Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

“I ordered and paid a deposit for a pram back in march. I was advised it would be an 8 week wait. This was fine. I called after 13 weeks as i had heard nothing to be advised that it would be in the shop 4 weeks before my due date. This was never advised until now. So we are 4 weeks from my due date I again called to checked my order to now be advised that orders dont come in until 2 weeks before your due date. And then to be advised it cant be checked until monday. The advisor also seemed to be quite short as if this may be a hassel. Mixed messages no further forward. I am potentially going to be taken 2 weeks early but will have no car seat or pram!”

Helpful Report

Posted 8 years ago

Hi Vikky, Thank you for taking the time to review us. I am very sorry for the trouble you have had and that you arent happy with the service you have been given. As a family run business customer service is our main priority and we strive to give every customer 100% customer service. If you would like to email me on Kelsi@pramcentre.co.uk with your order details I can look further into this for you and try to solve the issues as soon as possible. Look forward to hearing from you. Kelsi

Posted 8 years ago

“ordered pram adaptors on line - paid, heard nothing for couple of days, sent an e-mail only to be told item would take 3 to 4 weeks to arrive as they had sold out!!!!!!!! - this was stated on anywhere on their site. Very disappointing wont be ordering again”

Helpful Report

Posted 8 years ago

Hi, Dennis. Thank you for taking the time to review us. My sincerest apologies that we had been unable to fulfil your order at this time. Under Section 3 of our Terms and Conditions it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisers. We will call regarding stock availability if the items are not available and advise when the item will return to stock. My sincerest apologies for any inconvenience caused to you at this time, it does appear that this has been the case in relation to your order. Our site will always allow a purchase to go through as a pre-order, if the item is not available we would contact to advise when the item can be expected to arrive into our warehouse. If there is anything else I can help you with, please do not hesitate to contact me directly on sales@pramcentre.co.uk Many thanks, Kelsi.

Posted 8 years ago

“I needed to buy a hanging highchair urgently and couldn't find anywhere online that could help. I found pram centre and saw the chair I wanted but the checkout option was defaulting to free delivery for 3 days time but I needed it sooner. I used their online chat option for advice and spoke to Natalie who was extremely helpful. She checked the stock and confirmed it could be sent out by courier today to get to me next day at no extra cost to me! This all happened very late in the day (4pm) and they were still able to accommodate my order and my request. I am very impressed with the service I received and I will be recommending and using again. Thank you again Natalie!”

Helpful Report

Posted 9 years ago

Hi Dawn, Thank you for taking the time to review us and especially for mentioning me :) we love to hear from our customers even more so when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Fantastic customer service. Patient, kind and fast when dealing with a request. An error was made by myself, the customer and using the online live chat it was quickly corrected. Will certainly shop here again and would recommend to anyone, thank you ever so much”

Helpful Report

Posted 9 years ago

Hi Jana, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Fantastic customer service. Patient, kind and fast when dealing with a request. An error was made by myself, the customer and using the online live chat it was quickly corrected. Will certainly shop here again and would recommend to anyone, thank you ever so much”

Helpful Report

Posted 9 years ago

Hi Jana, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Ordered a Joie Nitro Stroller late on Wednesday and received it noon Friday, pre emailed to ensure it would be delivered, Angela took responsibility of the order and kept me up to date when order was dispatched and when it would be delivered. Excellent customer service and communication from Angela, Shelby and Melissa on the instant chat facility, fast delivery and a great product. Can not fault buying from this company the whole experience has been pleasurable and smooth and I will certainly be visiting their online shop again for all future purchases. Very Very pleased, thank you.”

Helpful Report

Posted 9 years ago

Hi Sally, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Fast delivery.Comfortable seat.Easy to fit. Excellent value.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Fast delivery.Comfortable seat.Easy to fit. Excellent value.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Very quick delivery and great product at a reasonable price!”

Helpful Report

Posted 9 years ago

Hi Sarah, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Thank you very much to MS Angela Walker for very quick and helpful response to my enquiry order number 330800. It was very professional approach to the customer. Best regards. Maria Svitkova”

Helpful Report

Posted 9 years ago

Hi Maria, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Excellent customer service.Delivery man very helpful and polite.”

Helpful Report

Posted 9 years ago

Hi Janet, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Excellent product and service. You did what you said you would do.....recommend you always. Many thanks.”

Helpful Report

Posted 9 years ago

Hi Giusto, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Easy to navigate website. Goods delivered really quickly. Great service.”

Helpful Report

Posted 9 years ago

Hi S, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“I am extremely happy with my purchase of the joie nitro stroller in aqua. I received my delivery 2 days after I placed my order which was fantastic as my pram had broken. Will definitely order from pram centre in the future .”

Helpful Report

Posted 9 years ago

Hi Samantha, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Not yet receved pram yet does it come with clips for the bag to attach to pram”

Helpful Report

Posted 9 years ago

Hi Susan, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! I have double checked your order and I can confirm that the changing bag will attach to the Dolls Pram. We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Amazing store would never go anywhere else :)”

Helpful Report

Posted 9 years ago

Hi Nicolle, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Excellent and fast service. Very pleased”

Helpful Report

Posted 9 years ago

Hi Huma, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Very good prices and very good quality with fast delivery”

Helpful Report

Posted 9 years ago

Hi Courteney, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Promt delivery and top quality products at a very resonable price.”

Helpful Report

Posted 9 years ago

Hi Paul, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

“Ordered soft pink fabric set for my bugaboo chameleon. Fast delivery. Very impressed ????”

Helpful Report

Posted 9 years ago

Hi Jane, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Pramcentre.co.uk Reviews