“Extremely disappointed with the customer service from this company. I tried multiple times to get in touch — calls were ignored, and emails went unanswered for long periods. I had previously requested to terminate my contract, which I believed was agreed upon, only to later find out there was still an issue no one bothered to communicate with me about.
There’s been zero effort from their side to resolve things properly or even keep me informed. Overall, just a frustrating and unprofessional experience. Would not recommend to anyone looking for a reliable or responsive service.”
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“My son signed up and tried to just after the 14 days he had already paid £200 , he could not do the work and his teacher was not very helpful, he lost his job and is suffering with depression & being assessed for adhd, he then received emails demanding money or bailiffs, he sent them his p45 and explained he can't afford it and they was not interested at all, can anyone help or had similar happen to them, this is not helping with his mental health because the stress it's causing him”
“I have had to make formal complaints to CIMPSA and OFQUAL about refusing to mark my coursework. Spoken several times to them and my advise is to avoid this company AT ALL COSTS.
Utterly abject. Don't waste your money please !”
“Didn’t even wanted give 1 star.Please don’t go for academy or don’t even think that those good reviews are from genuine people like us .Staffs have written the review by themselves. I don’t review for anything but the way they scammed me made me do this review for the first time.They will surely scam you and take your money. They will contact you every single day until and unless you sign a contract with them.Once you do that they’ll ignore you and ignore your every problems. I signed for my course with this company 4,5 months ago. They provided me a Mentor who is useless and homeless(apparently what he told me on mail). How can a mentor be homeless? And ignored my assessment for 10,14 days I had to contact this so called academy to change my mentor and his response was I’m busy in a meeting( no wonder company like this even has a meeting). Didn’t even changed my mentor. I wanted to become personal trainer that is my dream job but these guys ruined it and wasted my 4 months. They( Mr.Tee )threatened me to pay them £500 if I cancel the contract with them and go somewhere else. My level 2 was pending from 20 days. The homeless mentor told me in a very rude way ‘I’m here to check your assessment not to help you with your course. I signed a contract of £3195 for 3 years. Is that a joke? Enough is enough I went to bank today and explained them whole situation and requested them to get me out of this place and they helped me immediately and returned my direct debit money and cancelled the future payment as well. I’m so glad that now I can do my courses with the people I know and meet everyday in the gym.
IT’S A SCAM PLEASE DON’T GO HERE🙏”
“I HAVE BEEN ROBBED ! PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DONT USE THESE PEOPLE !!!!!!!!!!!!!!!!!!!!!! CON ARTIST ! WE PAID IN FULL. IT'S BEEN LIKE 7 MONTHS NOW NOTHINGS BEEN RESOLVED! THEY HAVE GONE BANKRUPT!!!!! PLS DO NOT SIGN UP ! REPORT THEM TO ASQA IMMEDIATELY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DONT BELIEVE THE FAKE REVIEWS FROM RANDOM FAKE PEOPLE FRO 6 DAYS AGO !!!!!!!!!”
“Purchased a flexi learning course had a brilliant mentor who guided me through every step of the way. Credit to PT academy for the service as I even got plenty of add ons and gym equipment which no other provider offered.”
“I got my PT qualification with this company about 8 years ago but they have kept in touch with me and they have provided me with great CPD courses which has helped me gain and refresh my knowledge. Highly recommended them for the PT qualification and the CPD courses on offer.”
