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Pro:Direct Soccer Reviews

2.2 Rating 79 Reviews

27 %

of reviewers recommend Pro:Direct Soccer

Company Reviews

2.2

Based on 79 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Pro:Direct Soccer 1 star review on 24th April 2024

Pro:Direct Soccer 1 star review on 24th April 2024

Pro:Direct Soccer 1 star review on 24th April 2024

Pro:Direct Soccer 1 star review on 24th April 2024

Pro:Direct Soccer 1 star review on 8th August 2021

Pro:Direct Soccer 2 star review on 7th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received some else’s order .. expensive ruby boots and 2 pairs of shorts.. I contacted customer service and they asked me to pay for the return from Ireland 🇮🇪 .. why could I pay for there mistake .. the least I could do his send free return label..”

Pro:Direct Soccer 1 star review on 8th August 2021

Posted 2 years ago

“Terrible service. Sold me faulty goods refused to make an adequate refund or exchange. Poor customer service. Do yourselves a favour and buy elsewhere.”

Posted 2 years ago

“General Placed an order, money was taken immediately out of my account. Order was cancelled for what they said was creditcard issue. Called my bank, no issue. Got an email that refund in 3 to 5 workdays. After a week I emailed them again about refund. Mistake at accounting. Long story short, two weeks later I might get my refund. Also found another site where everything is about 30% cheaper. Bad experience”

Posted 2 years ago

“This company is pathetic. They took my money and emailed me confirmation of delivery and nothing arrived. The link to track didn’t work their communication is awful. Anyone thinking to use these folks I would advise you to find an alternate. This is exactly why large efficient corporations are crushing poor performing small companies. Fail fail fail.”

Posted 2 years ago

“Ordered way in advance for Christmas as present and product hasn’t still been delivered! After long time it shows delivered in their system, but item has never arrived. Scam company, be aware and buy elsewhere!”

Posted 3 years ago

“Order was due on the 22nd as they promised Christmas delivery, They have now changed it to the 29th, apparently they have "done their bit" so completely unwilling to help.”

Posted 3 years ago

“Not even worth a star Dishonest Scammers This apparently uk based company is a scam. Do not buy from!!!! They are on suspicious sellers bank list.. Too good to be true... described there products as UA unauthorized genuine, complete rubbish”

Posted 3 years ago

“Absolutely disgusting service!! Was talking to someone due to my delivery being ages and they ended the chat. Also Paid for next day delivery. They then told me 7 day’s later it’s not left warehouse yet. I then finally have some hope as saying it’s on it’s way but no it has been relocated 2 times!! Disgusting would not recommend!”

Posted 3 years ago

“Never again bad customer service”

Posted 3 years ago

“The worst and stubborn customer service reps. They indicated recipient name on parcel wrongly though it was clearly indicated on their website. No prompt help. I contacted them before order got delivered to wrong person but they did not offer any help. They neither looked into my account to see what is the correct recipient name. Important thing that they did not start an investigation. Only after 3 days and fourth time when I contacted them in Live Chat they started an investigation”

