“Thank you accepting the claim.
I was extremely disappointed to know that I was lured into buying insurance from Protect Your Bubble.
Customers be aware!!!!
1) They don't cover your device colour, even though in the terms in condition it says they will attempt to find the same colour. They don't even an option for them to request your colour. They will send you any colour they have in stock.
2) They will ONLY send you a refurbished phone! which means you will automatically have battery issues.
I bought iphone 13 pro max 256gb Alpine Green in June 2022. Protect your bubble have sent a grey, refurbished phone and the battery is already dying. It went from 100% to 97% in an hour.
Please go with Apple Care + theft/loss. They cover you for like-to-like and give a new phone.
I am so disappointed with Protect your bubble. My brand new phone was stolen and then I was told that I will receive an refurbished phone and any random colour.”
“Customer service is ZERO they are rude and they have no idea how to handle complaints. They will try to get you to give your credit card over the phone 1 digit at a time. In doing so it make it so much easier for fraud to take place but unfortunately they are ignorant when to complain.”
“DO NOT INSURE ANYTHING WITH THEM
I have sent item for repair never got it back should give 0 stars but that is not an option. Customer Services lie to me every time I call. In addition to this they barley speak simple English. They said to start with 5 days, then it was 2, then two times 1 day and I still have no item back. Complaint department ignoring calls and emails. I lost a tablet worth £120 and £50 excess. ABSOLUTELY A FRAUD NOT REPAIR CENTRE.”
“People you Must avoid protectyourbubble.com , all replacement devices are faulty and refurbished terrible. Claims took 2 month to settle, my god the delivery service DPD the worst delivery company I have ever came across drivers stealing your device and take pictures of your address and saying it has been delivered.
Without the help of financial ombudsman you won't get compensations for your lost and stolen device. You must think twice before you choose protectyourbubble.com.
Very rude customer service , I do have a proof of email stating your claim will be settled in 1 to 3 working days and Monday to Friday is 5 working days but with protectyourbubble.com it's 2 working days . Terrible phone line , nowhere near the UK standard company.
I paid £1200 to my phone plus £150 access for my claim I end up with getting £950 after 2 months of swearing and fighting with the customer service .
I simply advise you find alternative insurance provider”
“They accepted my money and my laptop, Mobile and camera under their insurance. When my camera was stolen back in February, it has taken them until July to tell me that because my camera was older than 12 months old the insurance wouldn't cover it. So much effort to process and collect the countless documents that were needed, to be told I was never covered with them...wow”
