Hi Chad,
Thank you for leaving a review.
We’re very sorry that you haven’t received your order yet. After checking the tracking details, it appears that your package is currently stuck in transit. We apologize on behalf of courier for this delay. Our team will investigate the issue and work to resolve it as quickly as possible. We’ll reach out to you via email shortly to provide further assistance.
Thank you for your understanding.
Best,
Power Peptides Team
“Very happy with the product but not happy with the customer service team. Often times you feel customer service has really gone above and beyond or something goes a little sideways, but not this team. The customer service team gives you quick answers to questions without willingness to accommodate.”
Hi Carolyn,
Thank you for your feedback!
We truly appreciate you taking the time to share both what you loved and where we can do better. We're so glad to hear you're happy with the product, but we're genuinely sorry to hear that your experience with our customer service didn’t meet expectations.
Providing helpful, understanding, and accommodating support is something we strive for every day. We’re taking your comments seriously and will be using them to improve how we engage with our customers moving forward.
If there's anything we can still do to make things right, please don’t hesitate to reach out to us directly.
Best,
Power Peptides Team
Hi Trey,
Thank you for your feedback, and we’re truly sorry for the disappointment this delay has caused.
We’ve checked your order, and it was delivered yesterday. Our customer support team has already provided a discount as a gesture of goodwill for the inconvenience. Please check email conversation you had with our team.
We always strive to ensure timely deliveries, and we appreciate your patience and understanding. If there's anything else we can help with, please don't hesitate to reach out.
Best,
Power Peptides Team
“Order said shipping was 2-4 day been 5 still haven’t received a delivery date nor is it on its way. Fed ex has it reading label created still waiting on package.”
Hi there,
Thank you for your order, and we sincerely apologize for the delay. While your package has been shipped, there was an unexpected delay in processing.
We truly appreciate your patience and understanding, and we're very sorry for the inconvenience this has caused. If you have any further questions or need support, feel free to reach out to us directly.
Thank you again,
Best,
Power Peptides Team
“Initial response was fast and informative but product didn't ship within time frame it was supposed to. Still hasn't shipped and I asked for a refund but have had no response yet”
Hi there,
Thank you for your feedback. We sincerely apologize for the delay. Your order has already been fulfilled and handed over to the carrier, so unfortunately it cannot be canceled as per our policy.
We appreciate your input and will share it with our logistics team to help improve our service.
Best,
Power Peptides Team
“The package came with absolutely no instructions on mixing or dosage.
I went back to the website to download the e-book to try and calculate what the dosage and mixing is in the e-book will not load.
Packaging is horrible”
Hi Jeff,
Thank you for your review.
We're very sorry to hear you're disappointed with the product and packaging.
We are not medical professionals or a pharmaceutical company, and for this reason we are unable to provide specific advice on the use of our products. For further details, you can review the Terms and Conditions on our website.
We appreciate your feedback.
Best,
Power Peptides Team
“I cannot speak about the product at this point, however it would be helpful from the research that basic guide lines were provided. The lack of this information is distrubing.”
Hi Morgan,
Thank you for your review.
Feel free to email us at help@powerpeptides.com and we can recommend several excellent sources of information that you might find helpful for your research.
We appreciate your feedback.
Best,
Power Peptides Team
Hi Richard,
Thank you for your review. At Power Peptides we strive to provide high quality products at affordable prices and we are sorry that the value for money did not meet your expectations.
We have passed your feedback on to our team as it can help us improve our offering.
Best,
Power Peptides Team
“Overall we don’t see the desired effect from the peptide we ordered, unsure if it was a quality issue or just the peptide won’t work for us. The nasal spray bottle and packaging looked very cheap and almost homemade. Will probably stick with some of the other companies I used before.”
Hi there,
Thank you for your feedback. We're sorry to hear the peptide didn’t meet your expectations and appreciate your input on the packaging as well.
If you're open to discussing further, we’d be happy to help or offer support. Please don’t hesitate to reach out to us at help@powerpeptides.com.
We have passed your feedback on to our team as it can help us improve our offering.
Best,
Power Peptides Team
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