Posted 3 years ago

“No compres en ProDirect Soccer!!! Ni se te ocurra. Lo vas a entender si lees este comentario. De todo puedo mostrar fotos. Es real como la vida misma. Compré una camiseta Nike por valor de 11,18€ más unos gastos de envío de 6€. En el pedido también había una mochila de Adidas. El precio de la camiseta me cautivó y eso fue lo que me cegó. No leí antes nada sobre esta tienda y ese fue mi gran fallo. De haber “bicheado” un poco, enseguida me hubiera dado cuenta de que había truco. Lo explico. Pedí una talla S ya que según qué fabricante gasto la S o la M. El pedido llegó bien. La mochila estupenda... ahí no se falla. Talla única. Pero la camiseta me quedaba pequeña. Necesitaba la M. Busco en la web cómo devolverla y ay señores resulta que la política de devolución se las trae. Lo tienes que mandar tú por correo postal abonando tú el coste. Bueno, dije aun así ya que estoy... Salgo del trabajo y en mi media hora de desayuno decido persona en en en Correos tras esperar la cola de rigor y pago 10,70€ por enviarlo de nuevo a Reino Unido. Ya la camiseta no era tan barata. Y encima tienes tú que hacerlo todo. Ellos no mueven ni un dedo para hacer la compra más placentera al cliente. Tuve que comprar un sobre en la misma oficina de Correos porque tampoco te envían nada en este sentido. Más coste. Tienes que adjuntar la factura (en inglés todo) donde viene un apartado que debes marcar que quieres un cambio por otra talla e indicar la talla (en inglés también). Se supone que ellos te envían gratis la M a tu casa como política de empresa. Pues bien, recibo un email a los 11 días de haber mandado el paquete por Correos. Y me dicen que me han devuelto el dinero del coste de la camiseta (los 11,18€) porque no tienen la M. Bueno eso he supuesto yo porque el mensaje e genérico y no personalizado y dice que si recibes el reembolso es porque no tienen el artículo que has pedido. Seguro que ni lo han comprobado. Voy a la web y tachán... hay M. ¡Ya iba a morirme de la desesperación! Enseguida pensé estos se quieren evitar tener que mandarme la camiseta que sí tienen en existencias porque claro pierden los 6€ que yo ya he pagado antes... Tienen el tinglado muy bien montado. Ellos no pierden nada. No venden nada pero no pierden nada. Yo pagué el primer envío (6€) y el segundo (10,70€) y ellos nada. He perdido 16,70€ más el coste del sobre especial, una visita a la oficina de Correos y un mes y no tengo la camiseta. ¿Te lo puedes creer? He contactado con el chat online (por supuesto en inglés pues no tienen traductores) y la respuesta del agente es que lo siente pero que el reembolso está hecho (solo faltaría que no me devolvieran el dinero de una camiseta que se han quedado ellos) y que no puede hacer nada nada más. Que lo siente mucho. Le respondo que eso no es ninguna ayuda. Que eso ya lo pone en el email. Le digo que por qué no me han preguntado qué hacer antes de tomar ellos la decisión que menos me conviene y además de forma unilateral. Hay muchas opciones, como por ejemplo, quedarme con la S, otro color del mismo modelo en M, que me traigan la M más adelante... ¡Nada! Él (David) me responde que entiende la situación pero que no pueden hablar con los clientes porque “tristemente” están muy ocupados y que se ha hecho ya el reembolso y que eso es lo que hay. Le pido hablar con un jefe del servicio de atención al cliente y me da el email estándar que ya está en la web. Me quejo y me da otro email estándar para reclamaciones. ¡Un desastre de tienda online! Tengo foto de todo: del pedido inicial, de la devolución que hice con el ticket de Correos (no me quedé con el ticket del sobre especial) y de que había la M en la web el mismo día que me informaron de que no había. Además he guardado íntegramente la conversación con David, el del servicio de atención al cliente, por si alguien quiere verificarlo. En resumen, un servicio pésimo. Cero profesionalidad. Si estuviera en mis manos, cerraría este tipo de negocios que no respetan a los consumidores y que luego presumen de valores y misiones en sus reuniones ejecutivas. No me extraña que esté tan mal valorada. Es una tomadura de pelo. Me he gastado cerca de 17€ y no tengo nada. ¡Qué engaño! Cualquier otra tienda de barrio te atiende mejor y te sale más barato. ¡Aun me cuesta creer lo que me ha pasado!”

Posted 3 years ago

“Disgusting customer service, waited days to hear back and was not assisted accordingly. Not guaranteed a returned refund and judging from other reviews do not trust the company. Waste of time and money.”

Posted 4 years ago

“I ABSOLUTELY DEMAND MY MONEY BACK I Wish I read the reviews first.. shirt was fine but I asked for a name and number on the back and they literally put the name in the middle of the back of the shirt Instead of across the shoulders and the number finished down near the bottom of the shirt !!! Funniest thing was that it said “ quality passed “on the box !!! Obviously they couldn’t care less in that warehouse and the customer service are no help at all they still have not got back to me after 3 emails..”

