“It was handy for not coming up with a lump sum. But they charge 5 dollars extra on each payment and you can’t pay more than the amount they set up. If you want to pay it off quicker you can’t. Mine is set for a year where I could’ve paid it off in a couple months. Now I’m paying 60 dollars more for my injections. they still charge for having an account even if you don’t use it... I’ll make sure I get rid of Privi when I’m done paying my bill. I’ll never use them again. I wouldn’t recommend anyone signing up with them.”
“Best tool I use for my online store. It's easy-to-use interface, flexibility, and limitless options give me so many features and tools to interact with my users, collect their emails and phone numbers, and make sure they have everything they need to make a purchase. If they're not ready, I can catch them with an exit-intent pop-up to give them a special offer too! This has made me so much money and is invaluable to my business.”
“TL;DR -- this app is awful compared to JustUno or OptiMonk. But much worse, they are incredibly unethical in their business practices. I would hope that Shopify would police this sort of BLATANT unethical activity on apps in their store...
BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...)
When I informed support, they could indeed see that
1) I had uninstalled during trial (18 months ago),
2) I was on a trial of a $20/month plan
3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support.
This is clearly unethical and illegal. Fortunately, I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior.
I could have chalked it up to an honest mistake, but no...they continue to charge me even after I have pointed it out to support. They cannot even give me an option to cancel NOW. (I literally don't even have a login....I deleted the trial during the trial phase....They tell me I must login to cancel the service...)
No joke -- they tell me the only way to cancel is to login. They CONTINUE to charge me.
I do not have a login (never have... I went through the app store to login back when I was trialing them in 2018....)
I have email documents to prove every word of this.
I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...”
