“If you use the LEASE option for plug-ins, be advised it is a LIFETIME lease unless you cancel. Your lease will be RENEWED WITHOUT PRIOR NOTICE. Even if you cancel a yearly renewal within days of renewal, the company REFUSES to refund the unused portion of the lease. I got a yearly subscription for a package of plugs to evaluate which ones were worth buying. I bought four, but the rest weren't useful or failed to deliver on the hype. Instead of buying a yearly lease, I advise you to do the following: (1) buy a one month lease on a package. (2) Once the lease is active, CANCEL IT IMMEDIATELY. You will still have 30 days to evaluate your plugs and buy full licenses for the useful ones. This is a plain and simple "terms of service" scam. They know we don't read the fine print. They hook you in with cheap prices then rip you off. Everyone of my ISP, digital storage, and software subscriptions notify me when I'm up for renewal except for these guys. Pissing off their customer base is a doomed strategy - I don't think these guys will be around long. There are plenty of reviews similar to this here.”
“I recently had an installation/license issue. I made a point of choosing my wording carefully to ensure I was polite and patient. I also at the same time had to deal with waves customer support. My god what a difference. Plugin Alliance really does have exceptionally bad customer support. Not only that, I think they have sub par installation software management. I do not recommend them or their software.”
“Plugin Alliance have incredibly unsatisfactory customer support, who continue to dismiss you, and close your support tickets. Their subscriptions utilise highly unethical business practices, including neglecting to notify in advance to to $200 annual renewals, as well as hiding their “clear” refund policies well out of sight from the consumer.
As someone who is an industry professional who has worked with many audio software businesses, I’ve never been treated so unprofessionally or poorly by any company until now.
Avoid at all costs.”
“I don't have a subscription but I have purchased over £1k of plugins over a number of years.
The plugins are fine and their installer works well. However the customer service is the worst of all plugin manufacturers / distributors by far.
On two occasions I have received NO reply to my contact with support. Not it took a long time (which it does otherwise) but NO ONE REPLIED! This is totally unacceptable for this level of business, which sells some plugins for 349Euros, in my opinion.”
