“Plugin Alliance have incredibly unsatisfactory customer support, who continue to dismiss you, and close your support tickets. Their subscriptions utilise highly unethical business practices, including neglecting to notify in advance to to $200 annual renewals, as well as hiding their “clear” refund policies well out of sight from the consumer.
As someone who is an industry professional who has worked with many audio software businesses, I’ve never been treated so unprofessionally or poorly by any company until now.
Avoid at all costs.”
“I don't have a subscription but I have purchased over £1k of plugins over a number of years.
The plugins are fine and their installer works well. However the customer service is the worst of all plugin manufacturers / distributors by far.
On two occasions I have received NO reply to my contact with support. Not it took a long time (which it does otherwise) but NO ONE REPLIED! This is totally unacceptable for this level of business, which sells some plugins for 349Euros, in my opinion.”
