”

Helpful Report

Posted 8 years ago

“I have just received a wedding invitation through the post from Planet Cards sent by my best friend. I could not be more disappointed, the card is so cheap and nasty that it would not be out of place in the 29p section of the Card Factory. Looking at the price of the cards on the website, i am sure that there are many companies who would make personalised cards for the same price if not cheaper that are much better quality. SO so so disappointed, do not use this company !!!”

Helpful Report

Posted 9 years ago

Planet Cards is rated 2.2 based on 23 reviews