Pyramid Wifi Reviews

Name: Pyramid Wifi
Rating: 4.08

4.1 Rating 40 Reviews

80 %

of reviewers recommend Pyramid Wifi

4.1

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent product but overall good service.”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

“Great customer service and super friendly.”

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Posted 5 years ago

“The customer service is exceptionally good, quick responses and very helpful. Sorted my issue out in under 10 minutes.”

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Posted 5 years ago

“Great product, fast delivery. No complaints.”

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Posted 5 years ago

“Overall a good service.”

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Posted 5 years ago

“I purchased this product based on the recommendation of a colleague, I also got the 1 year subscription. Setup is easy, no restricted websites, speed is good in most areas of my home. It works on my MAG box, I've had it drop connection twice in a week or so but its not a major deal to reconnect. The VPN package is impressive, a lot of servers and supports Netflix. There is a hit on internet speed but not too slow.”

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Posted 5 years ago

“Didn't arrive next day as ordered, but got a refund on postage. Good communication by seller.”

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Posted 5 years ago

“Arrived fast, does the job.”

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Posted 5 years ago

“Good product, fast delivery and reliable service.”

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Posted 5 years ago

“Good product, delivery could have been faster, says tracked 48 hour service but when ordering on Friday it didn't come to Wednesday.”

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Posted 5 years ago

“Very good experience with this company. Recommended!”

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Posted 5 years ago

“We purchased this but unfortunately it keeps dropping connection and paid 12 months subscription .Waste of time and would love my money back”

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Posted 3 years ago

Hi Sandra, as advertised we have a money-back guarantee, if you reach out to us rather than writing multiple negative reviews, we could have provided this.

Posted 3 years ago

“Sorry but this device is useless trying to go in with ps5 and its gets in but ping is massive high and when u watch programs it states u using a VPN and that i must dosconect. My wifi is 120meg line and i only get 19 download and 3.2 upload sorry but in the adds it was so good i aspected more off this device.”

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Posted 1 year ago

“Doesn't work with TV subscriptions!! Apparently maybe you can switch vpn for each TV service. But I don't even know if that works. I doubt it! Even if it does, it sounds like you need to switch setting each time you switch between streaming services for a VPN specific for each service. No thanks!! But to mention, no where in their instructions or guides suggest this. They say it's "TV ready," but that is 100% a lie. All your streaming serives will detect you are using a VPN, if you're using Pyramid, and not let you watch. This was the reason I got this, and bottom line it doesn't work.”

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Posted 2 years ago

We have support for all major streaming services including Hulu and Netflix, we also have stream optimised servers specifically for this - it doesn't need to be switched each time for example there is 'US TV & Movies' (this works with US streaming services) or 'UK TV & Movies' for the UK - it can be kept on these servers with no need to switch. It works on any device including Xbox, Roku, Smart TV, Apple TV, PS4, Fire Stick and more - it is TV-ready if a streaming service detects (as above) select a TV & Movies server.

Posted 2 years ago

“I don't have a pyramid WiFi yet I get charged for it out of my bank.thy have got my details from somewhere quite annoying as stop been put on my card now awaiting new one thanks pyramid not”

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Posted 2 years ago

Hi Sharon, sorry for the lack of reply on this. Reviews.io is not where we provide customer support - you can reach us 7 days a week at pyramidwifi.com, email, twitter, facebook or our helpdesk. Renewal could have been turned off at any time by signing into your account at pyramidwifi.com/myaccount or popping us a message at any of the support methods detailed above. Happy to help if you reach out!

Posted 2 years ago

“I knew this was a more expensive option, but was willing to pay extra for what appeared to be easy setup and use. Unfortunately this has not been the case as it refuses to connect to their servers. Never mind, you live and learn. Last time I purchase from a Facebook advert!”

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Posted 3 years ago

“constantly drops the connection. Now it will not connect to my MacBook. cannot access my account. Useless. First week of use was fine, then it decided to stop working. Very disappointed.”

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Posted 3 years ago

Hi Ian, sorry to hear you are having a technical problem, more than happy to help fix for you. The first thing I'd try is sliding the switch on the side of Pyramid then reconnecting - if that doesn't fix for you please pop us a message and we'll be more than happy to fix for you!

Posted 3 years ago

“can't connect to servers”

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Posted 3 years ago

“Got it for PS4 lag, iptv and us Netflix . My PS4 still lags if not worse and speeds from test dropped to 11mbps from a normal 70mbps my iptv still freezes and can’t get us Netflix so pointless had it few month its wits in the draw doing Notting”

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Posted 4 years ago

Hi, please feel free to pop us a message at pyramidwifi.com so that our team can look at any issues you are experiencing. When you say you got it for PS4 lag, if you had a 70mbps connection it's unlikely that the cause of the lag was your internet connection. We also support US Netflix, so if you pop us a message we'll be happy to resolve this for you!

Posted 4 years ago

Pyramid Wifi is rated 4.1 based on 40 reviews