“I couldn’t be more dissatisfied. I used the podstar coffee in a near new machine and tried several different tamper pressures and only 1 of the batch worked enough not to shut the machine down. Waste of $100.”
We're sorry to hear about your disappointing experience with Pod Star pods. We take customer feedback seriously and would like to address your concerns directly.
Firstly, it's important for us to understand the specific issue that caused the machine shutdown. This is uncommon, and understanding the details can help us provide a solution or improvement.
Could you please contact our customer service team with your machine model and details of the issue? Your insights are valuable for our quality assurance process, and we're committed to making this right for you.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Dear Raymond
We're genuinely sorry to hear that your recent experience with our product did not meet your expectations, and we understand your disappointment. Your satisfaction is of the utmost importance to us, and we take your feedback seriously.
We would greatly appreciate it if you could provide us with more specific details about your experience and what aspects of our product fell short of your expectations. This information will be incredibly valuable in helping us identify areas for improvement and ensure that we meet the high standards we set for ourselves.
Please feel free to reach out to our customer support team so we can address your concerns and work towards resolving any issues you may have encountered. Your feedback will enable us to make the necessary improvements to enhance our products and services.
Once again, we apologize for any inconvenience you've experienced, and we're committed to taking the necessary steps to ensure your next experience with us exceeds your expectations.
Sincerely,
Jennifer
Customer Service Team
Pod Star
“Bought these for our Vertuo Next not realising they were not compatible. Since seen others with the same issue. Great idea, but wasted our money sadly.”
