Protect My Property Reviews

Name: Protect My Property
Address: 11 Silver Fox WayCobalt Business Park, ,, Newcastle Upon Tyne
Rating: 3.96

4.0 Rating 198 Reviews

74 %

of reviewers recommend Protect My Property

Company Reviews

Questions

Metrics

4.0

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

0800 004 999

Email:

enquiries@protectmyproperty.co.uk

Location:

11 Silver Fox WayCobalt Business Park, ,
Newcastle Upon Tyne
NE27 0QJ

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Protect My Property 5 star review on 18th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer, Darren Halliday, arrived on time, did the job well and efficiently, and communicated well. All this with a pleasant and professional disposition.”

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Posted 4 years ago

Hi Mike, Thank you for your review. It's great to hear you're happy with the service from our engineer Darren. Many thanks, Protect My Property

Posted 4 years ago

“Excellent service the engineer was very efficient this morning”

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Posted 4 years ago

Hi Mr Davies, Thank you very much for your brilliant review. It's great to hear you're happy with the service you received. Many thanks, Protect My Property

Posted 4 years ago

“The engineers are brilliant, very customer focused and always go the extra mile...”

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Posted 4 years ago

Hi John, Thank you for taking your time to leave us a review. We're very happy to hear that you're pleased with the service provided. Many thanks, Protect My Property

Posted 4 years ago

“Good service at last. We have experienced major problems with our old security system and had to update because of this. The service given by your engineer was good and very polite. However in hindsight the engineer did not explain how to use the new system and just handed us the booklet to read. Since this my partner used the system using the tag given to him and exited the house and on his return the alarm had gone off. This is the reason we have downgraded our award.”

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Posted 4 years ago

“Very impressed with both engineers who were knowledgeable, professional and extremely helpful.”

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Posted 4 years ago

“Efficient and Professional installation of system”

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Posted 4 years ago

“Further to my recent review,i was contacted by company who apologised for earlier problems.i sincerely hope any future dealing s with them will be positive!”

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Posted 4 years ago

“The quality of work carried out by Protect My Property was second to none and the alarm system I had installed exceeds all expectations in regards to the features it offers. The engineer Steve was very professional throughout the installation process and he took the time to explain all the features to me, ensuring I understood how the full system worked. I would highly recommend Protect My Property to anymore who is considering having an alarm system installed.”

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Posted 4 years ago

Hi Richard, thank you for your review. It's brilliant to hear Steve has exceeded your expectations. We aim to provide each of our customers with the five star experience they deserve, and are so pleased to hear that you are happy with the service you received. Many thanks, Protect My Property

Posted 4 years ago

“Darren made two visits to my property following my initial enquiry. He gave me prior notification by phone of his estimated time of arrival. He was polite, helpful, informative and very patient when answering my questions and queries. He carried out the required works in an efficiencent and professional manner. The company and Darren was recommended to me by a friend and current service user. On the basis of my current experience to date, I would be happy to recommend the company to friends and family.”

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Posted 4 years ago

Hi Alison, Thank you very much for your fantastic review of the team and specifically Darren. We are really pleased you're happy the service provided. Many thanks, Protect My Property

Posted 4 years ago

“This is the second house where I have installed a security system from PMP. Their systems are ideal for my needs and their pricing is very competitive. My local installer / service engineer is very flexible when it comes to arranging the dates for installation and servicing. I’ve knocked off one star here because the installer had not been informed that installing the controller unit near my hot water tank would cause difficulties with the wifi signal to the keypad for setting/disarming the system.”

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Posted 4 years ago

Hi Charlie, Thank you for taking the time to leave us a review. We are glad that you're happy with the service we have provided to you and that the alarm meets your needs. Many thanks, Protect My Property

Posted 4 years ago

“Consistently excellent service from our engineer, keeping our alarm in reliable working order with professionalism and courtesy.”

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Posted 4 years ago

Hi Judi, Thank you for taking the time to leave this great review. We are glad that you're happy with the service we have provided to you. Many thanks, Protect My Property

Posted 4 years ago

“Excellent”

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Posted 4 years ago

Hi Mr Rumsey, thank you for your great review. We are really pleased you are happy with the service provided. Many thanks, Protect My Property

Posted 4 years ago

“Proposal and quote very clear and adhered to. Options made clear. Kept informed throughout the installation. Excellent engineer who worked very quietly in the background and provided clear overview on how the system worked. Overall, very pleased.”

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Posted 4 years ago

Hi Ron, thank you for your excellent review! We're delighted to hear you are happy with our service. Many thanks, Protect My Property

Posted 4 years ago

“Service has improved and has become much more user friendly.”

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Posted 4 years ago

Hi Mr Devaraj, thank you for your kind review. It's great to hear you have noticed an improvement with our service - I will pass your feedback onto our customer service team. Many thanks, Protect My Property

Posted 4 years ago

“The engineers are always friendly and helpful, as are the office staff when one rings in. However, the occasional delay in responding to the detection of an alarm can be mystifying.”

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Posted 4 years ago

Hi Michael, Thank you for your kind review. It's great to hear you have received helpful and friendly service. Many thanks, Protect My Property

Posted 4 years ago

“Installation only partially completed due to late attendance of one of fitters and missing parts”

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Posted 5 years ago

Hi Donald, I am so sorry to hear of your bad experience. I will follow your feedback up with our customer service team to ensure it does not occur again.

Posted 4 years ago

“I was having problems with my old system, and asked the engineer to replace the system. This was done quickly and efficiently. I would recommend Protect My Property to anyone.”

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Posted 5 years ago

Hi Mr Dunn, Thank you for your brilliant review and recommendation. It's great to hear you have received excellent service. Many thanks, Protect My Property

Posted 4 years ago

“Our engineer Darren was fantastic. The expensive wireless alarm product less so. We are waiting to see if it improves....”

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Posted 5 years ago

Protect My Property is rated 4.0 based on 198 reviews