PlasticSheets Reviews

Name: PlasticSheets
Rating: 1.31

1.3 Rating 64 Reviews

8 %

of reviewers recommend PlasticSheets

Company Reviews

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Metrics

1.3

Based on 64 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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PlasticSheets 1 star review on 26th October 2021

Alex

PlasticSheets 1 star review on 25th May 2021

Anonymous

PlasticSheets 1 star review on 5th October 2020

George Kouloumbis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would prefer to give zero star. Order have been placed the 4th of July and after two still hasn't arrived. Their website promises 3-14 days leading time. The told me that my order has been lost in their warehouse, this has been 3 weeks ago. I have ordered only one sheet of plexiglass. I will report this company to trading standards, this is unaccaptable.”

Helpful Report

Posted 4 years ago

“I would prefer to give zero stars, but the three members of staff that I did manage to speak to over two months of struggle were apologetic and sympathetic so I suppose that is something! My story is like others - a one-off order was accepted in May, no progress for weeks and weeks, the phone is only answered by chance and then promises are not kept. I asked the staff I did manage to speak to if the delay was due to excessive work during the pandemic, but I was told that that they were busy, but managing perfectly well. They did phone me once after I had written to Mr Pallett, the Director, by name, but even then no progress was made and promises were not fulfilled. Eventually, after I had twice suggested that if they didn't want the job they should refund the money, it was repaid promptly. the whole fiasco lasted 12 weeks! I should have visited this site first!”

Helpful Report

Posted 4 years ago

“REALLY BAD BAD BUSINESS. DO NOT USE. SHOULD HAVE READ REVIEWS . SAME EXPERIENCE as other reviewers. This Company needs to be reported!! FRAUDSTERS”

Helpful Report

Posted 4 years ago

“Very scrupulous company with no integrity at all. Avoid at all cost. I ordered a plastic sheet to put up a safety screen in my store. This company advised that it would take up to 2 weeks to deliver, but most likely it would be sooner. After placing my order I was informed that it would take at least 2 weeks for the delivery. Within 24 hours of placing my order, I requested to cancel it as I managed to source the required sheet from a local supplier. They refused to cancel my order even though it had not gone into production. I requested to speak to the manager and was advised they were not available and did not receive a call back either. The lady I spoke to was rude and disrespectful and simply did not care nor wanted to make any effort to see what she could do to help. My order was eventually delivered around 3 weeks later. We are a small business and expected a little coorpratiing from them, but they chose profits over integrity and customer service.”

Helpful Report

Posted 4 years ago

“A disgrace. Abandoned all customer service. 0/10”

Helpful Report

Posted 4 years ago

“Wouldn’t even leave one star. Took my daughters money for a sheet for her hamster cage. Waited over two months. Tried emailing and phoning to cancel order. No replies. Sheet arrived today covered in scratches and it’s blue, when she asked for clear. No replies on email, live chat or phone to try and get refund. Disgusting “service “. DO NOT USE!”

Helpful Report

Posted 4 years ago

“How they continue to do business I arent sure but at a guess it's by taking hard earned money and supplying nothing but empty assurances and fake delivery dates. If I lived closer I would be visiting them in person to reclaim money paid. DISGUSTED”

Helpful Report

Posted 4 years ago

“Shocking. Do not send order confirmations. Do not detail correct delivery timescales. Customer Services is shocking. I had to spell my name 'Aimee' at least 6 times. Could not tell me at which point I was in the 'production queue'. Extremely unhelpful! Would NOT recommend!! I wish I'd look for the reviews before I purchase from them!”

Helpful Report

Posted 4 years ago

“This is a bunch of cowboys steer clear and save your money and disappointment no answer no emails looks good on advert”

Helpful Report

Posted 4 years ago

“Just like to say what a complete waste of time this company is , any one who is thinking of using these please please do not.”

Helpful Report

Posted 4 years ago

“Eventually got our £7k money back off these lot by using https://hmcts-access.service.gov.uk Including court fee and interest, the only time we got to speak to them is when we started court action”

Helpful Report

Posted 5 years ago

“Same story as everyone else. Bought some plastic sheets, full payment made no delivery of product. No answer from their company. Contacted BBC watchdog. Would give 0 stars if possible”

Helpful Report

Posted 5 years ago

“I should have checked the reviews before ordering! Awful company. Do not order!!! We have been waiting for more than 2 months. There is nearly no communication( they don’t answer the emails, chat not working most of the time, on a phone after talking to a manager we have been told that the order should be delivered on Tuesday which was 2 weeks ago). We requested order to be cancelled and money refunded and no answer again!They are a fraud!”

Helpful Report

Posted 5 years ago

“Dire customer service. I've paid for over 4 weeks and still no order delivered. I cc all everyday and fail to ever get an answer. Feel like I've been ripped off. Never again..... Beware and avoid is my only advice. ☹️”

Helpful Report

Posted 5 years ago

“Absolutely disgusted and appalled how this company can get away with how they treat potential customers. Placed an order totalling nearly £200, part of the order arrived 3 weeks later and still waiting to hear what happened with the rest of the order. It is impossible to contact them through phone email and you get cut off if you want to leave a message. They have numerous trading names so this makes it even more difficult to contact them. I am still trying to speak to a human being but as stated above this is virtually impossible. THIS COMPANY ARE RIPPING PEOPLE OFF AND SHOULD BE INVESTIGATED AND SHUTDOWN COMPLETELY- MY ADVISE IS DO NOT BUY FROM THIS COMPANY,UNLESS YOU WANT TO LOSE MONEY-THEY TEND TO USE THE SAME ADDRESS BUT MANY DIFFERENT NAMES,SO WATCH OUT!!!”

Helpful Report

Posted 5 years ago

“Avoid - these guys are fraudsters. They say next day delivery until you've placed the order, then tell you it'll be a few weeks. I'm still waiting, they don't respond to any kind of enquiries. DO NOT BUY FROM THEM”

Helpful Report

Posted 5 years ago

“Dreadful service waited on the phone for 30 mins to track an order - gave up in the end tried customer services still no answer tried on line chat - no response, i wonder if this supplier is genuine”

Helpful Report

Posted 5 years ago

“Absolutely appalled by this company. Ordered some plastic sheets for screens at our GP Surgery on the 2nd June. Was grateful to read that Plastic Sheets were prioritising NHS and business orders, and received an email to say that the delivery was an estimated 3-7 working day service. Once this estimation had been reached I chased and spoke to a member of staff (Jade) over the phone on Thursday (11/06) and explained the situation. The staff member said that she spoke to her manager who said that 5mm plastic was out of stock but if they could use 4mm they could expedite the order. I said that was fine but that I am yet to receive confirmation that it has been sent. I then left it until the 16th to chase AGAIN and spoke to someone who said that they would phone the warehouse immediately and send an email with an update. Myself and my practice manager have now chased numerous times by email and phone. They do not let you escalate to management and they also ignore your emails/send automated responses. We are YET to receive our order or even an explanation for the delay and are in desperate need as we are open to the public.”

Helpful Report

Posted 5 years ago

“Do not touch them - dire service, shocking quality when the product finally arrive (very late). Have little faith in getting any money back.”

Helpful Report

Posted 5 years ago

“No refund no person to speak too not answering emails. This appears to be theft avoid”

Helpful Report

Posted 5 years ago

PlasticSheets is rated 1.3 based on 64 reviews