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PostBoxShop.com Reviews

4.0 Rating 375 Reviews
74 %
of reviewers recommend PostBoxShop.com
Company Reviews Questions Metrics Info
4.0
Based on 375 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email
Read PostBoxShop.com Reviews

About PostBoxShop.com:

Post box Shop will only source their products from reliable manufacturers in the UK and Europe where we can guarantee that only the finest materials are used. We will not import and supply the inferior goods from the Far East that are readily available in today’s market on other websites and retail outlets.

You can be assured that you only receive products of the finest quality. Most of our products comply to BS EN:13724 AND Secured By Design New Homes Guide 2014.

Post box Shop can cater for all styles and tastes whether you require a traditional or modern post box, we will have the solution.

Our range includes

Freestanding letterboxes
Surface mounted mailboxes
Recessed postboxes
Through the wall post boxes
Rear access post boxes
Mail chutes
Anti-Arson letter boxes
Fire rated post boxes
Post boxes for gates and railings
Secured by Design Letterboxes
Bespoke boxes
We carry stocks and can normally supply within five working days.

Our range of post boxes is constantly changing to meet the publics needs and demands to ensure that Post box Shop remain the No 1 supplier of post and mail boxes in the UK.

As well as our extensive range of individual boxes we can supply post boxes for commercial buildings and apartment blocks.

Visit Website

Phone:

01233 229297

Email:

info@postboxshop.com

Location:

