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Premier Laser Clinic (UK) LTD Reviews

4.4 Rating 166 Reviews

83 %

of reviewers recommend Premier Laser Clinic (UK) LTD

Company Reviews

4.4

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

02073850888

Email:

admin@premierlaserclinic.co.uk

Location:

3-5 Vanston Place
London
SW6 1AY

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Premier Laser Clinic (UK) LTD 1 star review on 6th February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is by far the most unprofessional unethical company I have ever come across. Avoid it at all costs. I purchased three sessions of harmony clearlift. After two sessions my skin was worse than it had ever been. Although they accept my skin is worse than before they have refused to continue any treatment on my face but they are refusing to refund my final session. They owe me over £200. Shrada’s (very passive aggressive bully of a manager. Who’s only interested is selling you more and deflecting ) told me she was doing me a favour by ‘allowing me to convert my credit to pay for one session of profilo’ at a cost of £450 per session! Yet again more cash from me despite damaging my skin. Not at any point have they taken any accountability or offered to remedy the damaged caused. The issues I’ve raised have been met with passive aggressions, defensiveness and bad medical advice. Don’t even bother raising a complaint. Joanna ‘ the complaints officer’ has no interest in helping. They’re arrogant, unethical and none of the members of staff I came into contact with seemed particularly trained or educated. I’ve never left a negative review for anything before but I’m so outraged by these people and their arrogance.”

Posted 1 week ago

“I paid for ipixel harmony to treat my stresh marks in fullham branch, after the 1 session I notice that I had burn marks when I tell the practitioner she said it is normal thing, after finishing my 3 sessions still got that burn marks ,when I complined again about that the clinic gave me 2 creams to use for discolouration .I got no results from using these creams ,and the practitioner advice me to pay for another treatment (green peel) cost 600£ for small area only to get rid of these mess done in my skin. My conclusion is I waste my money 1400£ for 40% results and ended up with another skin problem burn marks very disappointed .”

Posted 5 months ago

“I’m questioning the qualifications of their consultants. The consultant I saw was extremely condescending and passive aggressive. She got my skin type completely wrong- I have dry skin / sensitive and she told me I have oily skin…She tried to up upsell me on my treatment, telling me I need to spend £2k on two different treatments. Also tried to scare me into booking by saying I need to act fast as it will worsen. My skin issue is very minimal and I only get occasional flare ups but she told me I need 12 treatments in total which is completely different on their website. It made me think these “specialists” get commission in upselling as she was very displeased when I said I would like time to think about it.”

Posted 9 months ago

“Absolutely outrageous experience with no empathy or care for customers. I was unable to carry out a pack of sessions worth £800 because I’ve been out of the country due to my mother’s illness. I requested a refund because I will also not be moving back to England and was ignored for 2 months! I called countless times to be told constantly that the manager was on holiday or out of the office. I finally received a copy paste email today saying they couldn’t refund me because it had been over 14 days since my purchase. It has also been more than 4 times that length since someone has updated me on the situation or answered an email. I obviously called and was told once again the manager was out of the office. AVOID AT ALL COSTS!!!!”

Posted 2 years ago

“I’ve had six sessions of laser in my bikini area. There has been no improvement. They have not accustomed to treatment during covid so the length of time between each laser session has been inconsistent. I’ve been sending emails and Instagram messages to see if and when I should stop epiduo. They were clueless on the contact us form. Told to contact clinic however they are closed. When my appointment arrives im assuming it will be too late as I’m sure they are 3+month behind on emails and have other priorities.”

Posted 3 years ago

“Extreme levels of service received for skin treatments. Very poor at Premier Liverpool Street and absolute fab at Laser Clinic Harley Street that is now fixing the problem caused at Premier. If you want transparency, honesty and a clinic that really cares, Premier is not it.”

Premier Laser Clinic (UK) LTD 1 star review on 6th February 2020

Posted 4 years ago

“Very unimpressed. Therapists have poor knowledge and clinic staff as well as owner does not know how to deal with concerns. The legal team do not address real issues - such as the post microneedling treatment at Liverpool Street Clinic.”

Posted 4 years ago

“If only I could rate this Clinic 0 I would. First time experience to undergo skin treatment and met with the rudest consultant to try and make me spend £1500 without once looking at my skin or listening to concerns. When mentioning a method I heard of she told me to get this also aswell as what she was recommending! Once told her I need to think about this and save she abruptly ushered me out the door moaned to all her colleagues and shakes her head because I want going to get treatment today and didn’t even say thank you or goodbye. Avoid this place AT ALL costs just want you to spend ridiculous amounts of money and don’t care about your skin or concerns.”

