“I would prefer to give zero stars, but the three members of staff that I did manage to speak to over two months of struggle were apologetic and sympathetic so I suppose that is something!
My story is like others - a one-off order was accepted in May, no progress for weeks and weeks, the phone is only answered by chance and then promises are not kept.
I asked the staff I did manage to speak to if the delay was due to excessive work during the pandemic, but I was told that that they were busy, but managing perfectly well. They did phone me once after I had written to Mr Pallett, the Director, by name, but even then no progress was made and promises were not fulfilled.
Eventually, after I had twice suggested that if they didn't want the job they should refund the money, it was repaid promptly. the whole fiasco lasted 12 weeks!
I should have visited this site first!”
Bought 3mm SILVER MIRROR ACRYLIC sheet cut to 1625ml x 1,800ml (4 of) also Mirror Adhesive - Mirror-Mate (very expensive)
Delivery did not arrive on the date scheduled, with the excuse of the delivery van had broken down. Arranged another date. Order arrived, mirror squashed into corner of van, with big bow in the middle of said items, no mirror adhesive supplied-arranged another date.
Installed one mirror on my brand new Gym wall using good practice. Mirror warped with distorted image. Discussed with company who insist it cannot be the plastic mirror must be how it is fitted. Paid a professional chippy to install-further cost of £60 for his time-same issue, image resembling that you would see at a fairground fun house. Contacted company-not their product-must be the wall is not totally flat (never known a spirit level to lie).
Company will not refund for product, will not admit issue with product cut to this size. With the mirror lying on a chipboard floating floor-image still warped. Floor totally flat, again spirit level on floor perfect. Advised to hang on chip board backing-warped is warped.
Confused by all the good reviews. Will have to try & sell to some poor soul second hand. Huge loss of time and money. Spent a day rubbing off the adhesive from the wall & re-painting.
Answer to this problem, avoid at all cost and just but proper mirrors.
Would have given minus star if that were an option.”
“Will my order every turn up. I placed an order on the 4th Aug, they do not even bother to contact me and when I phone up to find out why it still has not arrived they tell me it is out of stock. Really poor communication to make someone wait a month and not even tell them it is out of stock.”
“I would prefer to give zero star. Order have been placed the 4th of July and after two still hasn't arrived. Their website promises 3-14 days leading time.
The told me that my order has been lost in their warehouse, this has been 3 weeks ago. I have ordered only one sheet of plexiglass. I will report this company to trading standards, this is unaccaptable.”
“Very scrupulous company with no integrity at all. Avoid at all cost.
I ordered a plastic sheet to put up a safety screen in my store. This company advised that it would take up to 2 weeks to deliver, but most likely it would be sooner. After placing my order I was informed that it would take at least 2 weeks for the delivery. Within 24 hours of placing my order, I requested to cancel it as I managed to source the required sheet from a local supplier. They refused to cancel my order even though it had not gone into production. I requested to speak to the manager and was advised they were not available and did not receive a call back either. The lady I spoke to was rude and disrespectful and simply did not care nor wanted to make any effort to see what she could do to help.
My order was eventually delivered around 3 weeks later. We are a small business and expected a little coorpratiing from them, but they chose profits over integrity and customer service.”