“Nothing I found special here.
I already contacted customer support to provide input on the subject about creating battery packs to match the battery organizers they sell. I’m still waiting for a reply. Instead they sent this opportunity for a review.
Considering my experience with them, I’ll keep the organizers. And fill them with batteries from another company.
Steven.”
Hello,
Thank you for your feedback.
After further review of this response, we see that our service representative already reached out.
We do apologize we were not able to provide a new part/kit number to match your requested quantity, but the support team proivded links to the item for users to set any specific quantity they would like.
If you have any further questions, please reach out to our Support Team.
Kind Regards,
Tenergy Support Team
“On the + end you have a rubber insert around the cell. When soldering I destroyer that insert. I wasn't aware of this seal or i would't have purched this cell.”
Hello,
Thank you for your feedback.
To better understand and assist you with this matter, we kindly ask you to provide more details or photos of the issue. Please contact our Support Team that can be emailed at service@tenergy.com.
As a reminder for soldering:
1. Please ensure you make contact only to the terminal with exposed metal.
2. Avoid applying heat to the PVC cover or surrounding areas, as this can damage critical components such as the rubber seal you mentioned.
Please feel free to reach out to our Support Team if you need any further assistance with the products order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Kind Regards,
Tenergy Support Team
“I am a professional technologist, and a buyer for IT hardware. As such, details matter.
I've looked at the battery market, and tenergy products and support chain outproform all of their competitors in several key metrics. And most importantly, they keep their promises. They are all the batteries I use in my consumer sized devices”
“I received my order but I was shipped the incorrect batteries. I sent an email to customer service but have not heard anything on how they are going to correct this situation. Definitely dissappointing!”
Hello,
Thank you for your feedback, and we apologize for the packing error.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com or call us at (510) 979-9969.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“The wires at the small round connector on the battery for my wife's heated vest had become brittle with exposed wires. Tenergy Power was the only place I could find that had the exact end with the wires attached. It was a simple matter of trimming the wires to the proper length and then soldering them in place. The ordering process was quick and simple. I will certainly keep Tenergy Power in mind should I have a need for a similar component! Her heated vest is back in service now and as the saying goes "Happy wife, happy life" 😉😁”
“Best prices on the Web, incredibly fast free shipping. How long do they last compared to others? What do I look like, Consumer Reports?
One thing I can say however, they've never leaked as the copper-tops do repeatedly.”
