“The power to switch online experience was simple and it gave us a success email, but when we contacted the provider directly they had no successful account details of ours and told us that the switchover system often has issues. They fixed it on their side there and then, so it wasn't that big of an issue, but it does make this switch functionality pointless. And it's bad if we are told it's successfull but then it has failed on the first hurdle with no followup with the client.”
Hi Cahir – we're glad to hear the process was simple, but we're sorry to learn that the switch did not go as smoothly as expected. We can confirm that P2S successfully submitted your switch details and received confirmation that the request was processed. However, we understand how frustrating it must have been to find that your provider had no record of your account details.
We take this kind of feedback seriously and will review this to see how we can improve follow-up communication and ensure a smoother experience in the future. If you have any further concerns, please don’t hesitate to reach out – we’re happy to help.
Hi Kirsty, we’re sorry to hear about your experience.
We investigated your issue, and found that the switch form was completed and sent to your new supplier without any problems. The supplier also confirmed that the switch request came through from Power to Switch.
We’d really like to get to work out what may have gone wrong here, so could you please drop us an email at hello@powertoswitch.co.uk with further details?
“Power To Switch helped me save hundreds through comparing energy deals and allowing me to find a tariff with another energy provider for a lot cheaper than my old one with the previous provider without any hassle or need for me to do anything, well warrants the 5 star review, great job.”
“Have had to chase up with airtricity and budget energy as was billed by both companies for same period. I was mailed to say they would take care of the switch. Hopefully can get sorted”
Hi David – we’re really sorry to hear about your issue. We’ve looked into your concern and can confirm that your switch was successfully processed to your new supplier. If you’re experiencing any issues with the switchover, we recommend contacting your new supplier directly. However, if there’s anything else we can assist with, please don’t hesitate to get in touch hello@powertoswitch.co.uk.
Hi Stephen – we’re very sorry to hear that your switching experience didn’t meet expectations.
Upon investigating your case, we found that you completed two switch forms on the same day to different suppliers. Unfortunately, this caused an error when the switch was processed with NIE. To resolve this, you’ll need to resubmit a switch for one supplier so the process can complete successfully.
We apologise sincerely for the inconvenience caused. If you need any assistance with resubmitting the switch or have any other concerns, please don’t hesitate to contact us at hello@powertoswitch.co.uk. We’re here to help in any way we can.
Hi Owen – we’re truly sorry to hear that your switching experience hasn’t met your expectations.
After investigating your case, we found that the switch was completed on the Power to Switch site and successfully processed to Share Energy on 29th October.
It’s likely that your new supplier, Share Energy, has been in touch to confirm the details of your switch. If you have any queries about this, we recommend reaching out to them directly.
However, if you require further assistance or have any additional concerns, please don’t hesitate to contact us at hello@powertoswitch.co.uk – we’re here to help.
“After inputting some usage information, their model was able to show me a saving of nearly £100 a year, so I filled in a simple form and made the change.
All was taken care of, I did not need to do anything else, and after 3 weeks the switch was made.
In the meantime my current provider upped their prices by 4%, so I made an additional £35 - nice one!”
“Request to new provider went through as direct debit and not keypad. This was not picked up by new provider until I contacted them. I was advised that the issue was due to Power to Switch, causing a delay in switching provider”
Hi there – we’re truly sorry to hear that your switching experience did not meet the high standards we strive for.
Upon investigating your case, we found an error occurred with the Tariff ID and associated payment method. The switch was for a new supplier just added to our platform so we had to make a few adjustments to make sure all is working smoothly. This mistake was on our part, and we sincerely apologise for the inconvenience it caused. We are glad to hear the switch completed, albeit with a delay.
If there’s anything further we can do to assist, please don’t hesitate to reach out to us at hello@powertoswitch.co.uk. We’d be more than happy to help.
Thank you for bringing this to our attention, and we appreciate your understanding.
Many thanks,
Power to Switch
