“just took a trial month because I thought they might offer a good deal for my needs
1) tried the Kinfonium synth, it's has a serious flaw which makes it unuseable for what I wanted to do, this is reported by many people but they clearly aren't bothered about changing it... so that was the 1st dissapointment
2) tried the MEGA 'sampler'.. it can't do basic tasks that I wanted to do and the supplied libs are weak are not really useful either, bad design, tiny view of samples so difficult to even set start points etc.. another waste of my time
3) the flagship product which was also interesting was the Cenozoix compressor, it isn't working correctly for me and other users in Cubase.. the GUI does not respond so I can't use it. Trying to find a solution it seems that these GUI issues had also peristed for some people with the Kirchoff EQ from the same developer, so it's obviously just not been programmed propery and I don't hold out hope of it being fixed any time soon...
4) Wanted to check my subscription status, but in 'test mode' no information is shown in this sections, so it's difficult to know where I'm at... I don't even know what wil happen at the end of the months trial so I will close the account just to be on the safe side
5) wanted to look for a forum or customer support email to try and see if there will be improvements or solutions for the above issues but there is only a very annoying support wizard and no direct contact.. that's really bad business practice, in efficient and ultimately counter-productive, which is probably why they're not responsive to the issues already described...
I have a bad feeling about this... so I think I'm out”
“I don't have a subscription but I have purchased over £1k of plugins over a number of years.
The plugins are fine and their installer works well. However the customer service is the worst of all plugin manufacturers / distributors by far.
On two occasions I have received NO reply to my contact with support. Not it took a long time (which it does otherwise) but NO ONE REPLIED! This is totally unacceptable for this level of business, which sells some plugins for 349Euros, in my opinion.”
