PrettyLittleThing.com Reviews

“ DO NOT SHOP from them! DO NOT SHOP from them!! Absolutely thieves!! I’m still chasing them for my refunds and it’s taking months! There is no phone number customer service is the worst ever it’s just a nightmare to get my refund. Honestly will never gonna shop with them again!!! ”

“ Would give this no stars if possible. I received my order which was missing one item. Have contacted customer service who said they would review this on CCTV. They have since came back saying that they have reviewed CCTV and it was packed. Basically calling me a liar. Also have said they will not reissue the order or give refund. Never experienced anything like this in my life!! Awful company! Never order from then again ”

“ If I could give it no stars I would, tried to place an order and it failed but money was still taken from my account, emailed customer service straight away and I’m still waiting for an answer on what happened from them.I haven’t received a refund and it’s been nearly 5 weeks, customer service is not helpful at all and giving me excuse after excuse telling me to wait another 8 business days now for an update about my refund , would not advise to order from this company absolutely disgraceful 5 weeks and still no refund, I’ve sent about 30 emails with no satisfaction ”

“ For the missing item they refused to refund me the money claiming they reviewed the footages and they had seen the item being packed. ”

“ Instead I was basically called a liar and was told I wasn’t getting a refund or reorder and the decision was final and they wouldn’t be revisiting my claim. ”

“ I contacted them after 2 items were missing from my order and they refuse to refund/ credit/ or send the items. They have sent me 6+ emails fighting with me saying that I am lying about the missing items. I’ve never been so upset with a purchase in my life. Also nothing looks the way it does online. Horrible horrible experience, with the worst customer service I’ve ever experienced. ”

“ Placed an order expecting delivery by a certain date. Order did not arrive by promised date. Dealing with customer service has been a complete waste of time. From returning the item to getting a refund. It's been going on for 3 months. They're all incompetant monkies. ”

“ Ordered items and the bag was delivered open. Items were missing and they didn’t want to refund me. When I sent 4 items back they only refund me £30 when I should have received £65. Customer services are shocking! It’s been over a month now after them telling me I will get my refund and I’ve had no such luck. ”

“ After multiple emails going back and forth with customer service, who kept leading me on, asking for more time for the sweater to arrive, after a month a half they (Chloe) finally promised to refund my money and mark it as "lost". ”

“ They’ve been holding my money for longer than a month refusing to refund me. ”