“Very upset with this company's attitude and lack of transparency. Do not buy from this company unless you are a 100% sure you will not return anything for a refund. I ordered items that i didn't think were value for money when I saw them. I send an email asking for the procedure to return. I received very unhelpful email just referring me to the Terms & Conditions. The Terms are not transparent and very unclear. The company deduct their costs from your refund. Problem is they will not give you any clue how much they will deduct until they have the goods and inspected them. Even when I asked how mush they would deduct from my refund if they were happy the items are 100% condition as sent out. This left me very uneasy as they could basically take what they want from your refund. They couldn't even offer me any reassurances once I explained my concerns. This has left me NO choice but to travel 2 hours to return the goods. I found their customer service skills non existent and was left surprised that they can operate with unclear Terms which are not clear,misleading and dishonest.”
“I have just received an order from this company, one of a great many over the years, and we have always respected them until now!
They had a flash sale commence on Friday morning, the 24th. January 2020 but my wife was not notified of this until 12.05 by Email on that day. . However, I had been notified the day before (Stating that the sale started Friday). My wife held back from ordering on Thursday, the 23rd. So that we could purchase our items at the sale price. She then ordered on the Friday morning, as per the email received by me, but they have failed to honour the sale discount, saying that the sale didn’t start until 11.00am!
We shopped with this company in the early days, when they had respect for their customers, but now, they have joined the ranks of other companies, who are only concerned for themselves and not customers. This company has now become obnoxious in their dealings with purchasers, and now cannot be recommended. They are looking after themselves at the expense of customers.”
