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PocketWin Reviews

3.3 Rating 164 Reviews

64 %

of reviewers recommend PocketWin

Company Reviews

3.3

Based on 164 reviews


Customer Service
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PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would avoid its basically the same people winning and they win in every room on a constant loop Also the jackpot never seems to be won but yet it can be there one day and gone the next and when u ask the staff about it lol they don't answer or there is a laughable excuse I wish I had a Job where they give me money to play bingo and a for sure win”

Posted 2 years ago

“Finally received my winnings of 60 pounds they had all the relevant information and documents. Would not recommend betting with this site unless you are used to being treated badly go for it. Previously I waited a month for 70 pounds. Also I did not really win what i withdrew. Phoning their premium rate number cost me around 12 texts asking for help charged me. You are paying these people in order to get access to your own money. It's called profiteering it should be made illegal”

Posted 2 years ago

“Cannot withdraw from this site ive put about £150 on this site to win only£40 and they had my bank details which they never needed before only to get a text message 3 days later asking for a copy of my passport or driving licence to continue with my withdrawal....joke site PLEASE STAY AWAY PEOPLE ..”

Posted 2 years ago

“Absolutely disgusting site please people don’t use it I put over £700 in and have tried to collect £849 I’ve spoke to them around 5 times now sent them every bit of ID and bank statements whilst they are on the phone so they could check and have said it’s all fine then I still don’t receive any money then they block my account and try to say that they are doing it for my benefit what an absolute joke honestly people don’t go on there site I will be reporting them”

Posted 2 years ago

“Do not ever use pocket win, I have deposited money numerous times and when I won , they have not paid me, they take your money off you but when you win you will not get your money, they owe me £700 which i will probably never get”

Posted 2 years ago

“Would not waste your time with this site. Never win anything decent I went to deposit one night and the site said that it could not get in touch with my bank. So I tried again, same thing happened so I went to deposit on another site but I had insufficient funds in my account. So logged back in to pocket win but there was no money in my player account. logged back in to my bank they've taken the money. Been trying to contact them for 4 days now 3 people have got my login details. Not one person has got back InTouch with me. I Have been ROBBED by this cowboy site keep well away”

Posted 2 years ago

“Absolutely rubbish they lie when you win they don’t let you have the winnings worst site don’t use pocket win”

Posted 2 years ago

“I wish could give no stars! Been depositing almost a year just tried to withdraw and they say my account is excluded! The number to text for support doesn’t work and no replies ever come back from emails. As I am writing this I am still waiting on the phone for 45 minutes. DONT TOUCH THIS SITE!”

Posted 2 years ago

“I've been playing with PocketWin for years and I got my wagering to £0.00 meaning anything I won would now be able to withdraw in cash not bonus credit I have requested 2 winning withdrawals and I am still waiting to get paid from them since November 2020 were now June 2021 and I am still waiting alls I get told is my ID is not good enough I have used a indate passport my medical card my bank statement again a recent one aswel as a housing benefit letter and a solicitors letter and a utility bill letter and all that IS NOT GOOD ENOUGH for them to pay me out but it's totally different when they are talking money we deposit to them you know they are ok using my bank card for deposit but they won't release my winnings to the same bank card along with all the ID I sent them I really don't understand how they say it not good enough I pass security when I phone them so surely I can't give them anymore to prove it is me they even tried saying that I breached my account terms and conditions as am using a phone number that is registered to another account a account that I had many years ago in a different address with a different card I had registered back then as far as am concerned I informed them that I had changed address and I added a new card to my account so I haven't breached anything they just DONT want to pay me out as it's a few hundred pounds am owed if they won't pay what they owe they should add it back in your account so you can play it I wouldn't recommend PocketWin to anyone you will have nothing but excuse after excuse from them”

Posted 2 years ago

“POCKETWIN IS A SCAM. THEY TAKE ALL MONEY FROM YOU BETTING. BUT REFUSE TO PAY YOU YOUR WINNINGS WHEN YOU TRY WITHDRAWAL IT. IVE ASKED FOR ALL RECORDED PHONE CALLS AND YOU WILL SEE IVE BEEN RIPPED OFF AND CONNED FROM POCKETWIN This company and all its sister company is like pocket rain and fortune or OJ have this company and always sister companies like pocket rain and fortune oh Joe are scams. truly scammed me. I spent £100’s and in 15/04/2021 I withdrew £60 I had supposedly won , they said it usually takes 1 working day to process it then it up to 5 working days to be in ya account. I have phoned them 8 times and they have said we give wrong info to me and will do a manual bank transfer that will take a couple days, that was 13 ago They are a CON”

Posted 3 years ago

“These people are cons big time”

Posted 3 years ago

“Been playing for fifteen years, once won 50 quid but ofc they took that too. Absolute theft. But what do I know after 15 years playing.....”

Posted 3 years ago

“Never gave me my winnings . They let me put money on easy but withdrawing they want so much proof of who I was ect one big con”

Posted 3 years ago

“Avoid this site!! Always happy to take your money but never wants to pay out. It rearely lets you win on real money as you can’t withdraw bones money so you will find that is mostly what you win. On the odd accession you might win real cash but that’s when they start to request additional information. Happy to take your money without this information though, just not withdraw. They will first request your proof of ID which most sites request so that’s not a problem. They then start requesting phone bills, previous phone bills, bank statement with phone bills on. Don’t wast your time and money on this site!! I tried to resolve it through emails but they reply to you about once every 2-3 weeks meaning I had 4 email replies over the course of ten weeks an still didn’t get it resolved! They can keep it an I will not be putting any more money into this site. Tip- if you do use this site then don’t speak to the chat hosts, they are never happy with any type of banter, they are only happy when they are asking stupid questions so they can try and get you to follow a link to play slots”

Posted 3 years ago

“When I deposit £1700 on PocketWin after that I won £2296 but the not refund my money back any one same my,I give all my details but still no refund my money”

Posted 3 years ago

“I put in £ 1700 then I won £ 2296 but I waited forever and couldn't see the money in my account, every day I called when they asked for the bank bill when they asked for ID when I deposited All information they say after 1 to 5 days money will be in my account but still do not see then I call on the phone they say to send information next date and time I put money into play, after I I sent them to the printed bank, they said it was too blurry and they were actually a scam company, why are there people who work for that company who do not feel so cruel why they cheat? Don't they feel hurt, if their loved ones do that, what do they think, but why are scam companies like this, the government still exists, what am I going to do? lost my 1700 pounds”

Posted 3 years ago

“People on here giving 5 stars are not real - nothing but hassle withdrawing money from them They give the generic spill about once in a lifetime we ask for id but it seems to happen every time !!!!!”

Posted 3 years ago

“i play packetwin and won 5500£ and newer get this money i waitng 3 years and still nothing”

Posted 3 years ago

“They won’t close my account down even though I have provided them with all the relevant information to do so! Annoying spam messages!”

Posted 3 years ago

“Avoid this site like the plague! I deposited £30 but found that none of the games would download to my phone. I contacted them to ask for my deposit to be returned to me but after hours on live chat, phone calls and gathering together the proof of ID requested, which by the way changes depending on which operative you speak to, i was told today that my money has been voided. I don't understand that and nobody has been able to explain to me what that ymeans. Don't use this site if you value your sanity, they're rip off artists and thieves!!”

Posted 3 years ago

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PocketWin is rated 3.3 based on 164 reviews