“Adviced that switching can take up to 3 weeks but didn't say it gets back dated to the date you submit the request and then received a bill for leaving the previous company early. Very unclear guidance.”
Hi there – we’re really sorry to hear about the confusion regarding the switch. We completely understand how receiving unexpected charges can be frustrating.
In regards to your case we're keen to help you further with this to understand what may have occurred here – it would be helpful to know if you recently moved into the property, or if you already reside there and had been switching from your current supplier. Please contact hello@powertoswitch.co.uk and we can investigate further.
Hi Kirsty, we’re sorry to hear about your experience.
We investigated your issue, and found that the switch form was completed and sent to your new supplier without any problems. The supplier also confirmed that the switch request came through from Power to Switch.
We’d really like to get to work out what may have gone wrong here, so could you please drop us an email at hello@powertoswitch.co.uk with further details?
“Have had to chase up with airtricity and budget energy as was billed by both companies for same period. I was mailed to say they would take care of the switch. Hopefully can get sorted”
Hi David – we’re really sorry to hear about your issue. We’ve looked into your concern and can confirm that your switch was successfully processed to your new supplier. If you’re experiencing any issues with the switchover, we recommend contacting your new supplier directly. However, if there’s anything else we can assist with, please don’t hesitate to get in touch hello@powertoswitch.co.uk.
Hi Owen – we’re truly sorry to hear that your switching experience hasn’t met your expectations.
After investigating your case, we found that the switch was completed on the Power to Switch site and successfully processed to Share Energy on 29th October.
It’s likely that your new supplier, Share Energy, has been in touch to confirm the details of your switch. If you have any queries about this, we recommend reaching out to them directly.
However, if you require further assistance or have any additional concerns, please don’t hesitate to contact us at hello@powertoswitch.co.uk – we’re here to help.
“Three times I have tried to use Power to Switch to change my electricity supplier and nothing has happened.
I will in future contact the supplier directly.”
Hi Hugh, we're so sorry to hear that you experienced an issue with the switching process. We see your switch completed on our site and was processed to your new supplier. We are happy to reach out to your new supplier to find out if there has been any issue with the switch process or any reason why the switch may have been rejected. Also be aware it can take over 21 days for a switch to complete due to a 14 day cooling off period and further 7 days for the switch to complete. If you would like to discuss this further, you can contact us hello@powertoswitch.co.uk.
Hi there – we're so sorry to hear that you did not have the switching experience we pride ourselves on at Power to Switch.
We have investigated this issue and can confirm your switch was processed to Budget Energy after you submitted it on our site. We have a 'sent and confirmed' status which means it was successful in being sent. We contacted Budget Energy on your behalf, and have found that while your information was passed along correctly to your new supplier, there was an issue with the details submitted in relation to the meter point number (KPN) and property postcode.
We have been informed that Budget Energy has attempted to contact you via phon and have not been able to get through (but have left a voicemail). We would recommend you contact Budget Energy on 0800 012 11 77 in order to resolve this issue.
If you need anything else, we're happy to help at hello@powertoswitch.co.uk.