PostboxShop Ltd Unit 12, Kingsnorth Ind. Est, Ashford
Kent
TN23 6LL

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Matlex Systems
Verified Reviewer
“Sadly I fear this Postboxshop.com is in financial trouble. Following an online order of £170, they could not be bothered to email me the status of my order. I chased and chased and it transpires they do not hold stock and they are simply a reseller. I requested a refund and a week later I received an email to say it had been raised, to date it has not been received. I am still chasing my refund now, some three weeks later which is against consumer rights. I bought the same product from another online seller, it arrived the next day and was installed the day after. POSTBOXSHOP.COM = NO STOCK and NO REFUND !”
Helpful Report
Posted 1 year ago
Jo
Verified Reviewer
“Ordered one item 16th feb , no delivery yet, phoned many times and left messages no one call you back. Emailed them no one replies. Don’t know how this business is surviving? DO NOT USE THIS COMPANY, looks like a scam company, I would stay clear.”
Helpful Report
Posted 1 year ago
Lucy
Verified Reviewer
“Awful experience. I have ordered an expensive post box. It has not been delivered for weeks and I have had a nightmare trying to speak to anyone. No body answers the company phone (try the number, guarantee it was go to voicemail) no one will call you back. I have had a rare response to one of my many many emails asking when I can expect my order. But it was telling me they would call me, but nobody ever did. I have no idea if my order will ever arrive but as I have spent every day for the last 2/3 weeks trying to speak to someone in the company and no one will reply. It looks like this is a scam company. DO NOT ORDER FROM THIS COMPANY!!!!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Ordered a post box on the 11th September and after two months of waiting for stock, deliveries sent to the wrong address my post box arrived last week, sadly damaged and unable to be used. Despite calling and emailing asking for a replacement or refund if this wasn’t possible I’m still waiting for a acknowledgement. Customer service seems very ad hoc at best. If you call you just get a answer machine and email responses often take days.”
Helpful Report
Posted 1 year ago
JOHN AND ANNE Worden
Verified Buyer
“ordered online with a3to5 day delivery promise had to wait 6 weeks for delivery tried your telephone number on numerous occasions but just got a taped message left several messages and asked for an update but had no reply. would not consider ordering from you again unless your customer service is improved”
Helpful Report
Posted 1 year ago
Mr & Mrs Worden We believe that you have now received your mailbox. Thank you for your patience, but with our shop closed for annual leave in Spetember, i am afraid we were not able to deliver within our usual time frame, nor respond to your phone calls. We apologize and hope you are satisfied with your puchase
Posted 1 year ago
Anonymous
Verified Reviewer
“SCAM. They take your money and beber send you the mailbox. I’ve sent 6 emails and they haven’t responded to any of them. Buyer beware!”
Helpful Report
Posted 1 year ago
Dear "customer", we have been trading for over 15 years, so we are far from being a scam. If you sent 6 emails, you would have received 6 replies saying we are currently on annual leave and will reopen on Tuesday 20th September. We very much look forward to hearing from you then.
Posted 1 year ago
Anonymous
Verified Buyer
“Postbox didn't arrive within the 20 days indicated when ordering so cancelled order. Refund took more than two weeks to arrive and I had to chase”
Helpful Report
Posted 2 years ago
Spencer Tiller
Verified Buyer
“Well over a month from the day I ordered before I received my order not happy!!!!!!!!”
Helpful Report
Posted 2 years ago
Dear Mr Tiller We informed you on many occasions that the model your order was out of stock, resulting in a delay in the delivery. We also offered a refund if you did not want to wait, but you declined. We will attempt to contact you to give you an update
Posted 2 years ago
Anonymous
Verified Buyer
“This shop is horrific, I got a damaged box and they never responded to me for months. I would avoid this company at all costs”
Helpful Report
Posted 2 years ago
Hi Mr Towler We hope you will reconsider your review as we have handled and resolved your issue. We agreed to refund the box despite not having been able to inspect the original one so you would have money on your account before Christmas. Thank you
Posted 2 years ago
Dave Tobin
Verified Buyer
“Waited weeks for the post box to turn up, despite numerous chases. It eventually arrived with a ‘Trumpet’ ? Logo on the front face of the box which was not on the face of what I had ordered. The quality of the product was very much not in line with the visual either. Needless to say I have returned the product for a full refund !!”
Helpful Report
Posted 2 years ago
Mr Tobin Disappointed about the review as our website clearly shows an image with the "trumpet" on. As for the quality of this box you chose in the budget category, it is your opinion, but the Sirocco mailbox is still one of our best seller. About your the comments on delivery, you would have heard there are currently disruptions in the supply chain affecting the UK, including much larger outlets than ours, and we would have mentioned that to you. Finally, as requested and mentioned in your email, we have fulfilled our refund policy as we always do for clients wishing to return their purchase.
Posted 2 years ago
Mr Tobin Disappointed about the review as our website clearly shows an image with the "trumpet" on. As for the quality of this box you chose in the budget category, it is your opinion, but the Sirocco mailbox is still one of our best seller. About your the comments on delivery, you would have heard there are currently disruptions in the supply chain affecting the UK, including much larger outlets than ours, and we would have mentioned that to you. Finally, as requested and mentioned in your email, we have fulfilled our refund policy as we always do for clients wishing to return their purchase.
Posted 2 years ago
Juliette Blackstock
Verified Buyer
