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PocketWin Reviews

3.3 Rating 164 Reviews

64 %

of reviewers recommend PocketWin

Company Reviews

3.3

Based on 164 reviews


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PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute robbery of a site. Can't withdraw until you've wagered 3x deposit. Minimum withdrawal is £100. Tried to withdraw over £200 and it was rejected. They then paid it back into my account and it was classed as a deposit so had to wager 3x that to attempt to withdraw again. You then get no payouts so lose it all. Thought this was a one time thing but isn't. Entire site is a scam, avoid at all costs.”

Posted 1 month ago

“Customer service is terrible. The games are terrible. The payouts are terrible. Don't even get me started on the withdrawals! They make it very simple to deposit funds through your bank or Phone bill but when it comes to actually withdrawing anything then be prepared to go through a stressful process, not just on your first withdrawal either... every single 1. It took me hours of contacting customer service/ sending documents then back again speaking to customer service then they have to phone you. I am a member of a few gambling sites and this is by far the worse, so I would avoid this company and definitely will not recommend.”

Posted 11 months ago

“It’s Lucky to get one star Played on PocketWin bingo site it’s all the same winners. that’s if it is even real players and there slots are just money grabbers. Also the jackpots are probably just put there to make you think you can win because no one has never seen them won !”

Posted 1 year ago

“Would give 0 stars uf I could. Shocking gaming company, will never use again”

Posted 1 year ago

“do not play on this site i paid £100s playing without them asking for ID but when i tried to withdraw £300 ive got no payment a total scam site”

Posted 1 year ago

“What an absolute shambles of a site..I went yo withdraw 100 quid on the 16th December 22 and only just got my money today 17th Jan 23 ....take your money and don't want to pay out .DO NOT USE THIS SITE .asking for bank statements and ringing me asking who has been putting money in my bank. Nothing to do with them and then waiting . Going round in circles. DONT USE THIS SITE”

Posted 1 year ago

“I would give zero stars if I could. I’ve read so many reviews about PocketWin not paying out winnings and they are TRUE!! I’ll leave a review on every site so they don’t scam other people. Withdrew some winnings and they said it will be in my account within 1 working day after they asked me for proof of absolutely everything, it was finally okay. They have now banned my account and will now send my winnings.”

Posted 1 year ago

“Never win Anything”

Posted 1 year ago

“Dont pay out. Use every excuse not to pay winnings. Robbing thieves. Stay clear dont spend your money here you wont get your winnings no matter how much documents you send them. They use this method not to pay up. It's nothing to do with security or money laundering they know your genuine just excuse after excuse not to pay up. Oh and the reason your in a queue on the phone is because theres that many people trying to get though to them for their winnings. Appsolute joke of a site. The gambling commission should seriously shut them down an be taken to court for defrauding the public.”

Posted 2 years ago

“On 8/3/2022 I won £180, it’s now 17/03/2022 and I’m still waiting for my withdrawal to be processed, this is apparently b cause account is under review! No explanation as to why or how much longer I have to wait. I’ve deposited lots of money and already had £20 from another win deposited into my bank! You have my phone bill and passport as ID verification. So…. What’s the problem???”

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

PocketWin 1 star review on 17th March 2022

Posted 2 years ago

“STAY CLEAR , THEY DONT PAY OUT WHEN YOU WIN”

Posted 2 years ago

“poor site try get away with paying small winnings poor rude customer service games are 3rd world style stay clear save your money”

Posted 2 years ago

“Please read the one star reviews ,mine would be exactly the same this and Dr slot.m fortune ,Mr spin all scams .they want every detail of your life they could easily steal your identity of what they want from you”

Posted 2 years ago

“Don't want to pay out not even anything under 100 The sister sites mfortune and Mr spin are just as bad Make up new identity processes Say your documents have been accepted then say they havent and send them again ... sent over 20 documents of id address utitly bills ect and accepted and them asked for them again Complaints section don't do anything just apologise and repeat the same thing id avoid as you'll just waste money”

