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PostBoxShop.com Reviews

3.9 Rating 376 Reviews

74 %

of reviewers recommend PostBoxShop.com

Company Reviews

3.9

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email

About PostBoxShop.com:

Post box Shop will only source their products from reliable manufacturers in the UK and Europe where we can guarantee that only the finest materials are used. We will not import and supply the inferior goods from the Far East that are readily available in today’s market on other websites and retail outlets.

You can be assured that you only receive products of the finest quality. Most of our products comply to BS EN:13724 AND Secured By Design New Homes Guide 2014.

Post box Shop can cater for all styles and tastes whether you require a traditional or modern post box, we will have the solution.

Our range includes

Freestanding letterboxes
Surface mounted mailboxes
Recessed postboxes
Through the wall post boxes
Rear access post boxes
Mail chutes
Anti-Arson letter boxes
Fire rated post boxes
Post boxes for gates and railings
Secured by Design Letterboxes
Bespoke boxes
We carry stocks and can normally supply within five working days.

Our range of post boxes is constantly changing to meet the publics needs and demands to ensure that Post box Shop remain the No 1 supplier of post and mail boxes in the UK.

As well as our extensive range of individual boxes we can supply post boxes for commercial buildings and apartment blocks.

Visit Website

Phone:

01233 229297

Email:

info@postboxshop.com

Location:

PostboxShop Ltd Unit 12, Kingsnorth Ind. Est, Ashford
Kent
TN23 6LL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So how I bought it from another company.”

Posted 3 years ago

Because the manufacturer is now able to supply theses boxes after having been closed for weeks due to COVID19. These boxes are also available from us now.

Posted 3 years ago

“We still have not received the product. Order placed on 30th April 2020. Delivery has not been done yet, can we we please have update on this. No one called us to confirm they are coming to deliver”

Posted 3 years ago

Mr Khan We are very disappointed to see a one STAR review from you as we tried to contact you two weeks ago to inform you that the goods were ready for despatch. Nobody answered the phone number provided. Your order was ready quicker than anticipated as well! We will wait for your instructions.

Posted 3 years ago

“Not received yet , can you look into it!”

Posted 4 years ago

We would loved to help, but posting a message as anonymous is not going to help us to identify you or your order

Posted 4 years ago

“We have still not received the post box we ordered so we're rather surprised to receive this email!!!”

Posted 4 years ago

“I’m surprised that this company has asked me to review this product seeing that I’m still waiting for it, having placed an order about 4-5 weeks ago now. The communication regarding expected delivery is non-existent. Terrible service and I wouldn’t be surprised if I never see the postbox I ordered to be honest. I wouldn’t recommend this company at all, I hope my purchase is protected via my credit card. Very disappointing.”

Posted 4 years ago

Dear Nia, The reviews request are sent automatically 4 weeks after an order is placed. As you know, and as displayed on our website, the Corona virus is affecting most of our suppliers and affecting all our deliveries. If you had looked at our website and other reviews, you would see that we have been trading for over 15 years and never failed to deliver an order. We are dealing with exceptional circumstances, and we hope our clients understand the current disruption, If you are not, please feel free to ask for your order to be cancelled and we will refund you. We are also replying to emails and phone calls

Posted 4 years ago

“Total waste of time, still waiting refund on undelivered goods”

Posted 4 years ago

In order to reply to people efficiently, it would help to provide your full name instead oh hiding behind "anonymous". In case you have not noticed, there is a virus outbreak affecting various supply chains in the country. There is a message on our website about this, but we will be delighted to refund your money as soon as possible.

Posted 4 years ago

“I ordered and paid for a letter box in mid November and received nothing. I queried this in December and was told that the delivery company had tried to deliver three times but without success. (Our Centre is open daily from 9am - 2pm ) On no occasion was a calling card let so we had no idea that they had tried, failed and then given up on us. I then requested delivery to my home address but 2 weeks later I have received nothing nor any calling cards to say that they had failed to deliver. This system for delivery is completely unacceptable.”

Posted 4 years ago

Mr Sewell We are trying to get a reply from the delivery company DPD who handled your order. They are clearly failing somewhere, and unfortunately it is reflecting badly on us. Rest assured we will chase them again for an answer. if unsuccessful, we will send a new one. We apologise again for the trouble you encountered with this order

Posted 4 years ago

“Really disappointed with the service I have received. Ordered a post box at the end of October and I have still not received it. Customer service told me that it had been sent by manufacturer and that it couldn’t be delivered. Apparently it was on the way back to them and they would use their own courier. This was 3 weeks ago. Despite multiple emails and answerphone messages left I still have had no response. They were quick enough to take my money but the communication has been rubbish. 1 star is too generous. I will be cancelling the order if I can ever get through to anyone.”

