Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,308 Reviews

97 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

rory@pureluxuries.com

Location:

Alston House 611,
White Cross Business Park,
LANCASTER
Lancashire
LA14XS

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service- I bought a 'cargo holdall for hubby's birthday early July. The holdall was so capacious and had the right number of accessible pockets, I wanted one for our retired weekends away. Alas, out of stock. I sent an email just asking for notification when the item would be restocked as the special offer price was extremely good and was sent a cheerful reply with a link to purchase one. 100% satisfaction. The holdall is of exceptional quality and has a detachable carry strap. The dark brown leather has a texture so will weather little knocks and scratches. Smells divine too. Natural cotton lining is durable, won't fray like man-made linings.”

Helpful Report

Posted 2 years ago

Hi Judy, Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience with our customer service and that you’re thrilled with the holdall's quality and features. It’s great to know that it’s perfect for your weekend getaways and that the dark brown leather and natural cotton lining meet your needs. Warmest regards, Faye

Posted 2 years ago

“Love this bag it’s seriously such beautiful leather and so cheap going to buy another soon .”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you for your wonderful feedback! We're delighted to hear that you love the bag and find the leather beautiful. We look forward to your next purchase! Best wishes, Faye

Posted 2 years ago

“Royal Mail your courier service was atrocious. Did not deliver the parcel. Left it on top of the post box outside the Booths Court in the public domain.”

Helpful Report

Posted 2 years ago

Hi Dr. Ariyanayagam, I’m truly sorry to hear about the delivery issue with Royal Mail. This is certainly not the level of service we aim to provide. We will address this with the courier service to ensure it doesn’t happen again. If you need any assistance or if there's anything else we can do to help, please let us know. Best regards, Faye

Posted 2 years ago

“I've just ordered my 3rd bag. I am so pleased with the other 2, that I decided I needed a larger one for going on holiday and carrying passports, tickets etc. I've just ordered The Abigail in pomegranate. I'm hoping that will fit the bill. But I'm sure it will be just as gorgeous as the others . Thanks so much”

Helpful Report

Posted 2 years ago

Hi Maralyn, Thank you for your wonderful feedback! We're thrilled that you’re on your third bag with us and are confident The Abigail in pomegranate will meet your needs for holiday essentials. We appreciate your continued trust and look forward to hearing how you like it! Best wishes, Faye

Posted 2 years ago

“Already purchased one bag so ordered another for my daughter in law for Christmas. Great service and beautiful bags.”

Helpful Report

Posted 2 years ago

Hello Jennifer, Thank you for your lovely review! We're delighted to hear that you were pleased with your first bag and decided to order another for your daughter-in-law. We appreciate your kind words about our service and the beauty of our bags. Warm regards, Faye

Posted 2 years ago

“Great price for a very good bag”

Helpful Report

Posted 2 years ago

Hi Irene, Thank you for your review! We're thrilled to hear you think the bag offers great value for the price. Best wishes, Faye

Posted 2 years ago

“Lovely soft grey x-body bag, good size generally personally feel a gusset would have added necessary width! Moral: stop overloading your bag!!”

Helpful Report

Posted 2 years ago

Hi Pat, Thank you for your feedback! We're glad to hear you like your soft grey crossbody bag. We appreciate your suggestion about the gusset for added width and understand the challenge of overloading bags! Best regards, Faye

Posted 2 years ago

“Beautiful bag bought this as a present. I have bought a few handbags from Pure Luxuries London and they have all been Beautiful and very well made at a great price.”

Helpful Report

Posted 2 years ago

Hello Sandra, Thank you for your kind review! We're delighted to hear that you found the bag beautiful and well-made, and that you've had consistently great experiences with our handbags. We appreciate your continued support! Warmest regards, Faye

Posted 2 years ago

“Excellent quality bags, loved the colours”

Helpful Report

Posted 2 years ago

Hello Janet, Thank you for your great review! We're thrilled to hear that you love the quality and colours of our bags. Warm regards, Faye

Posted 2 years ago

“First time buying from this company, so I was not sure what to expect as I had spotted their advert on Facebook. I loved the shape and colour of the shoulder/handbag they were advertising, and it was considerably reduced, so I was not sure what would arrive. The handbag arrived within 5 days of purchase and I love it, the quality is excellent, it is exactly as described, I can use it as a shoulder bag or as a strap bag for my wrist. The leather is soft and supple, the lining is a champagne/cream colour, the clasps are a gold metal colour. There is a large outside zipped pocket and 3 internal pockets, plenty of room for phone, makeup, etc. I don't like a large heavy bag as they cause my shoulders/back to ache, this bag is perfect for me. It arrived within 5 days, well packaged and was an excellent price, I have no hesitation in recommending this company, the advert was true to my purchase.”