Posted 4 years ago

Hi Many thanks for taking the time out to leave a review. It is very unusual to hear that we would make recommendations without looking at your skin during a consultation. All our consultants have a minimum of 3 years experience before being employed by us. Please get in touch so we can learn more about your experience as your feedback will help us improve our service. Thanks again Premier Laser

Posted 4 years ago

“I had booked 3 sessions of the Carbon laser with the Fulham Branch. I specified that I suffer from Panick Attack disorder and that may condition my appointments. Unfortunately I had to miss one of them with very little notice, but It was because I was having one of my attacks and after that I couldn't go 1 hour in the tube to the clinic. I paid all upfront almost £600 and they told me that because of their policy they couldn't give me that session back. 2 sessions and my stains are still there! Very rude receptionist when I tried to explain what happened, didn't give me a chance to speak and she thought I was lying to her. Not recommending”

Posted 5 years ago

“Do not recommend for tattoo removal. I have advised to do 5 sessions treatment at Liverpool str branch. The result disappointed time and money waste.”

Posted 5 years ago

“I arrived for my appointment on 04/02 (I waited three weeks for an appointment with Marinda) in the Kingston clinic only to be told that instead my appointment is with Leona. I was awkwardly put in a position to either re-book or go ahead on the spot (in front of the consultant, it was really embarrassing!). I then reluctantly went ahead because I had shaved parts of my face as advised to do. The receptionist said Leona had all details in my file and would offer the same service as Marinda. However when I went into the room, Leona asked me what treatment I required and what parts of my face had been discussed with Marinda. She then said I should have shaved my forehead as well, which I was never advised to do. The laser treatment did not remove any hair at all!!!!! Leona told me she did not work for this clinic and was called in to replace Marinda who had a surgery booked. The receptionist told me it was an emergency surgery and this is why they could not have contacted me in advance to say Marinda would no longer be available. I have now paid in full for 8 sessions, however this first session did nothing, and now I have shaved areas of my face not matching the other areas. My husband booked the derma pen treatment and is now considering cancelling them based on my experience. How do I organise a refund? I do not want to pay for this horrible, horrible useless session and experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 7 years ago

“Spent almost 2K on treatments at the Liverpool st branch which failed to work for me unfortunately. I contacted the manager to discuss my concerns though she was extremely unhelpful and customer service was poor. Overall, I had a bad experience and have been left disappointed as I wasted a lot of money - I would not recommend this clinic.”

Posted 7 years ago

“Was referred here by a friend and I couldn't even get through the front door! I submitted a request for a consultation and didn't hear a thing. Then called them to inquire and was not even treated with apology straight away, just "well that's strange." Not once did she apologise which I think is just standard customer service! I was pretty annoyed and just told her to forget about the fact I even called. Even then did she feel the need to apologise for the no response. Then she accused me of supplying the wrong address! Save your money and go somewhere else!”

Posted 7 years ago

“No words...I will not be returning and certainly would not recommend the Kingston branch”

Posted 7 years ago

“I went to Kingston branch for advice about a small blemish. The treatment offered was not at all what I needed, it was suggested to me that I should have the whole set of six treatments and the money was taken on the very first day of the consultation without allowing me to think and reconsider. I went for the procedure itself on the following visit and an equal amount of money was taken of me before I knew what the procedure felt like. I have good skin, I did not need dermapen, I did not like it, after a few treatments the blemish has not reduced even by a microshade. It cost me £900 and I cannot even bear thinking of another procedure to complete the course. Try before you buy! Be very careful with offers, like six for the price of five and the like.”

Posted 7 years ago

“I have been going to the Fulham clinic for a while and booked an appointment again for this evening! Oh my God was I in for a surprise. They hired a new clinic director who was by far the rudest person I have ever met. Not only was she completely rude she tried to change the price I was paying after I showed up for my appointment without any warning and without any decent explanation actually trying to dishonor the agreement under which I was doing my treatments! What a sham and how poor of the management to send someone so incredible oblivious to basic customer service rules to what used to be a lovely branch. Never going there again. Never been treated like this in 25 years in any Beauty salon let alone in my neighbourhood. Good luck to the company you will lose all your clients with your great new clinic director or whatever she is”

Posted 7 years ago

Premier Laser Clinic (UK) LTD is rated 4.4 based on 166 reviews