“There should be an option between 'poor' and 'acceptable' but I opted for 'poor' because I have overall been pretty disappointed with this course for many reasons. I don't like to complain and I know that I will be happy once I have my qualification but I feel that for the amount of money spent on this course, the first-hand service and educational environment is very poor. Firstly the classroom is horrible. Small and cramped, no windows and sitting down for hours. Carpets are disgusting, filthy and need replacing all the way down the hall and on the classroom floor. Not a pleasant environment to learn in. Secondly having to use the public gym for our assessments and some lessons, where it can be a struggle to use the equipment without getting in the way of the gym users, difficult to hear what the tutor is saying over all the loud music and busy gym noises... And then being told by the tutor that we have to prioritise the gym users over ourselves when we have paid over two grand for this course? How is that justified? Secondly and not discrediting the tutor's knowledge and experience which I do respect overall, I found some of the information within the course and that told to us within the classroom setting to be biased and arguably incorrect in its nature. This was not what I expected from a highly respected (and expensive) educational service designed to educate and support the general public. Disappointing. There is also not enough support or for those who have learning difficulties etc. I myself have Aspergers and ADHD and no extra support was offered when I made them aware of this and suggested a few small things that would specifically aid the learning process. No attempts were made to enquire or understand further what might help which made me sad as only a few very simple things could have made ALL the difference. As a result, I felt isolated and highly anxious for most of the course. I feel this really needs to change. May I suggest that the tutors are taught a little bit about disabilities and learning difficulties such as Autism or Aspergers? Just a few pointers of understanding could make a huge difference to people like me who have a passion for health and fitness but learn better with a few slight adjustments. Luckily I am an older student and I'm fairly resilient as well as much life experience under my belt to not let it get to me so much as to quit but I wonder if this would be the same for someone with the same diagnosis who was not so? Other reasons: Somewhat lacklustre teaching (seems like the tutor doesn't want to be there at times and appears to have 'favourites' in the classroom) teaching resources badly put together and somewhat confusing as a result. Terrible cafeteria service. Generally uncomfortable and unwelcoming energy about the venue. Other students talking consistently to each other in lessons, laughing and joking in the middle of the lesson when the tutor is speaking (very annoying when other students cannot hear what is being said) tutor says nothing to stop them. During assessments, tutor talks constantly to other students about their program and does not once come over to see how I and my training partner are doing with the set program. How are we being assessed if no one is watching us, checking technique etc? Also, during one particular lesson the tutor pronounced a word wrongly and when I mentioned this I was told I was wrong. He said the word 'Peripheral' was pronounced 'Peripeal' (of which there is no such word ). And he then said that I was wrong for suggesting that it was the same word used when describing 'Peripheral vision' as when used to describe 'Peripheral nervous system'. (Look it up, it's the same word) He then started making a joke about it in front of the class which made me feel horrible, as though I was being fussy and silly for mentioning it. This made me feel upset and sad, as well as quite cross. An educational setting should not be like this.
As I mentioned above I do not like to criticise or complain, but I genuinely am quite upset by some of these experiences within the course and I hope that my comments will be taken seriously. As a positive, I thought the Kettlebell classes were great and I really enjoyed learning about human anatomy and nutrition and how to apply this knowledge to training others as well as practical ways to help postural problems. The online chat service is useful.”
Thank you for your feedback. We are sorry to hear these comments. A Customer Service representative will be in contact with you to discuss your concerns.
“2 out of 3 of my tutors were excellent. (Gregg and Craig).
The course layout was very poor and the 'online help with jobs' is an absolute joke. I'm still in touch with everyone from my course and we all agree that once you leave premier and compete the course they couldn't care less about us.
The way the practical exams were marked was pathetic as the tutors that marked us didn't even look at us for 95% of the 'exam' and they were not even in the same room. Some people in my class had terrible form attempting squats bending knees inwards and still passed. The way I see it is they will pass anyone in the practicals - capable or not.
The lack of proper tuition is an utter piss take for the money I paid as I could have got the same qualification for £2000 cheaper!!!
I feel as if I have been massively mugged off for money and regret doing the course with premier 100%.
As I said, 2 of my teachers - Gregg issacs(Not sure if that's spelt correctly) and Craig salmon, were brilliant in helping us even staying behind after lessons to help and were great fun in general.
It's a shame how the course turned out as I met some very nice people during my time there.
-Charlie”
Thank you for your feedback. We are sorry to hear you are so disappointed with the experience you have had with us. A member of our team will be in touch as soon as possible to discuss your concerns to see if we can resolve this for you.
Thank you for your feedback. We are sorry to hear you experienced problems in receiving your exam results and were not able to get your certificate, we hope it didn't affect your overall experience with Premier. If you have any questions, please don't hesitate giving us a call
