Hi Neal – thanks for your feedback, and sorry you've had a confusing experience!
We've investigated your switch, and it looks like your switch to Budget Energy was completed on 03/01/25, but there also seems to be another switch to SSE on 10/02/25.
Could you confirm who your current supplier is and who you’d like to be with going forward? It looks like having two switches close together might have caused a bit of mix-up with the process.
Thank you for your patience!
“Adviced that switching can take up to 3 weeks but didn't say it gets back dated to the date you submit the request and then received a bill for leaving the previous company early. Very unclear guidance.”
Hi there – we’re really sorry to hear about the confusion regarding the switch. We completely understand how receiving unexpected charges can be frustrating.
In regards to your case we're keen to help you further with this to understand what may have occurred here – it would be helpful to know if you recently moved into the property, or if you already reside there and had been switching from your current supplier. Please contact hello@powertoswitch.co.uk and we can investigate further.
“Very unreliable service. You emailed me to say switch would go ahead as planned but it never happened, leaving me on an extortionate rate with my old supplier.”
Hi Ruth – we’re sorry to hear about the frustration you’ve experienced.
We’d like to assure you that we sent all the necessary details to the supplier on time and received confirmation that they had received them. However, we’re sorry that the switch didn’t go ahead as planned, and we can completely understand how this has left you in a difficult position with your previous supplier.
If there’s anything further we can do to assist or if you’d like to discuss the matter in more detail, please don’t hesitate to reach out at hello@powertoswitch.co.uk. We appreciate your feedback and will continue working to improve our service.
“Completed information to switch electricity provider. Didn't hear anything as the details were not passed over to the provider. Provider rang me 6weeks later to see if I still wished to switch, which I declined as I wished to niw switch to someone else. I switched elsewhere but the original provider decided to go ahead and try and switch me also, causing an whole handling. Very poor service all round.”
Hi Sean – thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We investigated your switch and found that your supplier confirmed that they received your details at the time of your switch request. We know how important a smooth switching process is, though, so it’s disappointing to hear that things didn’t go as expected for you.
If there’s anything we can do to help, please don’t hesitate to reach out. We really appreciate your feedback and will use it to keep improving our service.
