PostBoxShop.com Reviews

Name: PostBoxShop.com
Address: PostboxShop Ltd Unit 12, Kingsnorth Ind. Est, Ashford, Kent
Rating: 3.94

3.9 Rating 376 Reviews

74 %

of reviewers recommend PostBoxShop.com

3.9

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email

About PostBoxShop.com:

Post box Shop will only source their products from reliable manufacturers in the UK and Europe where we can guarantee that only the finest materials are used. We will not import and supply the inferior goods from the Far East that are readily available in today’s market on other websites and retail outlets.

You can be assured that you only receive products of the finest quality. Most of our products comply to BS EN:13724 AND Secured By Design New Homes Guide 2014.

Post box Shop can cater for all styles and tastes whether you require a traditional or modern post box, we will have the solution.

Our range includes

Freestanding letterboxes
Surface mounted mailboxes
Recessed postboxes
Through the wall post boxes
Rear access post boxes
Mail chutes
Anti-Arson letter boxes
Fire rated post boxes
Post boxes for gates and railings
Secured by Design Letterboxes
Bespoke boxes
We carry stocks and can normally supply within five working days.

Our range of post boxes is constantly changing to meet the publics needs and demands to ensure that Post box Shop remain the No 1 supplier of post and mail boxes in the UK.

As well as our extensive range of individual boxes we can supply post boxes for commercial buildings and apartment blocks.

Visit Website

Phone:

01233 229297

Email:

info@postboxshop.com

Location:

PostboxShop Ltd Unit 12, Kingsnorth Ind. Est, Ashford
Kent
TN23 6LL

Write Your review

Tell us how PostBoxShop.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked to write a review. NOT GOT YET”

Helpful Report

Posted 6 years ago

“Terrible, actually, no customer service. Made five attempts to contact company to return and replace an item and not one response in 4 weeks. Have now resorted to a disputed card transaction to get my money. With eBay and Amazon eating everyone's lunch customer service and value add is key.....they've delivered none.”

Helpful Report

Posted 6 years ago

Hi anonymous, It would help to handle your complaint properly if you left your name rather than making an anonymous comment. ALL calls are returned as long as a phone number is left on the voicemail. Saying "call me back" is not enough for us to identify a caller. Our offices were also shut for 2 weeks during the Christmas break as clearly notified on our website. Sorry your experience with us was not to your satisfaction and hope you have found the product you were after eventually.

Posted 6 years ago

“This company do not return phone calls, do not notify you when the parcel is out for delivery. The courier does not notify you of intended delivery, does not leave a failed delivery note and finally delivered to the wrong address on 'apparently' the third attempt. Item look fine.”

Helpful Report

Posted 6 years ago

Hi Pam, Thank your for your review. We will ask the courier what happened as they are usually very reliable with their service. We always return calls when a phone number is left. We could not find your message, but we are glad you are satisfied with the quality of the product you purchased from us.

Posted 6 years ago

“I purchased this box as it was advertised as waterproof. It definitely is not and begs believe that someone can produce such a box that lets the water in, which pools in the bottom. Water gets in under the lid and enters the box through the mail slot. There is also a hole to the rear which has to be covered with tape. Not what I would expect from a known brand - Brabatina.”

Helpful Report

Posted 6 years ago

Hi Lester, Sorry to hear about the issue. We cannot figure out how the water can get under the lid if it is shut! Was the lid left in upward position by the postman? Or was the mail not pushed in properly? We only use the brand Brabantia and DAD as they are the manufacturers providing the best quality products on the market. We are quite happy to replace it if you think it is faulty. As for the hole at the back, did you use the fixings supplied with the box along with rubber washers? Feel free to contact us if you wish to discuss this further

Posted 6 years ago

“Post box arrived damaged; tried to call company but phone went to answer machine. I left message but no one called me back. Not impressed.”

