“This company excellent, didn't charge customers extra for replacing 12v battery in the system or for replacing flashing unit it was all included in the monthly maintenance charge. They never asked for extra charges, I was with them since British Gas first installed the alarm system. ADT took over on 7th February 2024, and started asking for extra money (£250) for bringing cherry picker to my house as their engineers are not allowed to climb up the ladders. I terminated my contract with ADT but only after long hassle. I have now appointed a new company to take over the alarm system, everything is extra with vat on top.
So I wish the PMP could come back again.”
“Jason Heywood came to do the service on behalf of Protect my Property .
He was conscientious, courteous and thorough.
He explained everything fully and took me through a refresher of the controls.
I was very pleased.”
“I have been a customer with Protect My Property throughout various take overs (TOTl of 25 years with British Gas and others in the interim) and Lee Rose the engineer who visited today for a routine annual service was very efficient and went above the call of duty to also fix a new alarm box to the dorma tiles on the external first floor despite no advance notice on my part and a busy schedule - Protect My Property is lucky to have him. Lee Rose has an excellent and genuine customer service ethos - so please do make sure you value it.”
“Had a recent maintenance visit from an engineer called Darren Halliday. I was very impressed by his friendliness and professionalism and would recommend him to any prospective customer.”
“We had the engineer Marc Fox this morning and found him to be efficient, knowledgeable and friendly. He explained each thing he was checking and we were very happy with the service given.”
“Vincenzo has just checked our alarm . It is a very good service and the service men are thoroughly reliable and pleasant . A good system , well serviced and very reliable. recommended.”
