Pro:Direct Cricket Reviews

Name: Pro:Direct Cricket
Rating: 1.67

1.7 Rating 6 Reviews

17 %

of reviewers recommend Pro:Direct Cricket

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1.7

Based on 6 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

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“Please be extremely careful when ordering through this website. Their shipping timeframes are quite deceptive for overseas orders. Their website shows an expected date of delivery when ordering. And i do understand that their can be delays. But these guys cannot even or chose to do no follow ups after taking your money and shipping the item. They claim they have an agreement with their courier provider and cannot find any information untill 40 working days! after shipping. If a parcel is lost they do nothing until 40 working days!. As per their agreement with their courier provider they can only "open an Investigation after 40 working days of shipping an item". Emailed them 5 times each time I got this standard robotic response !! There customer service and consideration from customer's point of view is non existent, seems like all they are there for is taking peoples money!! "I have checked on this order for you and I can confirm that we are unfortunately unable to intervene until 40 working days have passed. This is because, the courier will not accept an investigation into the whereabouts of your parcel until the allocated time has passed. As much as we would love to open an investigation immediately for you, Vikram, unfortunately the courier will not enable us to do so, which I can only apologise for. Again, I would like to apologise for any inconvenience and frustration this has caused"”

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Posted 2 years ago

“I ordered a top of the range wicket keeping helmet for £200 and paid extra for fast delivery. As soon as my order went through they took the helmet I'd ordered off their online listing and changed my order to a batting helmet which I then received. They also changed my delivery to normal rather than the fast I paid extra for. I was then lied to by their customer services and have now sent it back. Hope they give me a prompt refund. Deffinately avoid and buy from a more reputable competitor.”

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Posted 3 years ago

“AWFUL - Avoid or be out of pocket AWFUL - Avoid and use their competitors - 3 months for an order - lied about it being pre-order and refused to refund. Communication has been awful throughout. I will never use this lot again and will warn everyomne i know,”

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Posted 3 years ago

“Faulty items sold to me and then want me to send back and inspect before discussing replacement even though pictures have been sent with proof”

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Posted 4 years ago

“Bad customer service I ordered some gloves for next day delivery and sure they came the next day but it was a completely different design of glove. I had purposely paid £6.95 for next day delivery as I needed them for the weekend. So I thought ok i'll let them know they can send me the right pair of gloves in time for the weekend. The emails were polite enough and i'm sure they have a script to follow but they don't actually read what your email says. I wrote in every email i needed the gloves for the weekend and they had multiple opportunities to send the correct item next day. All they cared about was getting the incorrect item returned to them. So what about the £7 i paid for next day delivery? that's just wasted money? I even told them hey you have an opportunity to fix this in time so that my first experience with Pro:direct cricket is a good one. As i said these things happen. But correct your mistake! i'm just left out of pocket and having to chase around for some gloves to use at the weekend. If someone actually read my email they could still put it in the post for next day delivery but i doubt it. Won't be buying from them again. Stock is stock but when things go wrong you need a decent customer service response. It's a shame.”

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Posted 5 years ago

“Excellent range, great prices and next day delivery available.”

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Posted 7 years ago

Pro:Direct Cricket is rated 1.7 based on 6 reviews