Posted 2 years ago

“AVOID LIKE THE PLAGUE!!! This company will do everything they can to avoid paying you! I won £2000 on one of their slot machines and requested a withdrawal on 21/12/2021. I’d had an account with them for quite a while and had previously suffered from their ridiculous identification system when I’d requested a large withdrawal 6 months earlier so presumed that this time as I’d already provided them with everything that they had asked for (and they had approved it) that my withdrawal request would be quick and painless. NO. They asked me for further identification including: bank statements, secondary bank statements, proof of earnings and a copy of an invoice proving that I had done some work for a person that had paid money into my account. I provided them with everything that they requested and then they came back and asked me for a more up to date bank statement up to the 24/12 (the date was the 28/12 and my bank statements come out on the 9th of every month - I had provided them with a statement up to the 9/12), clearly this was a delaying technique but I managed to provide them with a pdf of a transaction list off of my online banking account which I emailed over to them and they approved. I had a telephone conversation with them discussing payments in and out of my bank account and I gave them everything but I still to this date (16/1/2022) have not been paid. They have banned my account and have gone quiet. I have lodged a complaint with them but have heard nothing!! Please just send me my money!! ONLINE GAMERS / GAMBLERS AVOID THEM LIKE THE PLAGUE!!!!! Customer service department are friendly enough but have absolutely no knowledge of what’s happening with your account so are as useful as a chocolate teapot. It’s the banking department that knows what is happening with your withdrawals but they will not speak to anyone on the telephone!! What a waste of space.”

Posted 2 years ago

“Pocketwin make it as difficult as possible to withdraw legitimate winnings. This casino is disingenuous misleading and in my opinion should be avoided. 100% the worst experience i have had with any online slots company.”

Posted 2 years ago

“Rubbish never receive winnings . They give every excuse not to pay out . Chris and Dan both need a jail sentence for ripping people off . Hopefully it will come soon”

Posted 2 years ago

“Good luck trying to get your money, twice they have made me battle for it. When you win they ask you to text them a few day later (cost you money) then they call you back (cost you money) then want details you have already submitted to them. This happened twice! Out of 2 times. From a personal experience I’d say avoid this app.”

Posted 2 years ago

“Pocketwin are an absolute joke, I have self excluded due to their absolute farcical withdrawal process. I forwarded all relevant documentation as requested, paid phone bills, bank account transactions, passport, driving license and even my bank card. I spoke with one of their customer service representatives, and she even confirmed that she was happy with everything, and my withdrawal request would be now processed by the banking team. I’m still waiting, and they are now stating that they need my username, which I have totally forgot! Unbelievably even after they ask me my address, dob, full name, and what phone number is linked to the account. To which I gave them , they then say I fail their security check, and refuse to discuss matters with me. I was even asked what my last deposit was, which I also confirmed, and still no joy. I can’t recover my username because I’ve self excluded, and they say they have no other available security questions to ask me. So apart from donating my blood, there’s no joy. It’s amazing though, that when I opened my account with them, and having made numerous deposits. At no stage did they ever ask for proof of who I am! So my advice is stay away from this site, because all they do is take take take! No proof needed to deposit, but try to withdraw, and there’s a mountain of excuses. I am now in the process of taking it up with the gambling resolver, and I am making it a mission of mine, to receive my payment. Along with my compensation, eventually I’ll be a happy bunny again!”

Posted 2 years ago

“Complete con artists, PocketWin and bonus boss the same. Had a little win on both. Nothing amazing but all the same for the month it should have made me better off. I sent all my ID off to them like you would expect from a legitimate site. This in mind I’m feeling a bit flush so I spend over my budget for the month expecting my winning with in the time frame specified. Now I have fallen behind for the month. Not only am I short but I have received bank charges etc, therefore now actually in debt because they keep refusing to pay although saying they have excepted my ID. Have phoned many times and spoke with very nice but at the same time very useless people who just read from a script. I am in talks with the gambling commission, trading standards and citizens advance.”

Posted 2 years ago

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PocketWin is rated 3.3 based on 164 reviews