Hello,
Thank you for your feedback.
Unfortunately due to recent events, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was delivered. If you are having any issues with the item, we encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately after reviewing your order, we see that this order is to be delivered to Hawaii.
We want to remind customers that delivery to Hawaii might take longer as the package typically has to travel by sea.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was shipped out within the nexy business day and was delivered on November 3rd..
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We would like to clarify that the battery purchased is a flat top version with battery dimensions listed on the product description.
We understand sometimes purchasing errors happy, and if you would like to do a return, please contact our Support Team at service@tenergy.com, and we'd be happy to get the return started.
We can also provide any other suggestions or alternatives that may work with the your application requirements.
Kind Regards,
Tenergy Support Team
“The web site was east to navigate.
I would like to see a little more directions to use products most productively.
Do batteries come ready to use or need to be charged?
What is the reset button on the charger do?”
Hello,
Thank you for your feedback.
Unfortunately due to recent events, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was delivered. If you are having any issues with the item, we encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Easy to order and fast delivery. Product is well made and has more than enough power for what I am using it for. Would recomend them for their product..”
Hello,
Thank you for your feedback. We’re sorry to hear about the issue you’re experiencing. Getting a very low mAh reading on the Tenergy 3000mAh Sub-C cell is unusual, as this model performs very well.
To help us identify what might be causing the issue, could you please provide the following details:
What capacity reading are you getting?
What charger and charge rate are being used?
Once confirmed as a defective cell, we’ll be happy to arrange a replacement.
We encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I’m very satisfied with their batteries. They have great products and I don’t have to worry about them running out too soon they last quite a bit before you have to recharge them again, so I’m extremely satisfied with their product. Thank you.”
“Quality product at a resonable price.
Shipping container properly packed, labled and shipped for safety and quality.
Have purchased product multiple times. ' Five Stars '!”
“Instruction manual needs to be corrected. In the operation instructions section, there are a number of incorrect statements.. it talks about the LCD indicator changing from red to green..... & insert 1 OR 4 pieces vs 1 or 2 or 3 or 4 pieces, there is not RED indication ..... ( The Tenergy TN156 4-Bay AA/AAA NiMH LCD Battery Charger has different functions and indications.”
Hello,
Thank you for your feedback, and we apologize for any confusion caused by the manual.
We’d like to clarify that the included manual is a general version used for our other NiMH chargers with LED indicators. Since your charger features an LCD display, please refer to the section on LCD indicators in the manual for the most accurate information.
If you are having any issues with the item or any questions at all, we encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
