“7 weeks ago I placed an order with this company. They debited my credit card straight away, almost 300 Euro, and I have never received my order. Every time I ring I get an answering machine, and they never return your phonecalls. They ignore emails, and in 7 weeks the only communication I have received was an email saying they would investigate. They never got back to me. I have demanded a refund in writing via email, and verbaly via voicemail, and these requests have been ignored also. I will never use this company again. There is a word in the dictionary for people who take money from you under false pretences'.”
“Order No. O-23714
Order Cancelled After Non-Delivery, Still No Refund
On 9/10/2013 I ordered and paid for an item. According to their website the item would be dispatched within approximately 7 days. On 15/10/2013 in response to my email, I was told that the product hadn't yet been received. On 29/10/2013, following numerous unanswered emails, I was told that they still didn't have stock. So I finally cancelled my order on 4/11/2013 and was advised by return email, that a refund had been processed. I have sent many emails saying that the refund has not been received with the occasional response asking me to check my bank again in 24 to 48 hours. As of 21/11/2013 I have still not received a refund.”
