Premier Laser Clinic (UK) LTD Reviews

Name: Premier Laser Clinic (UK) LTD
Address: 3-5 Vanston Place, London
Rating: 4.37

4.4 Rating 166 Reviews

83 %

of reviewers recommend Premier Laser Clinic (UK) LTD

Company Reviews

Questions

Metrics

4.4

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

02073850888

Email:

admin@premierlaserclinic.co.uk

Location:

3-5 Vanston Place
London
SW6 1AY

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Premier Laser Clinic (UK) LTD 1 star review on 6th February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attended the Notting Hill Branch which I got 8 sessions full body for male. The manager and staff were friendly and helpful. The place is so cool, modern, fully equipped, However, after all of painful sessions, only my legs showed the difference, rest of my body is still covered with hair, even worsened, including my full arms, chest, abdomen, full back !! Not satisfied after having 8 x 2hour sessions, shaving my full body appx 1-2 hours, travelling appx 1-2 hours, total waste of my times and days !!”

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Posted 7 years ago

“Hello.. I have been already client for 2 years in Premier Laser Clinic Aldgate but recently I'm so dissatisfied with their service.. I just want my sessions finish immediately and I change my Clinic.. Because the staff has changed and they are disrespectful and I can't get good results like before because "specialists" are not responsible with their job and they are rude.. When I said something to them politely that I didn't like and they started to show their anger with their body language and mimics.. Previous staff and service was so nice.. The other thing is that people there are not working with same rules and conditions., Every of them have their own rules.. When I called them to book my next session.. I asked the lady full arm includes shoulders as well and she told me yes it includes to full arm but when I came to the session and woman started to do my arm and I told why u don't do my shoulders.. She answered me that no it doesn't include arm.. And I tried to explain her the situation.. Anyway it was so difficult to talk to them.. I'm so disappointed and dissatisfied with their service so much recently”

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Posted 7 years ago

“At the beginning, I went to try Spectra Laser at Clapham branch, booked 3 sessions. Everything was great, Cathy and Jana were professional, as well as the staff. All my appointments went well, on time and done perfectly. Then, I moved to Fulham branch, because it's closer to my work. I booked 3 sessions straight away. My first appointment didn't go how I expected it to be (like in Clapham branch). I filled in the form they gave me, and informed them that I had done 3 sessions (the same exact laser treatment) at Clapham. The laser therapist was nice, but I was so dissatisfied with how the process went. It was so quick, and I barely felt anything on my face. I could compare it because I had it done before. I went to complain, the receptionist was listening and taking it professionally. I got another appointment for a review to discuss about my complain. I saw a different laser therapist to resolve my complain. They gave me another form to fill in. I already told them I had filled one form before, but because they couldn't find my previous form, I just filled in again anyway just to get over it. On that review appointment, they agreed to give me another additional session to make up the disappointing one. So I went to the appointment they gave me for the 2nd appointment. When I got there, they told me that it was written as a review appointment, they insisted that it was for the review. I told them I had already done the review. After a bit of elaboration, finally a laser therapist took me in, but I had to wait 1 hour from the supposed to be my slot. I was pretty annoyed. And, then, my 3rd appointment, I needed to reschedule, because I got sick. When I was on the phone, the receptionist couldn't find my form, again. She told me she would call me back. I was waiting and waiting, nobody called me. So I called her, and told her that she was supposed to call me. Because I was already annoyed, I told her that Fulham branch lost my form again, she tried to defend that she didnt lose it, she just couldnt find it. Duh. Finally I got my appointment. The only appointment that went well was the last one, with Ruochen. She's very knowledgeable and helpful. She performed the laser treatment perfectly. I'd recommend the Clapham one, but not the Fulham one. I see great result at Fulham as well, but THE MANAGEMENT NEEDS A LOT OF IMPROVEMENTS. I regretted I changed to that branch.”

Helpful Report

Posted 7 years ago

“I went to the Liverpool street clinic, and the treatment was Dermapen skin needling. The store manager said that I haven't made any appointment (the email from call center showed I will have a treatment after initial consultation); and then she asked me to come another day I said I don't live in London I came from Colchester which took me 1 hour to travel here. She said they have customer coming from Italy so Colchester is not far away given it is still in the UK...Okay let's go to the point. The said Dermapen supposed to minimize my enlarged pores, but after the treatment, my pores became larger, my muscles have shown a downward trend, because the Dr applied the skill from a downward trend rather than an upward and my chin was full of acnes, but she hasn't touched, rather emphasizing a lot on my cheeks, but my cheeks became saggy after the treatment, a lot collagen have been lost...I have never encountered with so rude manager and so unprofessional doctor to deal with Asian skin.”

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Posted 7 years ago

“Paid nearly £600 for tattoos removal and after 10 sessons my tattoo only faded 50%, I'll not recommend this Kingston clinic.”

Helpful Report

Posted 8 years ago

“Not quite what I expected although recommenned by a friend. No communication or friendly service from the staff, really rude. In the two last appointments that I had I had been told that the time for my appointment is 45 minutes later according to their calendar (!), caused pigmenation to my skin during the last laser treatment. The only reason I still attend the Kingston Clinc is the difference I noticed because of the machine and no one else! Really disappointed!”

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Posted 8 years ago

“The staff is very nice and kind, but what they ultimately want is for you to buy their treatments.They persuade you in such a way, you're in it, before you know it. I had 8 full hair laser removal sessions, where I saw no results. In fact, it is now worse and the funny thing is as I am fair skinned, I was, verbally GUARANTEED results (yes only verbally because at the end of the day I signed a contact). No two people are the same, but I would not recommend it at all, it's money wasted.”

Helpful Report

Posted 8 years ago

Premier Laser Clinic (UK) LTD is rated 4.4 based on 166 reviews