Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,308 Reviews

97 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

rory@pureluxuries.com

Location:

Alston House 611,
White Cross Business Park,
LANCASTER
Lancashire
LA14XS

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The one star is for finding my perfect wallet. Unfortunately, it did not arrive. On querying this it appeared to have been addressed to a similar, but incorrect location and I was advised that my "... postcode doesn't quite match the rest of the address? It would be worth checking at both locations and your local delivery office to see if it's being held there." Also, "as the road does not match the postcode Royal Mail aren't able to look into this for us. It would be worth checking with 62 ********* Road to see if they have received the order." I have now been advised that they are "unable to refund or replace in this instance". The use of an online customer address finder, as used on most retailer websites together with the retailer's return address on the parcel to be used in the event of non-delivery, would presumably have avoided these issues. What was my first order with Pure Luxuries will regrettably be my last.”

Helpful Report

Posted 10 years ago

Good afternoon, Thank you for your review and feedback, I'm sorry to hear that. As your order was placed with a postcode which did not match the first line of the address, it should hopefully be returned to us by Royal Mail as we do include our returns address on the outside of all orders. If it arrives back with us, we'll let you know as a matter of priority. Kind regards, Pure Luxuries

Posted 10 years ago

“Not actually used the wallet yet, as it's a birthday gift. Cannot fault how quickly the item arrived after ordering. It came beautifully packaged along with a gift bag for the brand of wallet I bought.”

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Posted 10 years ago

“Clear easy to use web-site, good images. Excellent speedy service”

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Posted 10 years ago

“I am really pleased with my Portobello handbag. Received my bag within 2 days of ordering. Very good service and would shop again.”

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Posted 10 years ago

“Excellent product - took advantage of an amazing discount. Delivery arrangements were the best I have ever experienced. Spot on!”

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Posted 10 years ago

“Lovely leather bag. Delivered the next day. Thank you.”

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Posted 10 years ago

“Easy to navigate the website and place an order. Swift delivery and would highly recommend.”

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Posted 10 years ago

“Liked the handbag.”

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Posted 10 years ago

“Excellent service, bought a bag and received it with 48 hours of purchase. Prompt emails about purchase and delivery, i wish all sites were this good.”

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Posted 10 years ago

“Ordering was a breeze, bag arrived very quickly and was very well packed. Quality very good and very practical. Already had great comments about colour etc. and it definitely has increased my street cred. Many thanks for an exceptional service.”

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Posted 10 years ago

“I bought this purse for my husband as birthday gift. And quality is very bad,the zip felt off from first use. And i paid 50£, that a joke!!!!!!”

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Posted 10 years ago

Good morning Mrs Krakyte, Thank you for your email, I'm really sorry to hear that. If you could please post the wallet back to us, we'll have a refund issued for you. Kind regards, Ben, Pure Luxuries customer care

Posted 10 years ago

“Your delivery was efficient but the item was so poor that I send it back. It promise to be made out of leather but it wasn't.”

Helpful Report

Posted 10 years ago

Good morning Ms Langdon, Thank you for your feedback, I'm really sorry to hear that. I've checked with Smith & Canova for you, and they've advised that the purse you ordered is made from soft grain leather. We have issued a full refund for you as requested, and these funds will be returned to the account / card you used to order. Please drop me an email if there's anything I can do to help. Kind regards, Ben, Pure Luxuries customer care

Posted 10 years ago

“Excellent service. Superb range of great bags. Easy to return”

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Posted 10 years ago

“Excellent service with order rec'd following day. Product as described on web site. Return simple with e mail confirmation confirming receipt.”

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Posted 10 years ago

“Very satisfied with the purchase. The prompt delivery service was excellent.”

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Posted 10 years ago

“Excellent service, quality goods and always opportunity for a designer bargain”

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Posted 10 years ago

“if I need any bags,purses,and rest of what they do. I alway go to PURE LUXURIES LONDON. Go look round. rena from surry”

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Posted 10 years ago

“Clear, efficient, polite and friendly communication throughout the transaction. Excellent product, which unfortunately I had to return because of a colour matching issue, but returns/refund was the easiest and speediest I've ever experienced. Well done. Will use again.”

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Posted 10 years ago

“The product was of excellent quality and a=exactly as described plus delivered as agreed.”

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Posted 10 years ago

“Delivery was very fast, arrived day after ordering. Quality handbag, I would definitely recommend this company and will be buying from again in the very near future.”

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Posted 10 years ago

Pure Luxuries London is rated 4.9 based on 6,308 reviews