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Purplebricks Reviews

1.3 Rating 591 Reviews
D
Happiness Grade
D

Customer Service - Average

52.63%
Industry Average
Can you imagine telling that your buyers? The service costs an extra £600 between the unhosted package to the package that includes hosted viewings.
posted 3 months ago - Sean M
With their beautiful Purplebricks sign in the garden they still don't take responsibility for the end to end service.
posted 3 months ago - Arend van der Kolk
At no point in time did the saleswoman mention to me that this payment will only cover six months of their service.
posted 3 months ago - Anonymous
This level of service is completely unacceptable and has caused me significant frustration and wasted time.
posted 11 months ago - Anonymous
This company is full of crooks and customer service advisors who are not there to assist you anything you have been promised by this company is simply a lie I would highly recommend that you go elsewhere as their advertisement lies.
posted 11 months ago - Hads
Ironically for a digital service they wanted proof in person! As bas was the lifetime legal organisation.
posted 1 year ago - Graham
I travelled over 2 hours for this viewing and paid 15pounds for the train, for the agent to not show up. I was left waiting in heavy rain for 30mins and the only way i managed to get through their customer service was pretending I was making an offer on a house.
posted 1 year ago - Anonymous
I have withdrawn my offer due to the appalling customer service.
posted 1 year ago - Anonymous
All aspects of the service were incredibly poor and a total waste of my money.
posted 1 year ago - SARAH LEWIS
Poor customer service. Always you have to dial a standard number and have to wait for ages to talk to them. They don't care to respond to your email/phone call requests.
posted 1 year ago - Anonymous