Premier Care in Bathing Reviews

Name: Premier Care in Bathing
Address: Unit 20-21 Padgets Lane, Unit 20-21 Padgets Lane, Redditch
Rating: 4.36

4.4 Rating 289 Reviews

86 %

of reviewers recommend Premier Care in Bathing

Company Reviews

Questions

Metrics

4.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 280 0239

Email:

enquiries@careinbathing.co.uk

Location:

Unit 20-21 Padgets Lane,
Unit 20-21 Padgets Lane
Redditch
B98 0RA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chosen for the promise of a hassle-free, three day, bath-out/disability-shower-in installation, WHICH recommended. All went well until the bathroom was delivered and we were told work would start 26th June for 5 days. We did not get a shower until 12 August. How did this company hire a fitter who could not follow instructions, could not measure, could not fit wall panels, when he did the shower floor did not fit, he made holes in the outlet pipe, left us without hot water for 20 days, worked when he felt like it and was rude and lied? We were promised a Personal Contract Manager who would oversee the installation. No such person made themselves known to us or did anything about it for weeks until we refused to have Kevin in the house and asked for someone competent. The Area manager was great and fitter Paul ripped out all Kevin's work and did the job properly in 4 days, also doing his best to repair the damage to the rest of the bathroom caused by Kevin, (such as concreting over the tiled floor and leaving the damaged washbasin held up by a baton.) The office staff seem quite uncaring, do not seem to have the complaints procedure WHICH says all its companies have, and have only offered six months extra guarantee period on the normal one year, getting the dates wrong. Look out! This company only wants your money and is reliant on hard-working fitters to keep customers sweet. They can't cope when things go wrong.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to speak with me today. Please accept our apologies for the issues experienced during your installation, as discussed we will amend the warranty date and send out manufacturer warranty information. Regards, Customer Service Manager - Premier Care in Bathing

Posted 7 years ago

“Everything went wrong !!!! My disabled dad paid over £15.000 for a new bathroom in his new home and immediately was left for a week without a flushing toilet, having to move buckets of water from his kitchen when a stroke has left him with left arm and leg weakness. Anyway an 8 day job is still on going 150 days later. Had a call this week to say an electrician is coming in this week to finish the job But that is not the end of it. I would like to know what would have happened if I was not here to fight his corner as your customer services and employees have ignored me for long enough so I don't think they would have got back to my dad After many weeks dad's bathroom has been ripped out for a second time and reinstalled and once the electrician has been it will be completed. Now I have the problem of trying to get compensation from you on my dad's behalf. All copies of pictures, emails and other paperwork has been sent to you and i received a letter saying someone would contact me 10 days after the date on the letter (8th October 2018). Guess what !! I have had to ring you on the 25th October and still no call back, well No more it is going to go further now I am sick to death of being fobbed off with every phone call being answered with the receptionist of the people i need to speak to being in meetings. THIS COMPANY STINKS”

Helpful Report

Posted 7 years ago

Hi Diane, Thank you for working with us and thank you for your patience while we completed the works to your satisfaction. Regards, Customer Service Manager, Premier Care in Bathing

Posted 7 years ago

“My father engaged this Company in January this year to change their bathroom into an accessible one. Work took far longer than the 4 days quoted (over 12) and didn’t finish the work. Later found panelling started to bow, toilet not connected to the wall, rust staining. Called to complain, they agreed to 3 day’s work to put right, but cancelled and it has taken numerous phone calls and still they have not fixed the bathroom. Customer Service is appalling and months on, we are still waiting. Now taking legal action. DO NOT engage this Company - they take advantage of elderly people.”

Helpful Report

Posted 7 years ago

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincere apologies. It is important to us that our customers are satisfied and we are currently working with you to resolve all issues. Customer Service Manager, Premier Care in Bathing

Posted 7 years ago

“This company have caused, and continue to cause, a great deal of distress for my elderly parents. Poor contractors, poor workmanship, poor customer service follow up and cancelled appointments, work being authorised and then not. If you are signing up to try to make your lives easier, DO NOT USE THIS COMPANY. If Which have approved this company, they have been misled.”

Helpful Report

Posted 8 years ago

Hi Sue, We are very sorry that you are unhappy with the service your parents have received. We take all feedback very seriously and are looking into this to see where our process has let you down. We have now agreed a date for us to come out and inspect their bathroom with a view to getting this resolved as soon as possible. If you have any further questions, please contact our customer service team on 01527 267 800. Regards, Premier Care in Bathing

Posted 8 years ago

“Where do I start! Wrong shower tray delivered on day one putting back the fitting of the bathroom. Poorly fitted wall boarding filled with sealant where it has been cut too short -even though this was pointed out we were told this would be rectified. Its not as if there wasn't enough replacement sheeting - so bad was the measuring up there is enough left to do the toilet out! So why leave this? Mess! Inside and outside!”

Helpful Report

Posted 8 years ago

We were very disappointed to read your comments and take any comments of this nature very seriously. We are continually looking at ways of improving our service and would like to thank you for taking the time to inform us of these issues. We understand our Field Manager is visiting today to address the points raised. Regards, Customer Services Manager

Posted 8 years ago

“this was not my bathroom but I had to go and put right damaged to a ceiling where the water had come through from the new bathroom above. Unfortunaly the elderly lady also had her oven unit ruined and she is still waiting for compensation !!!!!!!”

Helpful Report

Posted 8 years ago

“The installation date was changed .. 3 shower trays delivered before getting the right one . The sink was so small cloakroom size not bathroom .the heated towel rail is so small a hand towel just fits .Half of the work they said they would do we have paid someone else to do.Would not recommend this company”

Helpful Report

Posted 8 years ago

“HORRENDOUS COMPANY !! everything that could have gone wrong went wrong. Their biggest problen is sub contracting out all their work and not knowing whats going on as there is no one project managing the work. Starting with changing the agreed start date to three weeks later. Everything delivered for the job was wrongly ordered more than once. Three toilets / three shower trays / different batches of tiles etc., the whole room was tiled and had to be ripped out and started again as it was so badly done. What should have been a nine day job turned into nearly three months. The office staff were unhelpful and rude and we were palmed off on a daily basis as to when fitters would turn up. This Company is all about taking your money and after that they could nt care less. Dont waste your money on this company or sister companies. This has caused so much stress and anxiety and my elderly mum who is in poor health was delayed in moving in for two months.”

Helpful Report

Posted 9 years ago

“Everything possible went wrong with the installation of our walk in shower.”

Helpful Report

Posted 9 years ago

“Problems encountered: 1) The advisor did not check out my reasoning for the choice of design. Result: wrong design for my needs, also more expensive than needed be. 2) The surveyor did not foresee problems when allocating time for the fitter. Result: Incorrect installation of a pressure pump, which was not the one that had been delivered. I don't even know therefore whether the pump is new or had been used elsewhere. 3) Underfloor heating never worked. When it was repaired, it was clear that the loops of the electric netting are so wide that the floor never gets evenly warm. 4) Expertise: my lack of knowledge meant that I was strung along with evasiveness, stone-walling, persuasions of what I had to accept. Result: Two different independent experts did a survey with a quotation for completing the work according to contract. Now, 10 months later (time and energy consuming months), my credit card company, First Direct, is financing the local expert to complete the work for £ 1,200.”

Helpful Report

Posted 10 years ago

Premier Care in Bathing is rated 4.4 based on 289 reviews