Posted 4 years ago

“Do not buy from this company they are scammers I spent alot of money on 2 items they arrived pre opened damaged with texta marks on them that are unremovable they expected me to pay out my own pocket delivery from aus to UK which would be a extra 30 pounds or they offer 30 pounds only out of 180 pounds of my purchases I cannot return items as I spent my paycheck on the items and the address we received it was at a hotel we left it there as it is unwearable these guys are frauds do not buy or trust them”

Posted 4 years ago

“SENT OUT FAULTY GOODS,UNHELPFUL CUSTOMER SERVICE,AVOID AT ALL COSTS. Sent out pack of studs one of which is faulty, Told to send back whole order to get replacement stud. Would be easier to send one stud first class in an envelope than whole order....Cost???? CRAZY. Will never use again.”

Posted 4 years ago

“I'd give zero stars if I could. Received wrong size in a different size box. I paid next day delivery but now have to send back and wait much longer. Customer service is unprofessional! They somehow stopped me from accessing all the emails I sent and recieved from them! Very wary as to whether I return them as reading other reviews others never received a refund or exchange. AVOID THIS SITE !!!!!!!”

Posted 4 years ago

“bought 3 pairs off gloves for my sons birthday never recieved keep telling me you will have them. no gloves and its his birthday beware they tell lies”

Posted 5 years ago

“Item not arriving and having to wait a further 7 days before an investigation can even take place.”

Posted 5 years ago

“I received a football boot with a torn dynamic fit collar so I emailed tpreviews@prodirectsport(dot)net asking for it to be replaced and still haven't gotten a reply. Please dont use this website.”

Posted 5 years ago

“Ok so do NOT rely on Prodirect Soccer to forfil pre-orders as they are an inept company run by staff who have no customer service training what so ever!!?? I pre-ordered the Limited edition adidas Copa70 boots well in advance and received the order No, after check online @PDS that the boots were available to purchase in the size that I wanted the order I had placed would be honoured HOW WRONG I WAS!! Several days after I should have received the order NOTHING no boots no email NOTHING!! I sent a request asking what had happened and where my order was and thus is the reply I got Dear Sir/Madam, Order: 1302xxxx Thank you for your email. I have taken a look into your order, and upon checking with our warehouse, have unfortunately had to cancel your order due to the unavailability in stock. With regards to the refund, please allow 3-5 working days for the funds to return to your account depending on your bank if you are a UK customer. If you are an international customer, please allow 7-14 working days for the funds to return to your account, depending on your bank. I apologise for the inconvenience and confusion caused, and that you were not informed of this earlier. If you have any further queries, please feel free to contact us on the below telephone number or reply to this email. Best Regards, Alexandra Customer Services Simple NOT GOOD ENOUGH is what this is!!?? Had I know that there was insufficient stock I would have purchased them direct from adidas or a multitude of alternative sources!? I am a collector of all the Limited edition adidas Copa Mundials and now because of complete ineptitude I no longer have the chance to own a pair unless I pay overpriced eBay prices!? I asked PDS how they would like rectify their error and did NOTHING and offered free postage on my next order which NEVER be placed any way!?? Do NOT Rely on PDS to honour orders!! Do the sensible thing and go DIRECT to adidas, Nike, Puma or whoever the manufacturer is or to a 3rd party suppiler who will give you the basic level of customer service the is simply NOT given by any member of the PDS team. Today I called again unfortunately the person I spike to was untrained in how to speak to a customer and even when she went off to speak to a manager was unable to provide a solution to the error PDS had caused simply DISGUSTING!!?? Please save you time and money and GO DIRECT TO THE MANUFACTURER!!”

Posted 5 years ago

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Pro:Direct Soccer is rated 2.2 based on 79 reviews