“Extremely disappointed with the customer service from this company. I tried multiple times to get in touch — calls were ignored, and emails went unanswered for long periods. I had previously requested to terminate my contract, which I believed was agreed upon, only to later find out there was still an issue no one bothered to communicate with me about.
There’s been zero effort from their side to resolve things properly or even keep me informed. Overall, just a frustrating and unprofessional experience. Would not recommend to anyone looking for a reliable or responsive service.”
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“My son signed up and tried to just after the 14 days he had already paid £200 , he could not do the work and his teacher was not very helpful, he lost his job and is suffering with depression & being assessed for adhd, he then received emails demanding money or bailiffs, he sent them his p45 and explained he can't afford it and they was not interested at all, can anyone help or had similar happen to them, this is not helping with his mental health because the stress it's causing him”
“I have had to make formal complaints to CIMPSA and OFQUAL about refusing to mark my coursework. Spoken several times to them and my advise is to avoid this company AT ALL COSTS.
Utterly abject. Don't waste your money please !”
“Didn’t even wanted give 1 star.Please don’t go for academy or don’t even think that those good reviews are from genuine people like us .Staffs have written the review by themselves. I don’t review for anything but the way they scammed me made me do this review for the first time.They will surely scam you and take your money. They will contact you every single day until and unless you sign a contract with them.Once you do that they’ll ignore you and ignore your every problems. I signed for my course with this company 4,5 months ago. They provided me a Mentor who is useless and homeless(apparently what he told me on mail). How can a mentor be homeless? And ignored my assessment for 10,14 days I had to contact this so called academy to change my mentor and his response was I’m busy in a meeting( no wonder company like this even has a meeting). Didn’t even changed my mentor. I wanted to become personal trainer that is my dream job but these guys ruined it and wasted my 4 months. They( Mr.Tee )threatened me to pay them £500 if I cancel the contract with them and go somewhere else. My level 2 was pending from 20 days. The homeless mentor told me in a very rude way ‘I’m here to check your assessment not to help you with your course. I signed a contract of £3195 for 3 years. Is that a joke? Enough is enough I went to bank today and explained them whole situation and requested them to get me out of this place and they helped me immediately and returned my direct debit money and cancelled the future payment as well. I’m so glad that now I can do my courses with the people I know and meet everyday in the gym.
IT’S A SCAM PLEASE DON’T GO HERE🙏”
“I HAVE BEEN ROBBED ! PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DONT USE THESE PEOPLE !!!!!!!!!!!!!!!!!!!!!! CON ARTIST ! WE PAID IN FULL. IT'S BEEN LIKE 7 MONTHS NOW NOTHINGS BEEN RESOLVED! THEY HAVE GONE BANKRUPT!!!!! PLS DO NOT SIGN UP ! REPORT THEM TO ASQA IMMEDIATELY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DONT BELIEVE THE FAKE REVIEWS FROM RANDOM FAKE PEOPLE FRO 6 DAYS AGO !!!!!!!!!”
“Stole my money, and have blocked me off my student portal. These guys have gone bankrupt since September 2023. They keep saying sorry, and lie about finding investors. But today I checked again since Dom the owner said things will be back up from 1st week of March 2024. And nothings changed still. Sue them !! Don't join this academy. They rob you and run !”
“I don’t even want to give this company 1 star ,I signed up for level 2 gym instructor course and Level 3 personal training course,not once did they get in contact with me to see how I was getting on with the course,it’s a waste of money I never did complete the course as I went with another company who were amazing and I’m now a fully qualified level 2 gym instructor and level 3 personal trainer. I’ve only just finished paying for this shamble of a course ,I can’t believe people are saying this company is amazing it’s total rip off avoid at all costs!! It’s all about the money .. believe these reviews as they are genuine. PT Academy do not sign up to this company and go to a reputable company!!”
“Cancelled before 14 days and they are now saying I owe them £500 for cancelling. I think this is unacceptable and will be seeking advice. Avoid at all costs.”
“I would give ZERO STARS. These guys are a bunch f*tards. they steal your money and don't sign your assessments. Bunch of scammers ! STAY AWAY FROM THEM AT ALL COST !!!!!”
“I signed up like many others and found out just how bad PT Academy are.
When i first saw their reviews on Google I thought wow they look good. But once I signed up and had such poor communication, lack of responses to messages, no tutor being assigned (I could go on) I went back and checked their Google reviews and realised that half of their 5 star reviews had vanished, removed by Google it seemed. Looking at all the 1 star reviews seem to imply that all 1 star ones wwere real and the 5 star ones were fake reviews.
PT Academy is a terrible course provider, please avoid at all costs. Their reviews are as fake as anything and their course is just very poor quality and you don't get any support. What bunch of cowboys”
“Please use any other company than this one to get your PT certification. I have never experienced customer service like it.
If you call customer service for anything, they are uninterested and unhelpful, can never find your profile on their system, and they laugh with their colleagues in the background. You can tell that they get phone calls all the time with people complaining and are immune to it.
I gave up getting certified with them because I would rather pay and never deal with calling them again. I kept paying the the direct debit for the remaining 1.5 years and of course the month after my direct debit finished I got an email saying I am in arrears. I called to get this sorted and again, they have no information their side and can't even find me on the system, after being on the phone for 40 minutes.
I never write reviews, but this company is so awful and has taken up so much of my time for nothing, and after me paying for my Level 2 & 3. There are so many other good PT certification companies out there, if one person doesn't use PT Academy from reading this, I would have saved them a huge headache.”
“Terrible company I told them I was unable to do the course just after 14 day period and they threatened to take my money, left it for a year only to take 125 pound after I paid 375. I was never able to start this course and they refused to cancel my contract after asking them multiple times.
DO NOT ENROL HERE!”
“Unfortunately it’s all about the money.
I had to put my course on hold as I had to prioritise caring for both of my sick parents until they both died recently in October and then 12 weeks later in January. An extension could only be granted with paying more money.
I decided to let it go as really my whole experience with dealing with the PTAcademy has been disappointing. Constant changes and a lack of communication nothing personal at Personal Training Academy at all. In my experience I feel they don’t really care whether you commence your course or need help or contact you. Once they have your money, that’s it. Don’t expect anything personal only generic comms and that’s it.”
