Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,308 Reviews

97 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

rory@pureluxuries.com

Location:

Alston House 611,
White Cross Business Park,
LANCASTER
Lancashire
LA14XS

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bag is on. That's all, not great, not awful just ok. It was reduced to £38 from £100. I definitely wouldn't have paid that for it. I prefer smooth leather, not grainy. It's ok for work.”

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Posted 6 years ago

Hi, Thanks for your review and feedback. Please can you contact us on info@pureluxuries.com with your order details so we can look into which product you purchased - then we can have a look at the leather for you. Many thanks,

Posted 6 years ago

“I’m very pleased with my Pure Luxuries cross-body bag. From the vast selection I was able to select one with a wide canvas strap (for comfort) and just the right size and colour.”

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Posted 6 years ago

Hi, Thanks for the 5 star review, we really appreciate it :) We are happy you could find something for your needs.

Posted 6 years ago

“GOOD QUALITY, SPEEDY DELIVERY, VERY HAPPY”

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Posted 6 years ago

Hi Pam, Thank you for your review. We are glad you are happy :) Many thanks,

Posted 6 years ago

“Good service. Very pleased with this purchase. Like the fact that the two outside pockets have a magnetic clip and close quite easily.”

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Posted 6 years ago

Hi, Thanks for your review much appreciated. Many thanks,

Posted 6 years ago

“Beautiful product delivered promptly”

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Posted 6 years ago

Hello Debra, Thanks for your review, much appreciated.

Posted 6 years ago

“Purchased 2 messenger bags both excellent quality and speedy delivery very pleased”

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Posted 6 years ago

Hello Leonard, Thanks for your review and your purchases. Much appreciated :) Many thanks,

Posted 6 years ago

“Beautiful, well made, functional item which feels built to last and not cheap and throwaway. The hardest part was choosing one style and colour as they’re all so beautiful!”

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Posted 6 years ago

Hello, Thanks for your lovely review, we really appreciate :) Glad the choice was the hardest part Many thanks,

Posted 6 years ago

“I love the Pure Luxuries handbags and the website is good the only complaint I have is that after I placed an order I didn't get a confirmation email so I rang to make sure my order was received which it had been another email was sent but I didn't receive that either though I received emails form customer service !!!!”

Helpful Report

Posted 6 years ago

Hi Chrissie, Thanks for the review. Sorry to hear about the confirmations emails. Sometimes we can end up in spam, and if we are not added to your contacts this will continue to happen. Please ensure you add us to your contacts for future. Many thanks,

Posted 6 years ago

“Very happy with my bag Good quality and quick delivery. Also, a bonus that I got it in the sale.”

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Posted 6 years ago

Hello Margaret, Thanks for the review much appreciated.

Posted 6 years ago

“The bag I bought was very well made. I returned the bag because the seize was too small, although I knew the seizes. I would recommend this seller.”

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Posted 6 years ago

Hello Annemarie, Thanks for your review, we appreciate the time taken. Sorry the size was not quite right for you. Many thanks

Posted 6 years ago

“Zagallo' Black Leather Messenger Bag Very pleased with purchase. As described but it would have been beneficial for the description of the product to either, included the colour of the lining which was an orange/red or, showed a picture of the lining. Very nice but probably not everyone’s cup of tea. I wasn’t aware of the colour until I opened the item! Good quality leather. Bought as a gift and greatly received. Would highly recommend company and product.”

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Posted 6 years ago

Hi, Sorry to hear about the lining. We are currently changing styles for 2020 which now have natural cotton lining. However, we still have old styles which can be sent out. Sorry for the inconvenience. Thanks for the review :)

Posted 6 years ago

“First class products and service. Many thanks”

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Posted 6 years ago

Hi Keith, Thanks for the review :) Many thanks,

Posted 6 years ago

“I live my bag and the service was prompt and efficient.”

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Posted 6 years ago

Hi, Thanks for your review, we really appreciate it :)

Posted 6 years ago

“I have ordered several handbags through Pure Luxuries and have only ever experienced very good, prompt service. Any returns are also handled in a very efficient manner.”

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Posted 6 years ago

Hi Janella, Thanks for your 5 star review, we appreciate your comments. We are glad to hear our returns service is easy to use as well. Many thanks,

Posted 6 years ago

“Bought a beautiful leather bag for my partner. Great value and excellent quality leather. Try to change you postal packaging though. He guessed what it was before he opened it 🙄”

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Posted 6 years ago

Hi, Thank you for the lovely review, we really appreciate it. We are sorry he had guessed what it was - we are trying to use the best eco packaging which will be coming shortly this year. Many thanks,

Posted 6 years ago

“I paid an extra £2 for my item to be specially gift wrapped and I received a bag and string to do it myself? I could have just used a bag I had myself in that case.”

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Posted 6 years ago

Hi, Thanks for the review and feedback. On our website it does refer to it as a gift bag. We are sorry that your expecting in the gift bag - due to parcel carries it would be very hard for this to be kept undamaged as it would mos likely come with defects due to couriers. We are currently in talks with sorting this issue out. Many thanks,

Posted 6 years ago

“Bought a lovely leather bag as a gift. Quality was great and so was the price. I did return as recipiant preferred another one I'd purchase for choice. I returned bag, this was easy to do and i was refunded quickly. Thanks”

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Posted 6 years ago

Hi Suzanne, Thanks for your review on our service, we are glad that the process was easy for you. Many thanks,

Posted 6 years ago

“Got a lovely handbag from Pure Luxuries. Because it's free delivery and returns I was able to order two styles for comparison which was great as one was perfect and the other not suitable for me. I would certainly use them again when shopping for accessories.”

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Posted 6 years ago

Hi, Thanks for your lovely review we appreciate you taking the time to review us :) Many thanks,

Posted 6 years ago

“Quick delivery and good quality product”

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Posted 6 years ago

Hi, Thanks for the review, we really appreciate you taking the time to review us. Many thanks,

Posted 6 years ago

“Speedy Delivery. Bag excellent quality. Looks classy. Perfect for essentials!”

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Posted 6 years ago

Hi, Thanks for your review. Glad to hear you like the bag quality. Many thanks,

Posted 6 years ago

Pure Luxuries London is rated 4.9 based on 6,308 reviews