Name: Premier Laser Clinic (UK) LTD
Address: 3-5 Vanston Place, London
Rating: 4.33

“At the beginning, I went to try Spectra Laser at Clapham branch, booked 3 sessions. Everything was great, Cathy and Jana were professional, as well as the staff. All my appointments went well, on time and done perfectly. Then, I moved to Fulham branch, because it's closer to my work. I booked 3 sessions straight away. My first appointment didn't go how I expected it to be (like in Clapham branch). I filled in the form they gave me, and informed them that I had done 3 sessions (the same exact laser treatment) at Clapham. The laser therapist was nice, but I was so dissatisfied with how the process went. It was so quick, and I barely felt anything on my face. I could compare it because I had it done before. I went to complain, the receptionist was listening and taking it professionally. I got another appointment for a review to discuss about my complain. I saw a different laser therapist to resolve my complain. They gave me another form to fill in. I already told them I had filled one form before, but because they couldn't find my previous form, I just filled in again anyway just to get over it. On that review appointment, they agreed to give me another additional session to make up the disappointing one. So I went to the appointment they gave me for the 2nd appointment. When I got there, they told me that it was written as a review appointment, they insisted that it was for the review. I told them I had already done the review. After a bit of elaboration, finally a laser therapist took me in, but I had to wait 1 hour from the supposed to be my slot. I was pretty annoyed. And, then, my 3rd appointment, I needed to reschedule, because I got sick. When I was on the phone, the receptionist couldn't find my form, again. She told me she would call me back. I was waiting and waiting, nobody called me. So I called her, and told her that she was supposed to call me. Because I was already annoyed, I told her that Fulham branch lost my form again, she tried to defend that she didnt lose it, she just couldnt find it. Duh. Finally I got my appointment. The only appointment that went well was the last one, with Ruochen. She's very knowledgeable and helpful. She performed the laser treatment perfectly. I'd recommend the Clapham one, but not the Fulham one. I see great result at Fulham as well, but THE MANAGEMENT NEEDS A LOT OF IMPROVEMENTS. I regretted I changed to that branch.”

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Posted 8 years ago

“Spent almost 2K on treatments at the Liverpool st branch which failed to work for me unfortunately. I contacted the manager to discuss my concerns though she was extremely unhelpful and customer service was poor. Overall, I had a bad experience and have been left disappointed as I wasted a lot of money - I would not recommend this clinic.”

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Posted 8 years ago

“I have had lazer for a very long time and gave tried different beauticians and this clinic is by far the best. The team are very friendly and hours are adapted to fit you. They are very considerate and honest to each client. Nina is my lazer Lady and she is amazing absolute credit to the company. Very sociable, caring and friendly. The atmosphere is very positive. (I go to the clapham branch)”

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Posted 8 years ago

“I have had lazer for a very long time and gave tried different beauticians and this clinic is by far the best. The team are very friendly and hours are adapted to fit you. They are very considerate and honest to each client. Nina is my lazer Lady and she is amazing absolute credit to the company. Very sociable, caring and friendly. The atmosphere is very positive. (I go to the clapham branch)”

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Posted 8 years ago

“I have had lazer for a very long time and gave tried different beauticians and this clinic is by far the best. The team are very friendly and hours are adapted to fit you. They are very considerate and honest to each client. Nina is my lazer Lady and she is amazing absolute credit to the company. Very sociable, caring and friendly. The atmosphere is very positive. (I go to the clapham branch)”

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Posted 8 years ago

“I have had lazer for a very long time and gave tried different beauticians and this clinic is by far the best. The team are very friendly and hours are adapted to fit you. They are very considerate and honest to each client. Nina is my lazer Lady and she is amazing absolute credit to the company. Very sociable, caring and friendly. The atmosphere is very positive. (I go to the clapham branch)”

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Posted 8 years ago

“I have done Dermapen for my acne scars, what a fantastic change i have got after 6 treatments. The practitioner Marinda was very professional and understand my inner concern about my skin. She explained very precise on how the treatment will work and make me feel very comfortable in what to expect, and i understood the outcome well. I'm very happy with the treatment and will carry on with it in future to keep my skin well looked after, I was also recommend fantastic home care as i have tried so many skin products but nothing is as good as what i used now. I truly trust Marinda;s expert advice”

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Posted 8 years ago

“Was referred here by a friend and I couldn't even get through the front door! I submitted a request for a consultation and didn't hear a thing. Then called them to inquire and was not even treated with apology straight away, just "well that's strange." Not once did she apologise which I think is just standard customer service! I was pretty annoyed and just told her to forget about the fact I even called. Even then did she feel the need to apologise for the no response. Then she accused me of supplying the wrong address! Save your money and go somewhere else!”

