“Same thing here bad experience like you say once they have your money the personal circumstances mean nothing to them .
They don’t keep up to date files and ask you for the information they should have .
I’ve had emails and letters ignored now and they have taken over 1,200 pounds of my money yet not supplied the course or contacted me that’s theft .
They witheld my course from me as I wouldn’t set up a direct debit for some money I owed and threatened me with interest saying I’m lucky I’m not being charged interested even though my son was ill and I was caring for him at home and in a bad place they were very abrupt and uncaring .
Even when I was making regular payments they didn’t supply my course and I’ve had to chase them they have gave a wrong amount of what I owe snd still witheld the course while ignoring my complaint that I asked for them to hand over to management.”
“STAY AWAY GUYS!
So disappointed with their service- not only is the communication terrible, once they have your money you're pretty much on your own... they made a mistake with my account, I had being paying money which was leaving account every month... they falsely accused me of not paying and got debt collectors after me.I had threatening emails and letters for something I hadn't done... not cool!I have never experience so much stress in my life. I obviously have asked for compensation for their mistakes which they admitted they were responsible for.. but now I'm obviously asking for compensation / refund.. they have vanished. They will not get back to me via the email they advised I contact for help and are ignoring all my emails. I'm writing this to try and prevent anyone else going through this awful and very stressful experience! This case is still yet to be resolved.. major alarm bells.”
