“My cans of Storm Protector stain arrived severely damaged. I've emailed their customer support four times over the course of a month, and have yet to get a response. There is no way to contact the company, other than by email, which is worthless. Now it's too late to return the damaged cans, since it's now over thirty days. DO NOT WASTE YOUR TIME OR MONEY ON PURCHASES FROM THIS COMPANY. NON-EXISTENT CUSTOMER SERVICE!”
“The company is shipping out a duplicate order and there is no way to reach them. Without a valid person to speak with it is going to arrive and we have to reject the order AND verify our credit card does not get charged. Because something got messed up on their end WE are going to have to jump through hoops. Not a very business like way to run a company”
“We used this product to combat mold and mildew due to a leak in our walls because we knew that this is the product trusted by Samatarian's Purse and used in their humanitarian efforts. The product was competitively priced and arrived in a timely manner.”
Hi - We are so sorry that you have not received a response - please email us at prosolutions@icpgroup.com and we will be happy to take care of this for you.
“I ordered the big gallon of disinfectant. Upon receiving it I noticed that their was no protective deal on it, and it looks as though it was used already. Not completely but at least 3-4 cups of solution seemed to be missing. As far as customer service goes they went above and beyond to ensure that I got a replacement order literally the same week. I just got the replacement order and the same issue. No protective deal on the gallon and some products is missing also. Being that COVID is very real I refuse to try to use something that looks used etc it’s just not safe. So looks like I’m just at a loss of $50. BUT, customer service was great in getting the replacement but I’m still not satisfied because I received the same exact thing again.”
“I did not need to reach out to customer service so I can’t speak for the quality of that, but my package arrived without incident, which is the best you can hope for. I would purchase from them again.”
“Love the deacon 30 cleaner. I put it in a glass bottle sprayer and it is working great. So happy to find a cleaner that is non toxic, but that actually works.
My only issue was I had a couple of questions before ordering and I emailed them. BUT, they never got back to me. It almost caused me to not order from them at all. As it turned out, I ordered much less than I would have if they had gotten back to me. But I would Definitely recommend the cleaner.”
“We still haven't received our order. It's September 8, and we ordered it on August 30. School starts today, and it's very unfortunate that it has not arrived yet!”