Helpful Report

Posted 6 years ago

HI Mark, I believe someone in our team has recently spoken to you and this matter is now all sorted to your satisfaction. Thank you for your patience

Posted 6 years ago

“ordered 6 postboxes 3 weeks ago still not here and no correspondence to say when they may be delivered”

Helpful Report

Posted 6 years ago

“order never turned up? how do i get refund”

Helpful Report

Posted 6 years ago

We have checked with courier and the box is currently in transit. Delivery should be today or Monday. Let us know if you still wish a refund once the box is in your possession. Kind regards

Posted 6 years ago

“The post box was of very poor quality and flimsy. It could have been pulled open very easily and the lock was useless. The cost of postage was excessive at £9.90 whereas the cost to send it back was £6.00! I received a refund less the £9.90 so the whole exercise cost me £15.50 for absolutely nothing. Not even an apology!”

Helpful Report

Posted 7 years ago

Dear Jacqueline. Sorry to hear about your purchase of a Budget mailbox not living to your expectations. We will refund in full the cost of carriage, or should you decide to purchase a different box from us, we will send it carriage paid.

Posted 7 years ago

“The offer to write a review came before the delivery”

Helpful Report

Posted 7 years ago

Hi Mr Caine, We will investigate with the courier what happened as goods should have arrived next day. As you know Christmas is a busy time of the year and courier companies are struggling with the volume of parcels to deliver. We apologise for the inconvenience but hope you are happy withe the purchase. Feel free to contact us if you have any questions.

Posted 7 years ago

“Still hasn't arrived”

Helpful Report

Posted 7 years ago

Thank you for your email. I believe you placed your order 7 days ago, but it clearly shows on our website that delivery for this item is 28 days. We will try to push it to get it delivered as quickly as we can. Please feel free to contact us if you need more information or a new update. Regards

Posted 7 years ago

“sent wrong item and when complained never got back very poor keep away”

Helpful Report

Posted 7 years ago

Mr Carlisle, We did reply to you acknowledging the mistake and offering a replacement. Maybe it was in your spam folder? Anyway, please feel free to call us so we can rectify the issue. Regards

Posted 7 years ago

“I bought a post box that was advertised as weather proof but when it rains my post gets soaked. I emailed PostBoxShop to complain and challenge their advertisement saying it was weatherproof but never received any response or acknowledgment.”

Helpful Report

Posted 7 years ago

Hello Hong-Lam. Thank you for your review. We don't seem to have received your email about the weatherproofing issue. Please feel free to phone us up so we can discuss a replacement if the product is faulty.