Helpful Report

Posted 2 years ago

Hi Gillian, Thank you for your detailed and thoughtful review! We're thrilled to hear that you love your new handbag and found the quality excellent. It's great to know that the bag's shape, colour, and features met your expectations, and that it arrived quickly and well-packaged. We appreciate your recommendation and are glad you had a positive experience with us. Warm regards, Faye

Posted 2 years ago

“It’s a beautiful leather bag at bargain price”

Helpful Report

Posted 2 years ago

Hello Ruth, Thank you for your review! We're delighted to hear that you find the leather bag beautiful and a great bargain. Best wishes, Faye

Posted 2 years ago

“As usual excellent service. Arrived on time. Beautiful product. Many thanks.”

Helpful Report

Posted 2 years ago

Hi Sue, Thank you for your kind words! We're thrilled to hear that you received excellent service and a beautiful product. We appreciate your continued support. Warm regards, Faye

Posted 2 years ago

“Very good service, quality excellent,the bag is perfect for when I am on holiday”

Helpful Report

Posted 2 years ago

Hello Sandra, Thank you for your great review! We're delighted to hear that you found our service very good and the quality excellent. It's wonderful to know that the bag is perfect for your holidays. Best wishes, Faye

Posted 2 years ago

“Well made leather bag, well pleased.”

Helpful Report

Posted 2 years ago

Hi L Webb, Thank you for your review! We're glad to hear that you're pleased with the well-made leather bag. Warm regards, Faye

Posted 2 years ago

“Saved my life.. a late birthday present for the boss.. great handbag much appreciated”

Helpful Report

Posted 2 years ago

Hello Robert, Thank you for your review! We're thrilled to hear that the handbag made a great late birthday present and was much appreciated. We're glad we could help! Best regards, Faye

Posted 2 years ago

“Nice little bag, I should have checked the measurements because it is bit small, but for what I paid, I’m happy, lovely soft leather”

Helpful Report

Posted 2 years ago

Hi Sally, Thank you for your feedback! We're glad to hear that you're happy with your purchase and that you love the soft leather. We appreciate your understanding about the size and hope you continue to enjoy your bag. Best wishes, Faye

Posted 2 years ago

“My previous crossbody bags was from a well known high street retailer which served me well, but have to say the quality and service I received from Pure Luxuries was brilliant. Should you need to return your item there is never any quibble you are in good hands. The packaging is just right keeps the item well covered during transit. The leather is second to none and such a lovely design looking forward to more purchases, thank you.”

Helpful Report

Posted 2 years ago

Hello Ann, Thank you for your wonderful review! We're thrilled to hear that you're impressed with the quality and service from Pure Luxuries. We're glad you found our packaging and return process satisfactory. It's great to know you love the leather and design of your crossbody bag. We look forward to assisting you with more purchases in the future. Warm regards, Faye

Posted 2 years ago

“I have bought two bags from Pure Luxuries and I am delighted with both - lovely quality and very stylish. Will definitely buy from PL again.”

Helpful Report

Posted 2 years ago

Hi Carol, Thank you for your lovely review! We're delighted to hear that you are thrilled with the quality and style of your two bags. We look forward to your next purchase! Warm regards, Faye

Posted 2 years ago

“Products ordered are made of high quality and attractive materials, the delivery was quick also. I would recommend this Company to my friends and family.”

Helpful Report

Posted 2 years ago

Hello Christine, Thank you for your wonderful review! We're delighted to hear that you find our products high-quality and attractive, and that you experienced quick delivery. We truly appreciate your recommendation to friends and family. Warmest regards, Faye

Posted 2 years ago

“I have bought a few pieces from this company (bags, belts & jewellery) and have away so sorry been happy with the quality and delivery time.”

Helpful Report

Posted 2 years ago

Hi Tracy, Thank you for your continued support and great review! We're thrilled that you’ve been happy with the quality and delivery time of the bags, belts, and jewelry you've purchased. We look forward to serving you again! Best regards, Faye

Posted 2 years ago

Pure Luxuries London is rated 4.9 based on 6,308 reviews