Provident have a Customer Happiness Grade of B. Customers love their prices and are happy with their customer service and refunds.
“
very good at handling my insurance and at a good price
”
- Thomas Hennessy
“
Easy and efficient to use for me to enable myself to afford things and payup weekly at an affordable price.
”
- Miss Samantha Choat
“
Ref CCCD4139153,like to thank you for my refund on my unaffordable complaint took a while but obviously busy,but at the times of getting loans when I needed them and the agents was still a great company but through some financial struggles I had to stop lending never knew I could get a refund on a couple of loans but I have and appreciate you have rectified a couple of mistakes from my loans before 2015 and are more aware of new lending policies now so thank you for my refund x
”
- Catherine
“
I should have received full refund into my bank by now!! Very quick to take !! but not !! To give back!! Id rather pay more for a better CUSTOMER SERVICE!!
”
- Mr Alec Bailey
“
EXCELLENT SERVICE VERY POLITE AND EXPLAINED EVERYTHING IN DETAIL TO ME AND VERY POLITE
”
- STEPHEN WINTER
“
Great service and very good customer service and very polite and helpful
”
- Anonymous
“
Good service and reliable
”
- Henry Onaghinor
