Hi Charlie, we're so sorry you didn't have the switching experience we pride ourselves on. We checked your switch record and can confirm it was processed to your new supplier as expected on 1st April. It appears this was missed by your new supplier as when we queried the status of your switch they reviewed their system and found the missing application. If you have any further issues, please contact hello@powertoswitch.co.uk.
Hi Douglas, we're so sorry you didn't have the switching experience we pride ourselves on. Typically, the switching process takes 21 days, which allows for a 14 day cooling off period, in which you can cancel your switch at no charge. We checked your switch record and can confirm it was processed to your new supplier as expected on 2nd April. We have a 'sent and confirmed' status returned so there was no issue with the details provided. It appears this was missed by your new supplier as when we queried the status of your switch they reviewed their system and found the missing application. If you have any further difficulties, please get in contact at hello@powertoswitch.co.uk.
“Very easy with absolutely no problems at all would recommend anyone wanting to find a better deal and change to a cheaper supplier use Power TO SWITCH.”
“I cannot write a positive review as I’m still being charged by SSE and have had no word from Firmus about the switch and opening a new account. Very slow progress if any.”
Hi there – we're really sorry to hear you haven't had the switching experience that we pride ourselves on. We're currently investigating this case and will get back to you about it as soon as we know more. What are best contact details to reach you?
“It was very easy to switch using, power to switch, all the major suppliers are listed along with the tariffs. It's simple to choose which one will save you the most money, I'm glad I did.”
