“It was handy for not coming up with a lump sum. But they charge 5 dollars extra on each payment and you can’t pay more than the amount they set up. If you want to pay it off quicker you can’t. Mine is set for a year where I could’ve paid it off in a couple months. Now I’m paying 60 dollars more for my injections. they still charge for having an account even if you don’t use it... I’ll make sure I get rid of Privi when I’m done paying my bill. I’ll never use them again. I wouldn’t recommend anyone signing up with them.”
“TL;DR -- this app is awful compared to JustUno or OptiMonk. But much worse, they are incredibly unethical in their business practices. I would hope that Shopify would police this sort of BLATANT unethical activity on apps in their store...
BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...)
When I informed support, they could indeed see that
1) I had uninstalled during trial (18 months ago),
2) I was on a trial of a $20/month plan
3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support.
This is clearly unethical and illegal. Fortunately, I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior.
I could have chalked it up to an honest mistake, but no...they continue to charge me even after I have pointed it out to support. They cannot even give me an option to cancel NOW. (I literally don't even have a login....I deleted the trial during the trial phase....They tell me I must login to cancel the service...)
No joke -- they tell me the only way to cancel is to login. They CONTINUE to charge me.
I do not have a login (never have... I went through the app store to login back when I was trialing them in 2018....)
I have email documents to prove every word of this.
I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...”