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Posted 8 years ago

“The girls here are wonderful and I will continue to come to this clinic and recommend it to my friends and family. The therapists here are full of knowledge and great advice when asked and when needed. Thank you for your service.”

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Posted 8 years ago

“I cannot recommend Rochan Rayland at the Fulham branch of Premier Laser highly enough. I have PCOS and all the awful skin and hair growth problems that come with it. I have seen wonderful results with Rochan, far superior to those I've had with any other clinic I've visited in the past (I'm now 35 so I've been to quite a few!). She has tremendous experience and gives fantastic advice. However I feel walking in (often stressed and tired!), I always leave my sessions with Rochan feeling lighter and happier. Quite simply, if you want to have the best looking skin of your life, go and see Rochan at Premier Laser Fulham: she genuinely cares about her clients, and you will not find a better practitioner working today.”

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Posted 8 years ago

“Very nice and friendly stuff, quick and effective treatments for good prices, highly recommended”

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Posted 8 years ago

“I was treated very nicely by Orrieta at the Clinic in Soho. I highly recommend you to go.”

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Posted 8 years ago

“I had brazilian laser hair removal done in Kingstone location with Miranda. After the first treatment I have already seen the results and decided to go for legs and underarms too. That was the best decision I made. I am very happy with the service there. I can definitely recommend Miranda as she is very experienced proffessional. She is not only precise in what she does but she also listens to the customers and tries to help.”

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Posted 8 years ago

“I had laser treatment yesterday all over my face from Liverpool St they took money from me done treatment but didn't provide after care creams which are very important after treatment now I am feeling irritation at my face contacting them but they saying after care creams not available”

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Posted 8 years ago

“I cannot recommend this clinic highly enough. I have experienced immaculate care and sensitivity from all the staff I have met. I have been put at ease and had all treatments explained thoroughly. I am still receiving treatments but am already over the moon with my results so far. Life changing?? ....... Absolutely !”

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Posted 8 years ago

“No words...I will not be returning and certainly would not recommend the Kingston branch”

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Posted 8 years ago

“I'm halfway through the bikini line laser removal treatment and it's working so well. The hairs are now much more sparse and so fine. Looking forwards to the end result. I'm always greeted by friendly staff.”

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Posted 8 years ago

“I have been experiencing facial hairs for many years now and knew the only way to resolve it was through laser removal. I visited the Clapham branch and have been dealing with Janay even since. I have booked a course of 8 laser hair sessions and have completed 4 already. The results have been simply amazing. From the first session a few few later I notice the hair growing back which got me worried however it as all part of the process within a few days afterwards the hair totally disappearred I was able to touch my chin and neck and enjoy the smoothness. I recommend this laser treatment to everybody. I really have been happy with the results and my confidence had been boasted dramatically. I am also doing 3 sessions of dermapen go get rid of some of the marks left behind due to the ingrown hair. I will update you on the results. Thank you sooooo much premier xxxxxxx”

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Posted 8 years ago

“I went to the Liverpool street clinic, and the treatment was Dermapen skin needling. The store manager said that I haven't made any appointment (the email from call center showed I will have a treatment after initial consultation); and then she asked me to come another day I said I don't live in London I came from Colchester which took me 1 hour to travel here. She said they have customer coming from Italy so Colchester is not far away given it is still in the UK...Okay let's go to the point. The said Dermapen supposed to minimize my enlarged pores, but after the treatment, my pores became larger, my muscles have shown a downward trend, because the Dr applied the skill from a downward trend rather than an upward and my chin was full of acnes, but she hasn't touched, rather emphasizing a lot on my cheeks, but my cheeks became saggy after the treatment, a lot collagen have been lost...I have never encountered with so rude manager and so unprofessional doctor to deal with Asian skin.”

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Posted 8 years ago

“Lovely professional staff, particularly Trisan Ford, Caroline O'Leary & Georgia Mann. Very informative, flexible and made me feel welcome. The premises is great too and accessible. They offered me a drink and took care of me from the start. Will definitely be using them again.”

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Posted 8 years ago

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Premier Laser Clinic (UK) LTD Reviews