“Very easy filled form out online everything was done quickly. Got the phone call done what they needed and the saving started.. didn’t want to leave old provider but trying to save on the ££ and click was cheapest”
Hi Neal – thanks for your feedback, and sorry you've had a confusing experience!
We've investigated your switch, and it looks like your switch to Budget Energy was completed on 03/01/25, but there also seems to be another switch to SSE on 10/02/25.
Could you confirm who your current supplier is and who you’d like to be with going forward? It looks like having two switches close together might have caused a bit of mix-up with the process.
Thank you for your patience!
“Adviced that switching can take up to 3 weeks but didn't say it gets back dated to the date you submit the request and then received a bill for leaving the previous company early. Very unclear guidance.”
Hi there – we’re really sorry to hear about the confusion regarding the switch. We completely understand how receiving unexpected charges can be frustrating.
In regards to your case we're keen to help you further with this to understand what may have occurred here – it would be helpful to know if you recently moved into the property, or if you already reside there and had been switching from your current supplier. Please contact hello@powertoswitch.co.uk and we can investigate further.
“Very unreliable service. You emailed me to say switch would go ahead as planned but it never happened, leaving me on an extortionate rate with my old supplier.”
Hi Ruth – we’re sorry to hear about the frustration you’ve experienced.
We’d like to assure you that we sent all the necessary details to the supplier on time and received confirmation that they had received them. However, we’re sorry that the switch didn’t go ahead as planned, and we can completely understand how this has left you in a difficult position with your previous supplier.
If there’s anything further we can do to assist or if you’d like to discuss the matter in more detail, please don’t hesitate to reach out at hello@powertoswitch.co.uk. We appreciate your feedback and will continue working to improve our service.
“Completed information to switch electricity provider. Didn't hear anything as the details were not passed over to the provider. Provider rang me 6weeks later to see if I still wished to switch, which I declined as I wished to niw switch to someone else. I switched elsewhere but the original provider decided to go ahead and try and switch me also, causing an whole handling. Very poor service all round.”
Hi Sean – thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We investigated your switch and found that your supplier confirmed that they received your details at the time of your switch request. We know how important a smooth switching process is, though, so it’s disappointing to hear that things didn’t go as expected for you.
If there’s anything we can do to help, please don’t hesitate to reach out. We really appreciate your feedback and will use it to keep improving our service.
“The power to switch online experience was simple and it gave us a success email, but when we contacted the provider directly they had no successful account details of ours and told us that the switchover system often has issues. They fixed it on their side there and then, so it wasn't that big of an issue, but it does make this switch functionality pointless. And it's bad if we are told it's successfull but then it has failed on the first hurdle with no followup with the client.”
Hi Cahir – we're glad to hear the process was simple, but we're sorry to learn that the switch did not go as smoothly as expected. We can confirm that P2S successfully submitted your switch details and received confirmation that the request was processed. However, we understand how frustrating it must have been to find that your provider had no record of your account details.
We take this kind of feedback seriously and will review this to see how we can improve follow-up communication and ensure a smoother experience in the future. If you have any further concerns, please don’t hesitate to reach out – we’re happy to help.