Posted 7 years ago

“This has to be my worst ever experience of buying online. I purchased a Parcel Box 500 from this dreadful company. When I purchased it I was asked the question "why did you choose postbox shop". I responded to say that they had responded quickly to my query (which they had) and that the product looked like it would meet my needs. I ordered it on a Thursday. They sent the box quickly and it arrived the next day. All happy. After installing it outside my property on the Sunday, on the Monday my postman knocked to ask if that's where I wanted mail delivered from now on. I said yes and he responded to say it was not secure and he could get his hand in. I told him that was ridiculous as it was advertised as secure and sent him on his way. The next day he knocked again and said the same thing and urged me to try myself. That evening I tried with a friend and sure enough if you bend your arm you can get your arm right into the box. We were able to post and retrieve various items including a large purse and wallet. I could not believe that there could be so many good reviews when the product had such a flaw so went back to the website to see what I had missed. Then on the webste was a "review" displaying my full name and the date of purchase of the box and showing the statement I made about why I chose the seller. It also had a 5 star rating above my review. At no point during the purchasing process had I been asked if I was happy for my name to be displayed on their site, or for my "review" to be displayed, nor was I asked about how many stars I would give. I contacted postboxshop about both the faulty box and the review and received nonsensical and rude correspondence back from a male representative. I was told my postman needed to get a new job and that no one else had complained. I pointed out that I wasn't to know if others had complained as their reviews are fake. Postboxshop then stated I could have a refund as a goodwill gesture as long as it was returned in a resellable condition. It was only in this later correspondence that he reluctantly agreed to remove my fake review and name from his website. The box was hanging off the wall on my front lawn so hardly resellable and would also cost a fortune to return which he said should be at my expense! I said I'd report to trading standards and he had the audacity to tell me that if I had enough time to waste I could refer the matter to whoever I wanted but that I must show them his terms and conditions which are on the website. I even went as far as sending postboxshop a video of us posting a purse and retrieving it from the top of the box. The video is 14 seconds long so that's how long it'll take someone to steal your mail out of that thing. Unsurpisngly the cocky replies stopped then and I didn't get any reply at all from him after that. I contacted Consumer Advice who advised me they would refer on to trading standards who will be investigating both the box and the seller's website with regards to reviews and misleading customers. They advised me that it was the seller's responsibility to refund the item and pay for return postage as a result of their failure to provide the item as described. They also said it didn't have to be in a resellable condition as they didn't want him selling this poor product again. Interestingly, Consumer Advice also told me that the vendor had broken the law by not sending his precious terms and conditions in a "durable format". Apparently this little known piece of legislation gives consumers even more rights to return goods but I did find it ironic given that he had referred me to the ts and cs in the first place. Not to mention the fact the ts and cs say nothing about giving them the right to display fake reviews or send faulty goods. If you read the reviews with this review in mind you can see that all the other "5 star" ratings are responding to the same question I was. I thought that having received this request from this website to leave a review that perhaps postboxshop seen the error of their ways about displaying fake reviews on their website but unfortunately they are still there. I reported the matter to paypal who were absolutely brilliant. The people I spoke with on the phone were disgusted with the way postboxshop behaved. They facilitated the retun and gave me my return postage back. I received the refund immediately after I notified them that the postage tracking showed it had been delivered. I also contacted the manufacturer and sent them the video. They have promised a replacement which will be built rectifying the fault but whether that will materialise who knows. For what it's worth, if you were putting these boxes up high where your postman could just about reach to drop stuff in then you will probably be ok as a theif would need a bit of leverage and to be able to bend their arm but I'd save yourself the hassle and go to a reputable company with good customer services instead, rather than this outfit. UPDATE IN RESPONSE TO MANAGER RESPONSE: No where on the postboxshop.com website does it say the height that this box needs to be placed. If it needs to be a certain height to match their description of "secure" then the website needs to be changed. I do find this bizarre because it has holes at the bottom where it's designed to be installed on the ground as well as wall mounted. I did not provide any consent for any "review" to be placed on the website. When pressed in email correspondence the company did not provide any proof that I had consented to the "review" or that I had given 5 stars. The review was dated the day I purchased the product. I had not received the product before the review was placed. It was a review of the company, not the product but was displayed, like many others, as a review of the product. The manufacturer has not made a parcel box just for me. They've accepted that their product has a design fault and a new design needs to be made. Still, postboxshop are selling the same model without any mention of the fact that it needs to be mounted high. Postboxshop.com did not have any say on whether I got a refund. It was settled by paypal who also gave me a refund for my postage out of their own funds as compensation.”

Helpful Report

Posted 7 years ago

Dear Kathryn, I am the PostBoxShop manager and have been reading your review with great interest. All the reviews on our website are from genuine customers and we do keep record of the original comments to prove it. All shoppers are offered to pass their comments when they have ordered their products and also once they received their purchase. All reviews are displayed to give full transparency about our products and services to our customers. As you can see, we are not hiding yours and or anyone else's. I will note that all other reviews for the same products are positive. We have been running this website for over 10 years, only using products from reputable manufacturers that i have personally visited and selected. We have sold over 500 units of the product you initially purchased (parcel Box 500), and never had a complaint like yours. It is still one of our best seller in the UK, but also heavily used in Denmark, Germany, France and Belgium. We did authorise the refund of your purchase through Paypal without fuss, and after discussion with the manufacturer, it was suggested a new one would made specially for you. But like you said yourself on your review, this item is not faulty but needs to be fitted at a reasonable height to reduce the risk of people attempting to remove its content. If it had been done, maybe your conscientious postman would not have raised the issue. As for the Terms and Conditions, they always have been on our website (basic practice for any e-commerce websites). Now you are in touch directly with the manufacturer and we have refunded all your money, we hope you will eventually be satisfied. Yours sincerely.

Posted 7 years ago

PostBoxShop.com is rated 3.9 based on 376 reviews