Posted 4 years ago

Dear Daniel, We are very sorry for the problems your encountered with your order. It should not have taken so long but we have been let down by our supplier who had technical issues with their production. Your postbox is eventually leaving today should you still wish to have it. Once again, we sincerely apologise for the unusual delay on this specific model.

Posted 4 years ago

“Hasn't arrived in the five working days suggested. Tried to call, but no one answering and website says they are now on holiday - maybe they should have put this on all pages of their site and not just the contact page. Feel disappointed. Wish I had taken the time to read their past reviews before ordering.”

Posted 4 years ago

Mr McKenzie, as you said, we clearly stated on our front page that we were on our annual holiday for 10 days, and all orders will only be dealt with upon our return. We could not make it any more obvious than we did. We are now back and will deal with your order. Regards

Posted 4 years ago

“We made an order online which stated 5-7 working day delivery, order was processed, payment was taken and then no further correspondence was received. We chased the order after 9 days to be told that it there was a 28 day delivery period. We were not informed of this and provided evidence on their website and our receipt stating 5-7 days, customer services they said if we weren't happy to cancel the order. The staff are rude and unhelpful and when asked for an update ignore your requests. We will not use them again. The order has STILL not been received so I cannot comment on the product.”

Posted 4 years ago

Good afternoon, We did explain that the goods clearly shows on the goods you selected and purchased that this specific item is on a 28 days delivery. This delivery time is displayed on all pages through your purchase process. We did explain this over the phone to you, and we believe the goods have now arrived within the time mentioned. We hope you are happy with your purchase despite the misunderstanding over the delivery.

Posted 4 years ago

“6 weeks nearly since i placed my order and the money was taken out of my account. Was advised the order would be with me shortly. That was 2 weeks ago. I have lost faith that i will ever receive my item.”

Posted 4 years ago

Mr Griffiths, It is the first time we hear about this delay! As far as we are concerned, courier picked the order up, and we never have been made aware of an issue. We will contact the courier now and will keep you updated. Your order WILL BE delivered. So sorry for the inconvenience. Kind regards

Posted 4 years ago

Mr Griffiths, As suspected, the delivery company DPD has lost the parcel but never informed us. We have arranged for for a new postbox to be sent today for delivery before the end of the week. Sorry for the inconvenience. We have no doubt you will be happy with your purchase despite the mistake form others reflecting badly on us. Best regards

Posted 4 years ago

“Placed an order on the 5th June. No comms from merchant so chased on the 12th and was assured delivery would be within 4 days. Still not delivered and have chased again but no response. For the item i have ordered i think it is supplied direct from the manufacturer but this isn't clearly stated when ordering. Payment has also been taken for the item which seems a bit unfair.”

Posted 4 years ago

Good morning David, As mentioned in your message, all our goods are supplied from manufacturers we have special terms with. Sometimes their stock level is running very low and it takes them a bit longer to dispatch orders we place with them. Rest assured you order is dealt with and you mailbox will be with you shortly. We apologise for the longer delay than usual. Regards

Posted 4 years ago

“Not received it yet”

Posted 5 years ago

“The item has not been delivered and I have been unable to contact PostBoxShop.com by either telephone or email . I would like an update on my order #27761”

Posted 5 years ago

“I ordered a Post Box weeks ago. Paid in full and was then asked to write a review. I am still waiting for this post box and various excuses have been given, e.g. it got lost on the way here, a problem with the manufacturer etc. Despite me emailing many times, I get no response, and I have telephoned and it is either on answering machine which I have left messages on, or you get through but endless excuses or they say they will call back and don't. DO NOT BUY FROM THIS COMPANY”

Posted 5 years ago

“2 weeks after ordering an item listed on their website as 'in stock, delivery 5 days', still no goods. They didn't reply to my email. They promised to return phone calls twice, but didn't bother. I've still no idea when (or if) I'll get my goods. Not so much 'customer service' as 'customer disdain'. Shabby service. Don't go there.”

Posted 5 years ago

“Really helpful company.”

Posted 5 years ago

Looking at your comment. it looks like you did not tick the correct amount of stars! ;)

Posted 5 years ago

“Absolutely no instructions how to fit this!! Do we sssuke that everyone is DIY competent!”

Posted 6 years ago

“No delivery after over a month. No reply to enquiries.”

Posted 6 years ago

We would be happy to look into your query, but leaving an anonymous review is not going to help you or us Regards

Posted 6 years ago

“I have no idea when my product is due to arrive!! No further comment.. obviously!’”

Posted 6 years ago

Good afternoon Andrew Have you tried to email or call us to get an answer? Because if you had done, you would have been told your order is due for delivery this week. We were out of stock last week. Hopefully you will be happy with the box you have purchased. Sorry for the delay Regards

Posted 6 years ago

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PostBoxShop.com is rated 3.9 based on 376 reviews