Premier Care in Bathing Reviews

Name: Premier Care in Bathing
Address: Unit 20-21 Padgets Lane, Unit 20-21 Padgets Lane, Redditch
Rating: 4.39

4.4 Rating 286 Reviews

87 %

of reviewers recommend Premier Care in Bathing

Company Reviews

Questions

Metrics

4.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 280 0239

Email:

enquiries@careinbathing.co.uk

Location:

Unit 20-21 Padgets Lane,
Unit 20-21 Padgets Lane
Redditch
B98 0RA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company have caused, and continue to cause, a great deal of distress for my elderly parents. Poor contractors, poor workmanship, poor customer service follow up and cancelled appointments, work being authorised and then not. If you are signing up to try to make your lives easier, DO NOT USE THIS COMPANY. If Which have approved this company, they have been misled.”

Helpful Report

Posted 6 years ago

Hi Sue, We are very sorry that you are unhappy with the service your parents have received. We take all feedback very seriously and are looking into this to see where our process has let you down. We have now agreed a date for us to come out and inspect their bathroom with a view to getting this resolved as soon as possible. If you have any further questions, please contact our customer service team on 01527 267 800. Regards, Premier Care in Bathing

Posted 6 years ago

“Where do I start! Wrong shower tray delivered on day one putting back the fitting of the bathroom. Poorly fitted wall boarding filled with sealant where it has been cut too short -even though this was pointed out we were told this would be rectified. Its not as if there wasn't enough replacement sheeting - so bad was the measuring up there is enough left to do the toilet out! So why leave this? Mess! Inside and outside!”

Helpful Report

Posted 7 years ago

We were very disappointed to read your comments and take any comments of this nature very seriously. We are continually looking at ways of improving our service and would like to thank you for taking the time to inform us of these issues. We understand our Field Manager is visiting today to address the points raised. Regards, Customer Services Manager

Posted 7 years ago

“this was not my bathroom but I had to go and put right damaged to a ceiling where the water had come through from the new bathroom above. Unfortunaly the elderly lady also had her oven unit ruined and she is still waiting for compensation !!!!!!!”

Helpful Report

Posted 7 years ago

“The installation date was changed .. 3 shower trays delivered before getting the right one . The sink was so small cloakroom size not bathroom .the heated towel rail is so small a hand towel just fits .Half of the work they said they would do we have paid someone else to do.Would not recommend this company”

Helpful Report

Posted 7 years ago

“HORRENDOUS COMPANY !! everything that could have gone wrong went wrong. Their biggest problen is sub contracting out all their work and not knowing whats going on as there is no one project managing the work. Starting with changing the agreed start date to three weeks later. Everything delivered for the job was wrongly ordered more than once. Three toilets / three shower trays / different batches of tiles etc., the whole room was tiled and had to be ripped out and started again as it was so badly done. What should have been a nine day job turned into nearly three months. The office staff were unhelpful and rude and we were palmed off on a daily basis as to when fitters would turn up. This Company is all about taking your money and after that they could nt care less. Dont waste your money on this company or sister companies. This has caused so much stress and anxiety and my elderly mum who is in poor health was delayed in moving in for two months.”

Helpful Report

Posted 8 years ago

“Everything possible went wrong with the installation of our walk in shower.”

Helpful Report

Posted 8 years ago

“Problems encountered: 1) The advisor did not check out my reasoning for the choice of design. Result: wrong design for my needs, also more expensive than needed be. 2) The surveyor did not foresee problems when allocating time for the fitter. Result: Incorrect installation of a pressure pump, which was not the one that had been delivered. I don't even know therefore whether the pump is new or had been used elsewhere. 3) Underfloor heating never worked. When it was repaired, it was clear that the loops of the electric netting are so wide that the floor never gets evenly warm. 4) Expertise: my lack of knowledge meant that I was strung along with evasiveness, stone-walling, persuasions of what I had to accept. Result: Two different independent experts did a survey with a quotation for completing the work according to contract. Now, 10 months later (time and energy consuming months), my credit card company, First Direct, is financing the local expert to complete the work for £ 1,200.”

Helpful Report

Posted 8 years ago

Premier Care in Bathing is rated 4.4 based on 286 reviews