“Received a plugin via mastering.com as part of their associated benefit, went through download, install process, I have a copy of the order, and necessary verification of process. The plugin will not validate in Logic, points me at website, and the order doesn’t exist. No phone number to talk to anyone and the website script process to communicate is a dead end. Very thankful that this was a gratis purchase, otherwise I would be furious about the lack of response helping customers through their flawed system. Likely I will never get to use this product based on what I have seen so far. One and out”
“This company was awful; they took all my money and left me with nothing after I trusted them, which was really devastating. I thought I had lost everything until gravcapital came along and assisted me in recovering my funds.”
“I tried to close my account but Plugin Alliance makes it literally impossible. When I go to the "close account" page it asks for my password to close the account, but then says the password is invalid, which isn't possible because I used it to login to my account. So I sent them an email asking for help, but got an automated response saying they no longer answer emails, with a link that takes me back to the "close account" page. Then I tried calling their sales phone number, but it automatically hangs up on me. Plugin Alliance is truly a horrible company. Beware!”
“Plugins don't have an uninstaller on OSX. In addition the PA Install Manager program doesn't show if updates are available with the possibility of direct install those, so a manual search is necessary over their website, this is totally crazy.
I'm happy with the plugins, but these 2 functions are essential.”
“just took a trial month because I thought they might offer a good deal for my needs
1) tried the Kinfonium synth, it's has a serious flaw which makes it unuseable for what I wanted to do, this is reported by many people but they clearly aren't bothered about changing it... so that was the 1st dissapointment
2) tried the MEGA 'sampler'.. it can't do basic tasks that I wanted to do and the supplied libs are weak are not really useful either, bad design, tiny view of samples so difficult to even set start points etc.. another waste of my time
3) the flagship product which was also interesting was the Cenozoix compressor, it isn't working correctly for me and other users in Cubase.. the GUI does not respond so I can't use it. Trying to find a solution it seems that these GUI issues had also peristed for some people with the Kirchoff EQ from the same developer, so it's obviously just not been programmed propery and I don't hold out hope of it being fixed any time soon...
4) Wanted to check my subscription status, but in 'test mode' no information is shown in this sections, so it's difficult to know where I'm at... I don't even know what wil happen at the end of the months trial so I will close the account just to be on the safe side
5) wanted to look for a forum or customer support email to try and see if there will be improvements or solutions for the above issues but there is only a very annoying support wizard and no direct contact.. that's really bad business practice, in efficient and ultimately counter-productive, which is probably why they're not responsive to the issues already described...
I have a bad feeling about this... so I think I'm out”
“See the other reviews, they are the worst, most unethical software company I have ever dealt with. Lost money, cancelled accounts, non existent customer support”
“Bad customer support and even worst customer relations.
I've been an active subscriber for 2 years now but that is about to change.
I've signed up for a specific deal: 12 consecutive payments equal to a cashless voucher.
For some reason, I didn't get the voucher last month as it was supposed to happen. I searched for what was happening and it turns out that the company changed the rules of the subscription plans and there's no cashless anymore. I've contacted customer support and explained that I didn't get any mail regarding this matter and I was not aware of this situation. Sadly they said they "contacted" everyone in August and there are no more cashless vouchers.
How can a company change the rules without confirming that its customers are aware of a new situation? This something that I could accept for new customers not for old ones. How can a company not understand specific situations like this? I was one month away from the cashless voucher and the customer service don't care and just give me a standard response. Sadly this is how customer relations are destroyed. How can I trust a deal with this company? Surely I must be 200% alert to see if they not change the rules again and again.”
“Words cannot describe my dissatisfaction with this company.
In the simplest terms, you own nothing you buy from them. They're grossly overpriced by default, often engaging in 90% sales or even giveaways, which hurt the paying customer. Not only that, but they control you fully, give you only limited amounts of activations until you have REBUY the product again.
This is a company that deserves above all others, to be pirated. Do not give them your money, you will not only lose the money, but also your mental health and self-worth.”
“This company deleted my account with no announcement just because I am sound producer from Russia. All the plugins I bought are lost for me now!!! My means of production for the amount of hundreds of dollars are lost!!!
I supported PA after the flood in Germany which destroyed PA studio! AND IS THIS YOUR GRATITUDE?
Proactive companies like soundtoys launched a campaign where every cent from their plug-in sales goes to international funds to help Ukraine! (And I supported). This is proactivity indeed! This is about XXI century!
And these German fascists decided just to rob peoples of Russia and Ukraine!
German Fascists! Nobody will ever trust you again!”
“A company of scammers and racists. Blocked the opportunity to use paid products for users from Russia and Belarus, did not return the money and was allowed to ignore. And their chief calls for the genocide of Russians. Know this information and think 1000 times before contacting these scum who support nazism.”
“If you use the LEASE option for plug-ins, be advised it is a LIFETIME lease unless you cancel. Your lease will be RENEWED WITHOUT PRIOR NOTICE. Even if you cancel a yearly renewal within days of renewal, the company REFUSES to refund the unused portion of the lease. I got a yearly subscription for a package of plugs to evaluate which ones were worth buying. I bought four, but the rest weren't useful or failed to deliver on the hype. Instead of buying a yearly lease, I advise you to do the following: (1) buy a one month lease on a package. (2) Once the lease is active, CANCEL IT IMMEDIATELY. You will still have 30 days to evaluate your plugs and buy full licenses for the useful ones. This is a plain and simple "terms of service" scam. They know we don't read the fine print. They hook you in with cheap prices then rip you off. Everyone of my ISP, digital storage, and software subscriptions notify me when I'm up for renewal except for these guys. Pissing off their customer base is a doomed strategy - I don't think these guys will be around long. There are plenty of reviews similar to this here.”
“I recently had an installation/license issue. I made a point of choosing my wording carefully to ensure I was polite and patient. I also at the same time had to deal with waves customer support. My god what a difference. Plugin Alliance really does have exceptionally bad customer support. Not only that, I think they have sub par installation software management. I do not recommend them or their software.”
“Plugin Alliance have incredibly unsatisfactory customer support, who continue to dismiss you, and close your support tickets. Their subscriptions utilise highly unethical business practices, including neglecting to notify in advance to to $200 annual renewals, as well as hiding their “clear” refund policies well out of sight from the consumer.
As someone who is an industry professional who has worked with many audio software businesses, I’ve never been treated so unprofessionally or poorly by any company until now.
Avoid at all costs.”
“I don't have a subscription but I have purchased over £1k of plugins over a number of years.
The plugins are fine and their installer works well. However the customer service is the worst of all plugin manufacturers / distributors by far.
On two occasions I have received NO reply to my contact with support. Not it took a long time (which it does otherwise) but NO ONE REPLIED! This is totally unacceptable for this level of business, which sells some plugins for 349Euros, in my opinion.”
