PostBoxShop.com Reviews

Name: PostBoxShop.com
Address: PostboxShop Ltd Unit 12, Kingsnorth Ind. Est, Ashford, Kent
Rating: 3.94

3.9 Rating 376 Reviews

74 %

of reviewers recommend PostBoxShop.com

3.9

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email

About PostBoxShop.com:

Post box Shop will only source their products from reliable manufacturers in the UK and Europe where we can guarantee that only the finest materials are used. We will not import and supply the inferior goods from the Far East that are readily available in today’s market on other websites and retail outlets.

You can be assured that you only receive products of the finest quality. Most of our products comply to BS EN:13724 AND Secured By Design New Homes Guide 2014.

Post box Shop can cater for all styles and tastes whether you require a traditional or modern post box, we will have the solution.

Our range includes

Freestanding letterboxes
Surface mounted mailboxes
Recessed postboxes
Through the wall post boxes
Rear access post boxes
Mail chutes
Anti-Arson letter boxes
Fire rated post boxes
Post boxes for gates and railings
Secured by Design Letterboxes
Bespoke boxes
We carry stocks and can normally supply within five working days.

Our range of post boxes is constantly changing to meet the publics needs and demands to ensure that Post box Shop remain the No 1 supplier of post and mail boxes in the UK.

As well as our extensive range of individual boxes we can supply post boxes for commercial buildings and apartment blocks.

Visit Website

Phone:

01233 229297

Email:

info@postboxshop.com

Location:

PostboxShop Ltd Unit 12, Kingsnorth Ind. Est, Ashford
Kent
TN23 6LL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your asking me to write a review before the I have received the order. It was supposed to be delivered today but you have not sent me an update on the order progress. Perhaps it arrive soon.”

Helpful Report

Posted 6 years ago

“I phoned to check product was available and was told yes and to order online. Placed the order at that time. No arrival of box!! I contacted you a week later and was told item was out of stock. Have asked for refund. Would have appreciated being told the item was not available as organised to have it fitted.”

Helpful Report

Posted 6 years ago

We are sorry that we were not able to deliver your order on time, but i can only assume that the item was on stock when you called, but by the time you placed the order someone had purchased the same item. We try to keep as much stock as we can, but our products do sell fast and sometimes we run out of stock. Sorry again for the inconvenience, and you should have received your refund by now. Feel free to contact us if you need any further information

Posted 6 years ago

“I ordered 3 Post Boxes and was sent one. Had I not been around or was on holiday etc this would have caused a huge issue and we may never have picked it up, as we have a number of sites. As it was I wrote to you, your representative apologised and then sent the other two. So a fair result, however it seems to be a rather bizarre mistake to read the order and miss the quantity?!”

Helpful Report

Posted 6 years ago

“A nut was missing from the postbox. Phoned to ask if I could be sent another nut in the post but never received it.”

Helpful Report

Posted 7 years ago

We are sorry to hear the nut was missing, but we did put a new nut in the post as discussed over a week ago. We will put a new one again today in the post. Kind regards

Posted 6 years ago

“Still awaiting delivery after order was placed on 20 April 2017”

Helpful Report

Posted 7 years ago

Dear Ronald, Sorry to hear about your order not being delivered yet. We are currently out of stock on this item and our site was not up to date when you placed your order. A sales team member will contact you in the morning for an update. Very sorry for the inconvenience. Regards

Posted 7 years ago

“I have still not received my order I have received no update since 18/4 as to when the product is being delivered and no response to me email yesterday asking for an update”

Helpful Report

Posted 7 years ago

Dear Yvonne, This box was out of stock. We could not contact you this weekend as our offices are closed, but the the good news is your box is now due for delivery tomorrow at your address. Kind regards,

Posted 7 years ago

“At no point was I informed my order had been dispatched or given a date for delivery . As for the box there are no precut holes in the rear (only in the base) and given the height this should unit you would expect both, also the design needs altering as the flap catches on a wall at the rear when lifted so you need to fix something behind it near the top to keep it away from the wall to open smoothly , lastly given the price you would expect fixings to also be supplied but alas not. All 3 things are easily resolved but weather anyone takes any notice time will tell.”

Helpful Report

Posted 7 years ago

Dear Mr Moore, Thank you for your email. As you took the time to review our product, the least we could do is to give you some answers. All our orders are dispatched Next Day as advertised on our website. You placed your order on a Saturday. We do not work weekend but your order left on Monday for delivery the following day as promised. We only contact customer if we can t fulfil our next day delivery promise. The parcel box you purchased from us has no holes at the back, as some customers chose to install this model free standing at the end of their driveway, and if it had precut holes at the back, it would let water in. We do not advertise fixings with this product. But you have a valid comment and we will mention it to the manufacturer. You seem to have managed to install the boxes and we hope you will be satisfied. You should now be in a potion to get your online shopping in your new parcel box, at any time. Best regards

Posted 7 years ago

“I ordered a parcelbox which was unique and useful, even though quite costly. I recieved an update by SMS next day saying it will be delivered that day, with no option to change it or contact the courier. I was at work so they decided to leave the parcel with a neighbour, which i didn't want. Even worse, they sent an SMS quoting a house humber that made no sense. I had to deduce which neighbour it was and found the whole thing a hassle. Sadly, even though the product may be ok the service let this experience down. PostBoxShop also did not reply to my email complaining about the delivery. Avoid.”

Helpful Report

Posted 7 years ago

“A week later and it still hasn't arrived. The 'tracking' system on the website still just says 'in process' (whatever that means) tried calling 5 times yesterday and no answer. Left voicemail and no one has called me back. Not overly enamoured with the service.”

Helpful Report

Posted 7 years ago

Hi Richard, Thank you for your email. As you can imagine, the run up to Christmas is a very busty time of the year for us and we do miss some phone calls but make sure we call everyone who left a message back. As for your order, it clearly states the product selected is on 28 days delivery, hence you still have not received it a week after you placed the order. If not suitable, please give us a ring and we will find an alternative solution for you. We take this opportunity to wish a Merry Christmas. Kind regards,

Posted 7 years ago

“Initially I was misled over the product price ending up with a box much more expensive. Now, around a year later, I have a box where the lock is difficult to open. I raised this with the sellers office & was promised a return call. A week later still not received that call. Not impressed so far.”

Helpful Report

Posted 7 years ago

Dear Mr Churcher,. Not sure how you were misled with the price of the box as all prices are clearly shown on our website, with the possibility to go back or cancel at any time during the purchase process. As for the lock, we have ordered a new one to the manufacturer as soon as you contacted us. It will be sent to you as soon as it is in our possession and we have checked it. We hope this will meet your satisfaction. Regards

Posted 7 years ago

PostBoxShop.com is rated 3.9 based on 376 reviews