“Purchased a behind the door letterbox with security keys. Looks lovely, would be pretty difficult to remove mail. Only thing is that there are no holes to screw into the door and no screws came with it. We have tried to drill through the metal to attch but unable to so waiting until help arrives. So it has been sitting for weeks not serving its purpose. Very disappointing”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Ordered my post box on 22nd January and no sign of delivery yet, despite the website advertising clearly stating 15-20 working days and item in stock. Chased customers services twice before I got a response which was that it may or may not be on a delivery from France on 26th March. Very misleading for the website to be advertising that the item is in stock when it’s clearly not!!”
Helpful Report
Posted 3 years ago
Hi "anonymous" We are informing all our clients that the combination of COVID and post Brexit new rules is unfortunately affecting all our deliveries. We suspect your heard on the news about the current delays to get goods imported to the UK. We are starting to see an improvement and we are sorry you got caught in this situation. On a positive note, we are confident you will be satisfied with your purchase.
Posted 3 years ago
Diana Buchbinder
Verified Buyer
“I haven't received my goods until today! so I am very dissatisfied.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Nearly a month later and I am yet to receive my order. I got a somewhat curt email after I chased with no confirmation of expected date of delivery. No further communication since. Appreciate the order was a few days before Christmas and we are in “unprecedented” times but it’s kind of ironic I’m getting an email asking for my review. You wanted a review, you got one. Now, if someone could actually deliver my postbox, that would be much appreciated. We need it. We moved into a new home last month, do not have an adequate postbox at the moment and in the time it’s taken you to tell me nothing we’ve had blinds made and delivered, part of the roof redone and an oil tank changed. Out of all the jobs we needed doing, I really wouldn’t have thought the postbox was going to be the most troublesome.”
Helpful Report
Posted 3 years ago
Thank you for your email. We do understand your frustration, but as you can image we are as well. The current situation is clearly explained in all the medias. We are trying to supply the best service we can as we always have done n the last 15 years, but we are in an exceptional period affecting us and our suppliers, We appreciate our customers patience, but one star review for events outside our control does not help businesses like ours trying to manage despite the difficulties. The review request is sent by a Third Party company for impartiality. They are sent one month after an order is placed. We would like to give you a better ETA, but with an anonymous review it is difficult. Rest assured we are doing our best to get all orders despatched as soon as our suppliers release them, subject to Customs clearance for some of the models. Thank you again for your patience. Please note we offer full refund for customers who cannot wait any longer.
Posted 3 years ago
Paula Finlay
Verified Buyer
“I ordered a postbox in November, we are now in January and I still haven’t received it. I have contacted your company to chase my order and got a very abrupt message from a lady telling me they had my order and just to wait. I am still waiting for further info”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I ordered a post box weeks ago. Advised online and on the phone that the item was in stock and it would be dispatched within two weeks. Still not received order and now being told they don't know when I will receive the order or when it will be in stock!”
Helpful Report
Posted 3 years ago
In order to help you with your enquiry, it would be more helpful to give us your name rather than staying anonymous. We always try to give update to ongoing orders, but most manufacturers have been disrupted by the pandemic and try to catch up with backlogs. Most client understand and are supportive in these difficult times. If you are not happy with service and delay, we offer full refund without conditions.
Posted 3 years ago
Anonymous
Verified Reviewer
“Ordered post box weeks ago. Advised online when I purchased it that it was in stock and spoke to someone on the phone who confirmed this and advised it would be dispatched in around two weeks. Still not received the post box & now being told they don't even know when I am likely to receive it”
Helpful Report
Posted 3 years ago
O'Brien Building Services Ltd
Verified Buyer
“NOT RECEIVED POST BOX”
Helpful Report
Posted 3 years ago
We already informed someone in your company that your order was despatched! It was done before you posted this review! Your order was made and sent within the time specified. Disappointed to see this one star review
Posted 3 years ago
Antony Kozlowski
Verified Buyer
“Original order arrived damaged. Very pleasant lady, Tia, arranged replacement and pick-up of original. Great! No pick up. Man got in touch and told me 'dispose of it'. Huge box! Both of us disabled and live in upstairs flat. Ridiculous way to spoil a good impression.”
Helpful Report
Posted 3 years ago
Dear Antony We are disappointed that you leave us with a one start review, when we sent to you a brand new box to replace the damaged one. We apologise that the box was not arranged to be picked as agreed. It should have been done. If still on the premises, we will pick it up for you. We politely ask you if you could dispose of it, saving us the expense of picking up a box that will be binned on arrival. Maybe the person who installed this huge box could have dispose of it for you. We will wait for your instructions
Posted 3 years ago
Anonymous
Verified Buyer
“So how I bought it from another company.”
Helpful Report
Posted 3 years ago
Because the manufacturer is now able to supply theses boxes after having been closed for weeks due to COVID19. These boxes are also available from us now.
Posted 3 years ago
PostBoxShop.com is rated 4.0 based on 375 reviews
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