Printer Basics Reviews

Name: Printer Basics
Rating: 4.72

4.7 Rating 2,516 Reviews

95 %

of reviewers recommend Printer Basics

Company Reviews

Questions

Metrics

4.7

Based on 2,516 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Printer Basics made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Printer Basics 5 star review on 25th December 2018

Paul Wood

Printer Basics 5 star review on 3rd December 2016

Jimi Kent

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I ordered he cartridge's got another brand”

Helpful Report

Posted 7 years ago

“Prompt delivery. Photosmart printer had difficulty accepting the cartridges at first. Otherwise fine.”

Helpful Report

Posted 7 years ago

Thank you for your review. If you need any further assistance please email us at customerservices@printerbasics.com or call 0208 174 0099. Kind Regards, Sarah

Posted 7 years ago

“Service was good, arrived quite quick but colors on Tri color very poor, hardly any blue. Black seems OK though.”

Helpful Report

Posted 7 years ago

Hello, I have emailed you, please reply to the email or please call us on 02081740099 so we can resolve your problem. Kind Regards, Sarah

Posted 7 years ago

“slow delivery service”

Helpful Report

Posted 7 years ago

I am sorry that delivery was longer than expected. We advise 2 - 7 days.

Posted 7 years ago

“Price is very competitive, but i have only just inserted the first [yellow] cartridge into my Canon Inkjet MG6350. The cartridge registered as new but the ink didn't flow until after i did a "clean". One thing i look out for with compatibles is that all the ink is used when the printer tells me it is empty as sometimes there is still plenty of ink left. This is still to be assessed. Also i found delivery a little slow - 3 working days for 1st class? Happy to give an improved rating if the cartridges perform well.”

Helpful Report

Posted 7 years ago

Have been in contact with the Customer to assure him that the order is under guarantee and that we are here to assist further in anyway. Advised that the order was dispatched from our Swiss warehouse, which we can not offer a faster service from. Kindest Regards, Emma

Posted 7 years ago

“Although I have not used the product yet, I was surprised at the how long the delivery took, I am showing very low on the colour, but it did not go, so panic over”

Helpful Report

Posted 7 years ago

Apologies that delivery was longer than expected.

Posted 7 years ago

“very poor quality cartridges sorry but wont use again”

Helpful Report

Posted 7 years ago

Contact Mr Amos, the cartridges are now working in the printer. He will see how they get on but I have advised the order is under guarantee with us, if has any trouble to call us. Kindest Regards, Emma

Posted 7 years ago

“I bought a black cartridge and a colour cartridge. I am having trouble with the colour cartridge, it doesn't seem to be working properly, I think its the red that isn't coming out.”

Helpful Report

Posted 7 years ago

Have been in touch with the Customer, cartridges are being returned for a refund. Apologies, Emma

Posted 7 years ago

“The cartrages came quick bit failed to work without resetting the printer and now the colour cartrage is bad quality.”

Helpful Report

Posted 8 years ago

We have spoken to the customer and have replaced the cartridge as per our guarantee. Kind Regards, Sarah

Posted 7 years ago

“Instead of replacement ink cartridges for my Canon printer, this time I ordered ink refill kits for all 5 cartridges. I have used 1 refill. Within a week that cartridge showed again as empty and the printer now refuses to print unless the cartridge is replaced. I have tried the usual printer overrides but with no luck. Not a great success so far.”

Helpful Report

Posted 8 years ago

Thank you for your review. We have emailed advice separately but please be aware that the refill kits are just for ink replenishment - it does not contain a chip resetter therefore the cartridges will still read as low but you can bypass this warning by pressing and holding the Canon reset button (triangle within a circle) for 5 seconds. If you have any problems with them working then our products are covered by our guarantee - contact us directly/respond to our email and we will be happy to help you.

Posted 8 years ago

“The cartridges did not work. However Printer Basics readily provided a refund.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review. I am sorry to hear that you experienced problems with the cartridges supplied by us. The refund was completed on 31st March 2016. I hope this does not put you off using our services again in the future. If you require any further assistance then please do let us know. Best Wishes, Stephen

Posted 8 years ago

“I have used printer basic for quite some time now but have found over the last year or so quite a high failure of cartridges. Particularly HP 95645 a cartridges. However i have recently purchased an HP officejet pro 8620e and have found both the black hp 950 and 951 cyan cartridges have failed too.”

Helpful Report

Posted 8 years ago

Thank you for your time today. This is to confirm that I have now arranged a cyan replacement cartridge to be dispatched to you today and a refund for the two black cartridges from a previous order which will be confirmed once actioned later today. If you require any further assistance in the future then please let me know. Best Wishes, Stephen

Posted 8 years ago

Printer Basics is rated 4.7 based on 2,516 reviews